Search Hotels Near Cranbrook Institute of Science, Detroit

"HVAC Unit needs replacing-- loud banging kept me up all night."

"Great location and fantastic Hotel."

"Clean room "

"Apartment was clean and felt like home. Thanks for the hospitality. "

"Absolutely loved it here"

"Always love staying at the Townsend hotel ! Excellent staff and superb rooms "

"My mom had a very pleasant stay. The staff were very friendly and accommodating to her needs."

"Don't leave anything behind! You won't get it back. I had contacted the hotel pertaining to the charger left behind and they were too busy to look for it and said they would call me the next day. They never followed up. When I called back they apologized. Not good business"

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "