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"We had a family getaway for my birthday and bought along our kids aged 4 and 7. We decided to get to the hotel early, check our bags then explore the city, we were told the room would be ready within 15 mins so we waited in the lobby bar. 45 mins went by so we asked again and were told another 15 mins. We ended up waiting for over two hours. Felt very disappointed as that was two hours we could have been exploring the city. When we got into the room, only 3 of everything despite booking and paying for 4 people (towels, cups etc) and mini bar wasn’t working so we couldn’t have a drink. Room was on the NZICC side on L2 so it was incredibly dark. Overall, pretty disappointing"

"Room was basic but comfortable - breakfast and other meals were quiet good."

"Really enjoyed our stay. This was a great location, plenty to do and see. A great bar and a breakfast not to be missed. We look forward to seeing you again."

"Great location and staffs are very helpful."

"We had an updated very clean room. Was big enough for a family of four. We enjoyed the ease of parking and close to all amenities. The buffet breakfast was well worth it and a very good range of choices."

"We did not sleep well as water was dripping from the bathroom ceiling light all night."

"Sink clogged. Fixed the next day. Parking space is an issue."

"Love everything about it enjoy everything Wishing to come back sometime in the future thank you for the experience"

"As a returning solo traveller I was treated as a valued guest. Even though it was a very busy time with school holidays & many tour groups the staff did a great job of helping me. The hotel I has implemented processes during school holidays to minimise the noise & disruption of children in the pool area which is much better."