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Rio Serrano Hotel + Spa

4.0 star property
Torres del Paine's natural beauty surrounds travelers at this mountain retreat where outdoor adventures pair perfectly with wellness experiences

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Rio Serrano Hotel + Spa, near Cuernos del Paine Lookout, offers a hearty breakfast buffet to start your day. Relax in the indoor pool or enjoy mountain views from the terrace. Book spa treatments like manicures and facials, or join horseback rides, yoga, and Pilates classes.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Double or Twin Room, Mountain View

A bedroom with a bed, a nightstand, a lamp, a window, and a wall with a tree branch design.

Classic Double or Twin Room, Mountain View

8.8 out of 10
Excellent
(12 reviews)
  • Mountain view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin Room, Mountain View

A hotel room with a large bed, a desk, and a view of the outdoors.

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(23 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

A standard hotel room with two beds, a chair, a window with a view, and a patterned wall.

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi
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About the area

Located in Torres del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout and Glacier Grey Viewpoint are notable landmarks, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Salto Chico Falls and Lago Pehoe are two other places to visit that come recommended. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with horse riding and mountain climbing. Visit our Torres del Paine travel guide
Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • A mountainous landscape with a lake and snow-capped peaks.
    Serrano River
    6 min walk - 0.6 km
  • A mountainous landscape with snow-capped peaks and a turquoise lake.
    Torres del Paine National Park
    8 min drive - 4.4 km
  • A cyclist on a road with mountains in the background.
    Cuernos del Paine Lookout
    15 min drive - 12.4 km
  • A coastal landscape with turquoise waters, a small island with houses, and snow-capped mountains in the background.
    Lago Pehoe
    29 min drive - 21.0 km
  • Salto Chico Falls
    30 min drive - 21.7 km

Restaurants

  • Qawasqar
    6 min walk
  • Don Pascual 1940
    4 min walk
  • De Agostini
    6 min walk
  • Restaurant Hotel Rio Serrano
    1 min walk
  • Los Colonnos Del Sur
    9 min walk

About this property

Rio Serrano Hotel + Spa

  • Upscale family-friendly hotel near Torres del Paine National Park
  • Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception and a terrace. Active travellers can enjoy horse riding at this hotel. Treat yourself to a manicure/pedicure, a facial or a body treatment at Kolaf, the on-site spa. The on-site Regional cuisine restaurant, Qawasqar Restaurant, offers breakfast, lunch, dinner, light fare and garden views. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a shopping centre on-site and a firepit.
  • Other perks at this hotel include:
    • An indoor pool, along with sunloungers
    • Free self-parking
    • Access to a nearby indoor pool, a banquet hall and a gift shop
    • Concierge services, a water dispenser and coworking spaces
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 108 individually furnished rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as amenities such as free WiFi and safes.
  • Other amenities include:
    • Highchairs and free infant beds
    • Hypo-allergenic bedding, pillowtop mattresses and down duvets
    • Bathrooms with rainfall showers and designer toiletries
    • 43-inch Smart TVs with streaming services and digital channels
    • Wardrobes/cupboards, heating and daily housekeeping

All-inclusive details

  • All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks and beverages included

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 10:00 PM.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self-parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Rio Serrano Hotel + Spa?

Some rate plans available at this property are all-inclusive.

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Salto Chico Falls are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Rio Serrano Hotel + Spa Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 356 out of 528 reviews
Rating 8 - Good. 115 out of 528 reviews
Rating 6 - Okay. 29 out of 528 reviews
Rating 4 - Poor. 15 out of 528 reviews
Rating 2 - Terrible. 13 out of 528 reviews

Reviews

Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, perfect location, beautiful views, relaxing environment.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property and room were beautiful! The food at the breakfast and the restaurant were both good!
Hotel room with view of mountain
Lamb cooking on the patio
Dinner
At the breakfast buffet
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel exceeded all expectations. Staff were fantastic, the superior room lively and the food options lovely. Would highly recommend
View from bedroom window
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

NURY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent—this is our second time here, the first was two years ago. The food is delicious, the facilities are spacious with beautiful scenery, and the service from all the hotel staff is outstanding. Highly recommended.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Incredible experience from the hotel room to the staff to the epic views, highly recommend!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had a better view in a hotel in my life - Absolutely gorgeous. The amenities such as indoor pool and spa plus daily free offerings for guests (documentary, asado, etc) were such lovely additions to the experience. Staff were all so helpful and friendly. Best breakfast. Hotel has multiple restaurants as well, which was helpful in such a remote location - a fantastic location at that.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

KA YAN

Liked: Cleanliness, staff & service, amenities
We had a pleasant stay. Rio Serrano +spa hotel has provided a very luxurious experience during our stay. Staff are friendly and nice.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
We spent three nights and wish we could have stayed there forever (personal budgeting issues) Remarkable experience, service and staff .
View looking North
Making memories- before we can’t remember.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, eager to help and always smiling. Premises beautiful.and well kept. Food delicious and varied. Great lunch bags for days when excursions ran late. The area itself breathtaking!!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

VISHAL

Liked: Cleanliness, staff & service, amenities
This hotel was absolutely phenomenal! From the moment you walk through the doors you immediately realize the sense of coziness, the attention to detail, the friendly staff, the cleanliness, the positive vibes, and my personal favorite the most spectacular view in all of Torres Del Paines! There is no better view in the entire park. I highly recommend this hotel without any reservations.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
We loved the view from our room, the staff was great, and the amenities and property also wonderful.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception and clean room. Accommodating staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. The view from our room looked like a postcard. Great service. Great tour guides.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa pool was beautiful Serves great setting unbelievable
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

HANNAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning. The staff were so helpful upon check in and also in advance. We managed to organize horse riding with The Massif even though we only had the one night there. They had a free seafood dish on offer which was yummy and we also dined in the restaurant, food was excellent. Breakfast buffet is definitely the best we’ve had in Chile. Views are unmatched, the extra large windows make the most of this. Rooms were incredibly clean and well prepared. We enjoyed the added bonus of the sauna and swimming pool. Really cant complain! It’s was a fabulous stay for our last night in Torres Del Paine!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Akiva

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, super nice employees particularly in the activities concierge, decent amenities
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
room cleaning and food kept this from being a five. Staff was delightful
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Fengxia

Room was very clean. Staff were professional and helpful. Foods were delicious.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Robert

Excellent service
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service was exceptional, the location is excellent.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Stayed 5 nights in Oct 2025