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We started here three times and felt as if we were coming home each time. The staff were great and made every effort including booking taxis and helping get our preferred room choice. My only compliant is so small - but, as a vegetarian I was unable to enjoy their apparently delicious scrambled eggs as they were put in the same container as the meat. I have not encountered this anywhere else so mentioning it in the hope it might get changed for others.

Very efficient & friendly staff. Lovely property. Excellent breakfast and evening meal.

Super accommodation, great sized room. We were there over a week so the room size was important. Seating on the terrace overlooking the lake and by the pool in the sun. Very friendly staff.

The hotel is in a really nice part of Valparaiso with lots of restaurants within walking distance. The room was spacious and well-lit. The bathroom was also quite big and the shower was really nice. The staff were super helpful and gave us lots of information about the area and places to visit. The rooftop terrace is lovely with excellent views.

Helpful staff. Food in the dining room was good, but sometimes the service in the dining room was very slow. Staff in other areas - housekeeping, reception etc could not be faulted.

This is one of the best hotels I have stayed in abroad and in the United Kingdom. Excellent professional service with fabulous surroundings and facilities. Food and drink options excellent. Welcoming and very friendly the staff are this hotel. Nothing is too much trouble 10/10 🇨🇱

The hotel was excellent from all the staff ,to the great breakfast, to the welcoming afternoon tea in a lovely peaceful oasis. The room was beautiful and all amenities provided including a fresh bottle of water every night. The bed was massive and very comfortable, would definately reccomend this hotel.

Superb hotel Staff were excellent Highly recommended

Quiet hotel in excellent location for a city centre stay. Staff always helpful and friendly. Wide breakfast selection. The wifi was strong in the lounge area but weak with dropouts in our room. On balance good value and we would be happy to return.

Great room and friendly and helpful staff.

Very helpful and friendly staff. Great location. Warm pool. Extensive buffet breakfast