Exterior

Reviews of Ramada by Wyndham Cocoa

3.5 out of 5
Ramada by Wyndham Cocoa
4225 King St, Cocoa, FL

Reviews

6.0
Rating 10 - Excellent. 186 out of 1008 reviews" "
Rating 8 - Good. 217 out of 1008 reviews" "
Rating 6 - Okay. 183 out of 1008 reviews" "
Rating 4 - Poor. 167 out of 1008 reviews" "
Rating 2 - Terrible. 255 out of 1008 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Grigorios

Business traveller
Disliked: Staff & service
Uncomfortable pillows, body wash and shampoo missing from shower; very poor quality breakfast!
Stayed 2 nights in May 2024
Response from Hotel Manager on 27 May 2024
Dear Grigorios,We apologize for the discomfort you experienced with the pillows and the inconvenience of the missing body wash and shampoo in the shower. Providing essential amenities and comfortable accommodations is important to us, and we regret falling short during your stay. Additionally, we're disappointed to hear that our breakfast did not meet your expectations. We'll address these issues promptly to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, except for the tiny bed pillows. Easy parking. I would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 May 2024
Dear Mark,Thank you for your kind feedback. We're glad to hear that you found the room clean and comfortable, although we apologize for any inconvenience caused by the size of the bed pillows. Your feedback is valuable, and we'll consider it for future improvements. We're pleased that parking was convenient for you and that you would consider staying with us again. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, amenities
They specifically rigged their TVs to not work with hdmi devices
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Josh,We apologize for any inconvenience you experienced with the TV setup during your stay. Our intention is always to provide a comfortable and enjoyable experience for our guests. We'll look into your feedback regarding HDMI device compatibility to ensure that all our guests can use their devices seamlessly in the future. Sincerely, Hotel Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fresh smell in room.
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Charles,Thank you for your positive feedback. We're delighted to hear that you found your room clean and with a fresh smell during your stay! Providing a comfortable and pleasant environment is important to us, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Sincerely, Hotel Manager

2/10 Terrible

Alexandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would for the room through Expedia and when I got to the hotel they asked for a 150$ incidental deposit but I cash no debit card or credit card. The info that was put in on the website was in correct in person and no extra blankets per room. You can't even pay for extra blankets. The hotel hallways were dirty and the room didn't smell airy fresh if you know what I mean overall 0 out of 10 would not book again
Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear Alexandra,We're truly sorry to hear about your disappointing experience. It's concerning to learn about the discrepancies between the information provided online and the reality upon arrival. We apologize for any inconvenience caused by the incidental deposit policy and the lack of availability of extra blankets. Additionally, cleanliness and room freshness are essential standards we aim to uphold, and we regret that we fell short during your stay. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for future guests.Sincerely, Hotel Manager

6/10 Okay

SABRINA

Stayed 1 night in May 2024
Response from Hotel Manager on 27 May 2024
Dear SABRINA,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not done
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Jose,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesitas pagar en efectivo un de $150 a parte no son amables
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Jennifer,We are very sorry to hear about your experience. We sincerely apologize for any inconvenience related to the additional cash payment and for not receiving friendly service. We understand how important it is for our guests to feel welcome and cared for. We will take your feedback into account to improve and ensure a more positive experience for all our customers in the future. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Mary

Liked: Staff & service
Previous comments seem harsh and unfair. It is apparent management is working to upgrade. Our bedding was clean and comfortable. Roo. A but shabby but overall clean. . Other than floor which needed a thorough scrubbing. It would help to stock a room reserved for 4 with more than 2 bath towels but dtaff immedistely provuded additional. Desk staff very polote. Breakfast bar had fair assortment however additional staff needed to replenish. 20 to 30 minute waits for eggs and ham...reply was "I am trying but Im only 1" so add another. We woukd dtay again. It delivered as promised for those leaving on a cruise towels
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Mary,Thank you for your kind feedback. We're glad to hear that you found our bedding clean and comfortable and that our staff was prompt in providing additional towels when requested. We appreciate your understanding regarding the breakfast replenishment process, and we'll certainly take your feedback into account to improve our service efficiency. Your comments about the need for room amenities for four guests are duly noted, and we'll work to ensure that future guests have everything they need for a comfortable stay. We're pleased to hear that you would consider staying with us again and that overall, we delivered on our promises. We look forward to welcoming you back in the future and providing an even better experience.Sincerely, Hotel Manager

