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"The hotel is located close to the more peaceful part of the park - this means however that a lot of driving or long transfers are needed for the Eastern parts. Transfers and activities are horribly expensive, but this is the case everywhere in Torres del Paine. Overall, we liked the location as the roads were empty, we had our own car and the views from our room were magnificent. A few other positives: the spa was great, even if at times it felt crowded. The staff there were very friendly and...

"La llegada al hotel se hizo muy difícil a pesar de ir en vehículo 4x4. El camino estaba pésimamente cuidado. El hotel se escuda en que indican que es camino sólo para vehículos altos y 4x4, pero esto no debiese ser excusa para no hacer una mantención. Los días de mi viaje había una parte a 9km del hotel donde muchos vehículos 4x4 quedaron parados y si no es porque lugareños que pasaban por ahí estaban con una pala y lo arreglaron, dudo que hubiésemos podido pasar sin dañar los vehículos (a...

"The hotel is well designed but needs some refreshing. Carpeting needs replacing everywhere and the chippy painted tile in the spa showers made it look gross. However: staff was very helpful and we really enjoyed our stay!"

"Beautifull pleace, quiet. We enjoyed a lot. And thanks to Mr. Miguel for the help and kidness. Wonderfull person."

"An exceptional hotel, wonderful service, amazing staff. Cannot praise it enough! The view from the room is spectacular. The best breakfast in Chile."

"Staff were great and the location awesome. Dinner was high quality and plenty of it. "

"Wonderful location but accommodations miserable. I had a dormitory in which the carpet was filthy but the bed was comfortable and the sheets are clean and the bathroom is clean."

"The location on the lake is extremely beautiful. All the cabins are private, secluded, and have a nice view. The staff were professional and pleasant, and the host was especially helpful with recommendations for what to do during my visit (everything was closing early for the season due to the coronavirus crisis). Meals in the restaurant were well prepared and presented."

"The parking is limited at the hotel. The air conditioning did not cool the room to a comfortable temperature. "

"The property is a bit tired. The staff was very accommodating. I was a bit mislead by the number of facilities on the website. For instance there is only on restaurant not several. The water pressure in the bathroom sink was minimal and the swimming pool was huge but dirty. Also not many chairs by the pool and it is not on the property but adjacent to it (300 yards). That being said, the staff made up for all the shortcomings of the property. "