Crondall Trip

Some improvement required. I reserved a room and prior to arrival, we extended our stay and booked a 2nd night and I messaged and called the hotel to explain this and requested same room. However, despite checking at time of check-in; after our 1st night....we were locked out of our room. Communication at it's worst. Please take the time to listen to your customers when they reach out and contact you!!

The hotel room is spacious and very clean.. also good location, close to bus and train stations

We enjoyed our stay at the Riu Westminster. The location was ideal for us - walking distance to Westminster Abbey and plenty of other sites. Cab rides were generally well-priced (we used Freenow, London's Lyft), and there were many train and bus options available. The only thing to be sure you're aware of is the general tightness of the rooms - they are small. We were in a standard Queen. If you are staying one night, or really don't need a lot of space, this is doable and comes at a great price. We stayed 7 nights and absolutely wished we had more space - to store items (there is one close with only two very small draws and one shelf inside), to sit (there are two chairs - a desk chair and a bigger lounger, but no couch or bench), or to do morning yoga. There was simply not enough room. The configuration is a little awkward, as you enter into the sink/bathroom area which can be divided by a pocket door, but does not have ventilation on that side. So, when the pocket door is closed, you're not feeling the AC or breathing easily on that side of the room. We also could not master how to get light on one side and not the other. All of this said, we would stay again. We just wanted to be helpful to future travelers. It's a lovely, well-run hotel. Breakfast was great, and the restaurant was open until midnight. Thank, Riu!

This was a lovely boutique hotel and perfect for what I needed for a one-night stay in London. I booked it mainly for convenience, as it was close to the train station and made continuing my journey very easy. The room was stylish, modern, and comfortable, with a feel similar to a Moxy hotel or a CB2/West Elm-style boutique property. The bathroom was small, but modern, functional, and had great water pressure. The bed was extremely comfortable, the air conditioning worked very well, and the room felt thoughtfully designed. The staff were wonderful and very helpful. I arrived during a World Cup game, so the hotel and bar area were very lively, but the staff still greeted me warmly, brought me a bottle of water, and personally showed me to my room. That immediately made me feel taken care of, and honestly, I would have happily stayed longer. The only thing to note is the location. The hotel sits on the edge of an area that may feel a little rough depending on which direction you walk. If you leave the hotel and go right, you’ll find a cute part of London with bars, restaurants, and a Tesco nearby. If you go left, the neighborhood feels less inviting, so solo travelers may want to be mindful of that. Overall, I would definitely recommend this hotel. It was stylish, comfortable, convenient, well-run, and had genuinely kind staff. For a short London stay near the station, it was a great choice.

Great location, clean room