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is disgusting and falling apart. There is no sign posted saying you can not take food to your room but when you try to take food the owner and manager yell and cuss you out and threaten the cops on you for not knowing their non- communicated policy.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Ashley,We're deeply sorry to hear about your negative experience. It's unacceptable for guests to be treated in such a manner, and we sincerely apologize for the behavior you encountered from our owner and manager. We will address this issue immediately and ensure that all policies are respectfully communicated to guests. Your feedback is invaluable, and we will work diligently to improve our property and guest experience. We hope to regain your trust in the future.Sincerely,Hotel Manager.

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
1 star only
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to ensure a better stay for our future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Amy, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Neighbor hood is sketchy
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Amy,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Ivan

Travelled with family
Liked: Staff & service
Disliked: Amenities
Rooms are fine surrounded areas and hallways need attention
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Ivan,Thank you for your kind feedback. We're glad to hear that you found the rooms satisfactory. We apologize for any shortcomings in the surrounding areas and hallways. Your comments are valuable, and we will address them with our team to ensure that all areas of our property meet the high standards of cleanliness and maintenance that we strive for. We appreciate your input, and we hope to have the opportunity to provide you with an even more enjoyable experience in the future.Sincerely, Hotel Manager

4/10 Poor

Judy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Manager does not know ADA laws and refuses to be educated. Demands photo ID for service dog (illegal) cannot take food to room, too bad if you have mobility issues or can't be in crowds. Room remodels are nice but hallway and stairs feel like $20/hour motel. Will never return due to manager and front desk rudeness (except Bailey who tries to temper down her bosses). Too many options in area for less money to be disrespected. Beds are NOISY, don't move or everyone in room will wake from the squeaking.
Response from Hotel Manager on 13 May 2024
Dear Judy,We're deeply sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. We take ADA laws and regulations very seriously, and we will address the issue with the manager to ensure compliance and proper education on the matter. Additionally, we apologize for any inconvenience regarding the food policy and the condition of the beds. Your feedback is invaluable, and we will use it to make necessary improvements to enhance the overall guest experience.Sincerely, Hotel Manager

6/10 Okay

Winston

Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Winston,Thank you so much for sharing your recent stay with us and for giving us 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Jean-Pierre

Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Jean-Pierre,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okay

GLORIA

Travelled with partner
Liked: Amenities
My hubby loved the comfortable bedding and it was very quiet. I didn't like the location as I thought it was closer to the cruise port. Floors were dirty but I survived and love that they didn't have carpet. I would stay here again as the price was very reasonable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear GLORIA,Thank you for your kind feedback. We're thrilled to hear that your husband enjoyed the comfortable bedding and that you found our property quiet! While we regret any inconvenience caused by our location not meeting your expectations, we're glad to know that you appreciated the absence of carpeting and the reasonable pricing. Your feedback about the cleanliness of the floors is duly noted, and we'll make sure to address this promptly. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

2/10 Terrible

Bret

Travelled with family
Disliked: Staff & service, amenities
Started off with a door that wouldnt lock. Then to one that key cards needed reset daily. Had to ask for towels. Fridge barely cooled. T.V. was old. And a.c. unit sounded like a train. Wont stay again
Stayed 3 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Bret,We are distressed to see your comments. We apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

kimber

Travelled with group
Disliked: Property conditions & facilities
The bathtub did not hold water. The bed was very noisy as to whatever the mattress was on. We only would eat a bagel or waffle in the morning and were not allowed to take back to our room to enjoy while relaxing.
Stayed 3 nights in May 2024
Response from Hotel Manager on 6 May 2024
Dear kimber,We are sorry to hear about the issues you encountered during your stay. It's disappointing that the bathtub didn't hold water and that the bed was noisy, affecting your comfort. Additionally, I apologize for any inconvenience caused by the breakfast policy. We'll address these concerns with our maintenance and housekeeping teams to ensure improvements are made, and we'll also review our breakfast policy to provide a more accommodating experience for our guests.Sincerely, Hotel Manager

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
The property is being remodeled. Breakfast could have been better but it was a good place to stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Nicole,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found our property to be a good place to stay, we apologize for any inconvenience caused by the ongoing remodeling and the breakfast offerings not meeting your expectations. We understand the importance of providing a comfortable and satisfying experience for our guests, and we'll consider your comments as we continue to improve our facilities and services. We hope to welcome you back in the future for an even better experienceSincerely, Hotel Manager

8/10 Good

Beth

Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Beth,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

Thomas

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Thomas,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 Poor

Tammy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outside the buildings were up kept better than the room. Pink mold around the tub grout, rust and corrosion on tissue holder and shower head & grunge throughout the room. Partway thru the stay the Cable stopped working and when reported to the front desk we were told live TV was the only thing available. Guest laundry was out of service. Pillows were 2/3 the size of normal.
Stayed 8 nights in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Tammy,We deeply apologize for the unsatisfactory experience you had during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn about the issues you encountered with the room condition, cable service, guest laundry, and pillows. Please know that your feedback will be shared with our maintenance, housekeeping, and management teams for immediate attention and improvement. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to make it right for you in the future. Sincerely, Hotel Manager

6/10 Okay

Terri

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Terri,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 Good

Christopher, Cannock

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Out of town
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Christopher,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Bryan Enrique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Bryan Enrique,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 Poor

Denise

Travelled with family
Disliked: Staff & service, amenities
Property is old looking; feels rundown. We couldn’t get in until after 5am following road closure overnight due to hazmat spill. When we initially called to ask hotel if there was alternate route, staff suggested we walk to hotel … with luggage and no place to leave rental car!! After about 4 hours with still no access, I asked staff if we couldn’t get there, were we going to be charged. After informed yes we would, we kept track of road opening so we could at least check in to take showers and get bite to eat after spending long night in rental vehicle with 3 adults. I believe a courtesy cancellation due to circumstances would have been appropriate and we would have driven to another area to find alternate accommodations.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Denise,We're truly sorry for the inconvenience and frustration you experienced due to the road closure and our inability to accommodate your early arrival. It's unacceptable that our staff's suggestion wasn't practical given your circumstances, and we apologize for the misunderstanding regarding potential charges. Your feedback is invaluable, and we'll address these issues to prevent similar occurrences in the future. We understand your disappointment and agree that a courtesy cancellation would have been appropriate. Please accept our sincere apologies, and we hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 Poor

Sue

Travelled with family
Disliked: Staff & service, property conditions & facilities
Tv didn’t work no remote The microwave want even plugged in or set up
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Apr 2024
Dear Sue,We sincerely apologize for the inconvenience you encountered with the TV and microwave during your stay. Ensuring all amenities are in proper working order is essential to us, and we regret falling short in this regard. Your feedback is invaluable, and we will address these issues promptly to improve the experience for our guests. We hope for the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Paula

Liked: Amenities
Very clean would highly recommend
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very clean and would highly recommend it. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Claudra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the views and was kind of turned off vut i went to see and then the lady at the front tells me it's a $150 deposit cash only! I never been to any hotel or motel that charge that much for any damages!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Claudra,We apologize for the inconvenience of the deposit requirement during your recent visit. We understand your concern and appreciate your feedback. Please note that deposit policies can vary by hotel, and we will review this matter to ensure our policies are communicated to guests. We value your feedback and hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

