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"Great Hotel. spacious suites. Beautifull Garden with falls. could use a cafe next to the Garden instead of the Bar. Service is Excellent at the Hotel. "

"Great hotel in a fantastic location. Right in the middle of all the shops with plenty of places to eat. Close to subways and connections to airports so easy to get around. You can walk to the bund in around 15-20 minutes. The staff are very helpful and speak excellent English. Would definitely stay here again."

"The location of this property is fantastic. It is near shops, restaurants, walking distance to Yu Gardens, Nanjing Road and an easy taxi to all the other areas. The entire staff was absolutely wonderful and professional! We had a seamless check-in and check out. The bell service and concierge helped us with ordering taxis and storing our luggage. Breakfast buffet staff were friendly and accommodating. We used the pool one evening, and again, staff was very nice. Our room #719 had the perfect view of the tops of Yu Gardens and the lights of some of The Bund buildings! Housekeeping was very thorough and attentive, always replenish water bottle and towel. They checked in with us regularly to see if we needed anything including laundry service. We even experienced a mishap where we accidentally left credit cards in the taxi on our way to the airport. We called the hotel and worked specifically with Zoey Hu at the front desk who was able to recover the credit cards from the taxi driver. What would have been a very stressful situation, Zoey Hu went well above and beyond to save our day. Top notch service!! Thank you, Zoey Hu!!!! I've stayed at this hotel in 2019 and I'm so glad that we chose to stay here again. "

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"Great staff close to shopping"

"Must stay at Four Seasons Hotel ! Welcoming, best customer service, convenient and whatever you need as a tourist. I am happy that I stayed there."

"The property was so clean, staff members always so kind, it was a excellent experience."

"Staff was attentive and very helpful with our needs. Much appreciated."

"The rooms were clean and nice and the staff went out of their way to help us any time we needed assistance. The in-house breakfast experience was among the best we have had in our travels."