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"Paid $30 for early check in and there was no room available as it still needed to be cleaned. When I let the receptionist know that we paid the $30 fee to be able to check early. She went to say there was still no room available until I stated I paid that fee, then there was a room available. We were on the first level, walked down the stairs and it smelled like weed and cigarettes. Then we we got to our room, my husband went to use the bathroom and went to dry his hands and the towel he grabbed had make up all over it. They had rolled up a dirty towel to make it seem clean. The bed was made and when we went to pull the blankets off there were crumbs and stains. The pillowcase had like sweat stains on them? We left immediately and were told they couldn’t check us out until the manager was in and he would he in at 4pm. We went back at 6pm and were told he doesn’t come in that late he will be in at 8 am in the morning the next day. We went the next day and he was not available, but we were able to get him on the day we were supposed to be checked out. He was very helpful and was apologizing. "

"Breakfast was good..friendly staff"

"This hotel has great potential; however, its cleanliness is extremely poor. The staff is often too occupied chatting among themselves to help guests. On the positive side, the restaurant is exceptionally clean and the food and staff are fantastic. I urge management to check behind the doors, behind the beds, and clean the sinks. I have stayed here multiple times for business, but this will be my last visit due to the inadequate cleanliness and service."

"Could do with a better snack selection and maybe a selection of OTC medicine. "

"No kitchen. Boiled egss. Bread. Coffe. Cereal with milk. Baggles. Orange juice, apple juice. "

"Great experience. Resort is continuing to show wear and tear and is in need of an upgrade. That being said, it was a wonderful experience and the staff and maintenance seem to be on the ball taking care of issues. Valets and staff out front are top notch and very courteous. The resort really enhances your time at the ski resort. "

"It was very relaxing. "

"Very disappointed on the shuttle bus service which is AWFUL!! Airport pickup: the bus driver was so rude and threw the luggages onto the bus. Airport drop-off: the bus driver disappeared at the last minute. We had already left a reservation for the shuttle service during lunch for mid-night drop-off to make sure we could arrive at the airport on time. However we still need to call Uber instead. When I were back home, I called and the customer service answered me that there were no guarantee for the shuttle bus!! Think twice If the shuttle service is your reason to choose Wingate by Wyndham Downtown Ship Creek!! "

"Best to choose another hotel!"