10/10 Excellent

James David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean room, property well maintained,well lit at night.Only complaint is the bed was very high off the floor imo.I would stay there again for sure
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear James David,We're delighted to hear that you enjoyed your stay with us and found our room to be very nice and clean, with the property well-maintained and well-lit at night. Thank you for your feedback about the bed height; we'll certainly consider it as we strive to improve our accommodations. We're pleased to hear that you would stay with us again, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

4/10 Poor

Mary

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was conveniently located a short drive from the cruise pier and the staff was very nice, but the rooms seemed old and were not clean. I wouldn’t stay there again without some much needed upgrades
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Mary,Thank you for your kind feedback. We're glad to hear that you appreciated our convenient location and friendly staff. However, we're disappointed to learn that the cleanliness and condition of the rooms did not meet your expectations. We take your comments seriously and will address them with our team to ensure improvements are made. We hope for the opportunity to welcome you back in the future with the enhancements you deserve.Sincerely, Hotel Manager

4/10 Poor

Yesi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't too bad for the price but if you like coackaroaches on the counter where the food is you'll be fine then.The room size was good and if you like moths flying around your bed you'll be fine too.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Yesi,We're sorry to hear about your experience with breakfast and the pests in your room. This is certainly not up to our standards, and we apologize for any discomfort this caused. Rest assured, we take cleanliness and pest control seriously, and we will address these issues immediately with our team to prevent any recurrence. We hope to have the opportunity to make it up to you in the future with a more pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
The entrance street was blocked by barricades by police, and couldn’t able to enter to the hotel. We waited until 11pm to enter, but still couldn’t able to enter. The street was totally blocked and police wouldn’t allow to enter at all. So we had to leave the place by force. We couldn’t even checked in at all. If there is such accident, the hotel should closed the reservation so we didn’t have to book. Now the hotel wouldn’t give us refund at all and Expedia also states there is nothing they can do.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 May 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced due to the unexpected barricades blocking the entrance street. We understand your frustration and regret that you were unable to check in despite your efforts. We'll certainly review our procedures for handling unforeseen circumstances like this to prevent similar situations in the future. Sincerely, Hotel Manager

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Room wasn’t very clean. Feet were black from walking around the first morning. I had to wipe down the headboards and tv. Only got linen exchange the first day. Weekend breakfast was cold and the room was packed with nowhere to sit but you couldn’t leave the area with food. A good thorough cleaning would make a world of difference
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Michael,We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback about the linens, breakfast, and overall cleanliness will be shared with our housekeeping and kitchen teams for immediate improvement. We appreciate your patience and understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty around the swimming pool area
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our swimming pool area appealing. We appreciate your rating and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Alex

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was nice. The wifi was down for the entire stay and holes in wall, door and staining on curtains.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Alex,We're pleased to hear that you enjoyed our pool facilities during your stay. However, we're truly sorry for the inconvenience caused by the WiFi outage and the condition of your room. Rest assured, we're taking immediate action to address the issues with the WiFi and the maintenance concerns you've mentioned. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 Poor

Melvin, Slater

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older motel with doors to the outside and you pull the cars right up to the room doors. Noisy, car alarms going off, people dragging suitcases past your door all night. People in the parking lot gathering and talking late into the night. Cheap price reflects the room conditions. Lots of maintenance issues. Toilet was loose and rocked, leaked onto the bathroom floor each flush, tub was gross needed to be replaced. Bathroom vent hanging down out of the ceiling. I could go on and on. Rooms had apparently been updated some time ago but they basically just put lipstick on a pig.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Melvin,We're deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is crucial to us, and we sincerely apologize for falling short of your expectations. Rest assured, we're addressing the maintenance issues you've highlighted to ensure improvements are made promptly. We appreciate your candor and hope you'll consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager

