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Excellent service.

The main reason i score this hotel 1 star is because the hotel manager ripped me off on a tour.. he charged me 130 euro on the basis i was the only booking… he subsequently sold a couple later that day and charged them 80 euro each… of course i asked what they paid, so i was annoyed and told him… eventually he refunded approx 25 euro… not a good experience at all… One other small but interesting point.. one breakfast i didn’t get to choose from the menu.. i was served beef curry..without a choice, from the last nights dinner menu Don’t stay here!!!

Good

Stunning views from the hotel overlooking the lake and the temples. The staff from reception to room service are very courteous. Will definitely consider for next trip to Anuradhapura.

The food is the best I've had in Sri Lanka

Good hotel

The Heritage is set in a fabulous location, in magnificent grounds on the edge of a lake, peaceful and comfortable. Yet in easy reach of the Sacred City. The staff were helpful and breakfasts superb.

Disappointing Stay – Not as Advertised This hotel looked great in the Expedia photos, but upon arrival, it was a completely different story—false advertising at its finest. The property looked nothing like the pictures, and mosquitoes were a major issue throughout our stay. Right away, we encountered problems with the hot water in our room. After multiple calls to the front desk and waiting for maintenance, it took hours to fix, and even then, we only had lukewarm water. The entrance was dirty, the towels were old, and there were no amenities provided. The bed was okay, but that’s about the only positive thing I can say. Definitely not worth the stay.

Excellent and very helpful staff Thank you to the ladies at the front desk. My front view was a little pond where you will hear a chorus of frog ensemble playing their evening symphonies and in the morning beautiful wading birds warming up for the day.