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"Amazing staff who are super accomodating. Our departure flights were cancelled due to Middle east conflict which resulted in us having to switch from our resort to the JEN until new flight was available. Their staff met us at the boat dock, escorted us through the airport, and drove us to the hotel. Exellent hospitality. Front desk rep Aisha was outstanding! She took us to our deluxe room and showed us the exec room we had booked for the next day. She went above and beyond to ensure we were comfortable and informed about all of our options to accommodate our mobility concerns. I hope you can recognize Aisha with an award. It is really hard to find people who really go the extra mile for their clients. We enjoyed our stay and highly recommend."

"More food options at hard rock hotel would be ideal."

"We had a wonderful time and the reaort was excellent. "

"Did really use the pool. "

"The island is smaller than you expect from the pictures and island map and overall it feels outdated. The staff didnt seem very happy, which reflects in the level of service. Im happy we only stayed for three days. Most restaurants have zero ambiance. Only thing top quality and high level of service was the breakfast restaurant female staff (very welcoming) and sea salt restaurant. Quality of food is great in Sea Salt, be sure to book dinner there."

"This was a great place to stay overnight—close to the airport, convenient location, extremely friendly and helpful staff. "

"Very convenient location"

"Spent 1 night here before joining a tour, and it was perfect. Rooms were clean and comfortable. Staff were friendly. Breakfast was amazing. They also offer complimentary airport pickup/drop off which was very convenient. I would happily stay here again! "

"Great hotel with flexible staff who helped with our chaotic situation with cancelled flights. Got late check out and free transfer to airport for late evening flight"