4/10 Poor

Iser

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property needs more maintenance. Hallway dirty and smells weed every time I would get out of the room. Room floor dirty , door in bathroom dirty so was the tub. Garbage outside the green garage tank. There was fecal on top of the ac next to my room for 2 days and when we check out it was still there, I reported to the lady on the front desk and nothing was done. Overall not a good experience.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Iser,We're sincerely sorry to hear about the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of providing you with a comfortable and pleasant experience. Rest assured, we take your comments seriously, and we're actively addressing the maintenance and cleanliness issues you've mentioned to prevent similar occurrences in the future. Your satisfaction is our top priority, and we're disappointed to have let you down. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Sara

Travelled with family
Liked: Cleanliness
Disliked: Amenities
You could tell that they are trying to get this property up to standards which would meet the desires of average travelers. The room was nice and although older, cosmetic things have been done to make it nicer. The beds were clean and comfy. The courtyard area where the pool l’s located is real cute. There were wild cats lurking around, it seems like they might feed them there. In certain areas it smelled like cat urine. I was walking from a family members room in the evening after dark and when I tuned the corner by the lower level corner room where it seems like someone from the hotel might live, 3 cats were frightened and ran out in front of me. Next, the staff. There was one English speaking associate. I needed a bath towel. It took 7 minutes for me to successfully ask for the towel because they had to find the English speaker to assist me. Then I was told to come back after 6 pm and they would be able to help me because they didn’t have any then. As I was walking back to my room, I passed the laundry area where staff was working on linens thankfully they had a towel for me. My son wanted to swim, there were no pool towels so the staff had the pool closed down for that reason. Also, there was a lot of garbage around, which probably says more about those who stay there than anything, but nobody was out trying to keep things tidied up either. The breakfast wasn’t good even for a hotel one. Food was cold. It was fine for a night while waiting to cruise, not longer!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Sara,Thank you for your kind feedback. We're glad to hear that you found aspects of our property, such as the room and courtyard area, to be nice and accommodating. However, we're sorry to hear about the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and we apologize for the presence of wild cats and any related odors. We'll address this promptly to ensure a more pleasant environment for our guests. Additionally, we apologize for the communication challenges you experienced with our staff and the inconvenience regarding the lack of pool towels and breakfast quality. Your feedback is invaluable, and we'll use it to make necessary improvements. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Michael

Travelled with family and small children, Travelled with group
The room smelled like smoke
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Michael,Thanks for your comments. We regret that we couldn't completely satisfy you because you noticed some sort of strange smell in the rooms you booked. We take real pride in our hotel, and we apologize if we let you down in any way. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely, Hotel Manager

6/10 Okay

IRIS, Pinellas Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear IRIS,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 Poor

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,old, no soap or shampoo, broken desk, curtain was broken and hanging half off and the fire alarm had been removed
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Natalie,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear chris,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
It was fine for a 7-hour nap but not somewhere I would want to spend any length of time. The room was fine but needed some rehab. The staff was nice and breakfast was fine.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Sarah,Thank you for your kind feedback. We're glad to hear that you found our staff friendly and that you enjoyed the breakfast offerings. However, we apologize for any shortcomings you experienced with the room and its condition. We will use them to address areas that may need improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely, Hotel Manager

4/10 Poor

Shaji

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
A few cloth hangers in the room would have made our stay somewhat bearable. I knew this was a cheap place, wasn't expecting much. This place needs better housekeeping and customer service.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Shaji,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

6/10 Okay

Ruthann

Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Ruthann,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fresh, newly decorated. Nice and quiet
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Michael,Thank you for your great feedback. We're thrilled to hear that you enjoyed your stay in our newly decorated rooms! Creating a peaceful and comfortable environment for our guests is our top priority, and we're delighted that you found your stay to be nice and quiet. Your satisfaction means everything to us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager

4/10 Poor

Virla

Travelled with partner
Out dated property trying to update it but it’s not up to par. The breakfast was horrible.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Virla,We're sorry to hear that your experience fell short of expectations. Our ongoing updates aim to enhance our property, and we regret if they didn't meet your standards during your visit. Additionally, we apologize if breakfast didn't meet your expectations; we're constantly working to improve our offerings. Your feedback is invaluable, and we'll use it to continue refining our services. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Patricia,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager