Conch Key Trip

The hotel is nice and cozey… it’s worth the cost

Customer service was excellent! The vibe was just as I would imagine for Miami.......Amazing

Pros: Perfect location for hanging out on south beach. Whether to just sit at their cafe downstairs just people watching or take a stroll across the street at Muscle Park, you have a variety of fun activities to choose from. Complimentary American breakfast between 7-11AM and a free drink (5-7pm) was included with our reservation which made they stay that much more enjoyable. Shower pressure was good which something I always take into consideration when booking a hotel. Just make sure to adjust that hot water valve carefully or you will get burned as that hot water was scolding hot. Hotel staff are very friendly and accommodating. Cons: View from the room was not the best (i.e., staring at a side of the adjacent building) unless you book the beach view rooms. Complimentary breakfast was limited to only (3) options although they had several other items on their menu. Some fixtures in the bathroom shelf were broken/falling down. Valet parking had been excessively long wait times (20-30 minutes) even though their wasn’t anyone else getting a car as the parking garage is 2 blocks away. Despite the latter, I still give them 5 stars as me and my wife still enjoyed the overall experience and weekend getaway.

When i arrived i noticed the large mirror on the bathroom wall was crooked. No bid deal, i didnt bother it. Going into my trip, i hear a boom whil in another room, of my room. I look around and notice the mirror has fallen off the hook on one end and is barely hanging on the wall. Its in the a.m so the cleaning lady is notified and she has her boss come up, she tells me that it will be fixed, i want it fixed. Needless to say it was never fixed. I left the room and came back that evening and it was never dealt with. So upset. We placed a chair in front of it and i called downstairs again. Front desk told me they will send someone up, they never came. I was not and am not happy. If the mirror would have dropped and shattered with any of us in there, it could have cut us. I would have gotten a new room for the rest of my stay. This is not my 1st stay at this hotel and for the price that was paid, this should have been resolved. So not happy @fountainbleu. I can choose to stay anywhere but i enjoy my stay here. Maybe next time ill choose somewhere else.

My stay at Nobu Miami was a fantastic experience. Not only were the amenities fantastic but the service was extraordinary. I would recommend Nobu to anyone that would like a great stay on a beautiful stretch of Miami Beach. :-)