4/10 Poor
Barry
Travelled with family
11 Nov 2022
Disliked: Cleanliness, staff & service, property conditions & facilities
Was looking for a place to sleep for a couple hours before flying home! Booked through the app just b4 12am so I assumed they would know we were going to be a late check-in, we arrived shortly after 2am to a locked door and dark reception, we rang the bell and a man came out of a side house to check us in, first thing he said was we need 10£ extra for late check to me less time there should be less money paid??? But we had no choice so we stayed the whole lobby was under construction and no notice of this anywhere before booking! We got to our room and it was freezing! Owner did bring us a space heater! We we extremely hungry and thirsty and we figured they would at least have a vending machine but all they offered was tap water :$ Room was clean but extremely out dated!
If you’re looking for a comforting stay this ISN’T your place!
Gentlemen working definitely wasn’t personable but there was a lady owner who was extremely helpful but to reach anyone even after 7am you had to ring a bell to get any service, so I felt like we were disrupting someone’s family’s home!
Thanks for the stay but I think you need to be more transparent in your ad and learn some customer service skills
Thanks
Barry
Stayed 1 night in Nov 2022