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"Rooms was clean and most staff were friendly"

"This property was poorly maintained, the room was semi clean and the staff were not trained for the holiday flow. To add insult to injury the casino was offline for the first 24 hours. No wallet and only two available luggage carts. The check in clerk questioned the amount of time it took for me to get on an elevator walk to my car and unload it. No concessions were offered for the inconvenience and the staff were unconcerned. I went to Biloxi for Nee Years and stayed somewhere else. I would not recommend that anyone stay there until they get the facility upgraded. Definitely not worth the money. I had stayed there In July and hoped for a better experience. When I asked the desk clerk why things were so different and why my suite didn’t have a sofa when all of the other rooms on the same side of my floor did she responded that all “junior suites” didn’t have sofas and that I stayed on an “upper floor “ during my previous stay. So my questions to Golden Nugget are twofold: 1) are not all guests entitled to clean rooms?; and, 2) why was my room the only one of same size, etc without a sofa and no real explanation given or the opportunity to change rooms. There was nothing “golden” about the Golden Nugget! Completely off my future lists and I would advise against others staying "

"Rooms were well stocked. Place is always nice and clean. Only issues that i would see would be amount of checkin staff. With this being a heavy visit during the middle of the week due to baseball games, i would have had just a few more staff available to help with checkin. "

"Every thing was amazing except the main reason we stayed was for the arcade however it was closed the entire stay because come to find out it’s only open on the weekends so disappointing and the pool also closed early so there really wasn’t much to do but gamble. I booked there for my son to be able to enjoy himself and he obviously couldn’t gamble. Other than that the room was very clean and comfortable the staff was amazing and very friendly and helpful the casino was clean it was hard to get a drink due to not having enough waitresses I assume but everything else was great. I would definitely recommend this hotel but if your bringing kids I would definitely wait till the weekend so they can enjoy their games in the arcade while you enjoy yours in there casino!!!!"

"Room was clean, bed was comfortable, really liked cleanliness of casino, they gave wipes out at every station so you could wipe machine before using. "

"Enjoyed the stay!"

"The location is excellent and the staff polite and welcoming but we found cleanliness needs to be improved. The rugs were not properly vacuumed, there is dust on the corners, dust on furniture, soap scum in the shower floor, light switches had handprints, top of bedboard had black dust as well as the picture frames. I had to wipe all surfaces with Lysol wipes. The shower handle was coming off, there was hot water but very little pressure. The complimentary breakfast was ok, but they start removing items 30 minutes before it closes. The staff in the breakfast room works very hard but this morning were overwhelmed with a tour bus leaving. I think the redeeming factor of this property is the location. Free parking is a plus and you can walk to shops and restaurants. Inspite of this all, it's acceptable if you don't mind the cleanliness factor."

"I didn't go to the bar, but the room was so clean and l felt safe with my car in the parking lot"

"The state was fine. It was pretty damn smoky in that place."