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"Clean rooms staff was friendly would definitely stay here again."

"Elevator wasn’t working very inconvenient "

"I liked the property but some places need upgrades. I went Sunday to Tuesday and a restaurant was open just the weekends. The bar next to the swimming pool was closed. The jacuzzi was durty and not to hot. A lot of kids without adults supervising and no staff checking that. The hotel advertice an adult swimming pool but was not the case. I used the spa facilities and a sauna was closed, the steam room out of service, and the prices the same of USA. If 1/2 of the facilities will be not working, the spa supposse to give a courtesy discount."

"Great"

"Cushions had a dirty looking, too cold to be in the outside pool. Indoor pool over crowded an a lot of bleach smell like. For $25 dollars breakfast buffet per person it was kind of too much considering we didn’t go to stuck up our stomach with food. They had a party inthere We couldn’t sleep! We complained and they said, they had a party that got out of hand. I should have stick to $250 hotel I was planning on staying."

"Great hotel with friendly staff and top notch amenities."

"Muy mal hotel el peor servicio hice el check inn a las 4 y no había toallas de baño ni para secarse ni de manos ni tapete y la tasa de baño estaba sucia hice el reporte y hasta las 10 de la noche me llevaron dos toallas y todas negras ya no eran blancas muy mal personal mal atención y no resuelven nada pésimo trato"

"My husband and I like staying at Lucerna because it's got a perfect location. Thank you"

"To register was quick and very pleasant customer service service at the restaurant was great “El Patio” service n food!! People are so nice n pleasant always happy!! Thank you all for your service"