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AluaSun Lago Park

3.0 star property
Comfortable aparthotel near the beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for AluaSun Lago Park

2 outdoor pools, pool umbrellas, sun loungers
Exterior
Blackout curtains, free WiFi, bed sheets
Blackout curtains, free WiFi, bed sheets
Restaurant
Reviews
7.4

Good

Popular amenities

  • Pool
  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Calle Alisos s/n, Cala'n Bosch, Ciutadella de Menorca, Menorca, 7769
  • Popular LocationAquarock Waterpark5 min walk
  • Popular LocationCala Bosch7 min walk
  • Popular LocationCap d'Artrutx Lighthouse16 min walk
  • AirportMahon (MAH-Minorca)56 min drive
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Room options

Apartment 2 Bedrooms Marina View (2 Adults +2 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 4
  • 4 Single Beds

Apartment, 2 Bedrooms (4 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds

Apartment 2 Bedrooms Marina View (5 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

Apartment, 1 Bedroom (1 Adult + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed and 1 Single Sofa Bed

Apartment 2 Bedrooms Marina View (2 Adults +1 child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 3
  • 3 Single Beds

Apartment, 2 Bedrooms (4 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

Apartment, 1 Bedroom (1 Adult + 3 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

Apartment, 2 Bedrooms (4 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

Apartment, 1 Bedroom (1 Adult + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Apartment, 2 Bedrooms (5 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

Apartment, 2 Bedrooms (3 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

Apartment, 2 Bedrooms (3 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Single Beds

Apartment, 2 Bedrooms (2 Adults + 3 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

Apartment, 2 Bedrooms (2 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds

Apartment, 2 Bedrooms (2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

Apartment 2 Bedrooms Marina View (2 Adults + 4 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 6
  • 6 Single Beds

Apartment 2 Bedrooms Marina View (2 Adults + 3 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

Apartment 2 Bedrooms Marina View (2 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 2
  • 2 Single Beds

Apartment, 1 Bedroom (3 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Apartment, 2 Bedrooms (3 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 5
  • 5 Single Beds

Apartment, 1 Bedroom (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Apartment, 1 Bedroom (3 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Apartment 1 Bedroom Marina View (2 Adults + 2 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Harbour view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Apartment 1 Bedroom Marina View (3 Adults + 1 child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Harbour view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Apartment, 2 Bedrooms (2 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 3
  • 3 Single Beds

Apartment 1 Bedroom Marina View (2 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Harbour view
  • Sleeps 2
  • 2 Single Beds

Apartment 2 Bedrooms Marina View (3 Adults +1 child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 4
  • 4 Single Beds

Apartment, 1 Bedroom (2 Adults + 2 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Apartment 2 Bedrooms Marina View (3 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 3
  • 4 Single Beds

Apartment 1 Bedroom Marina View (3 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Harbour view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Apartment, 2 Bedrooms (2 Adults + 4 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 6
  • 6 Single Beds

Apartment, 1 Bedroom (2 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Apartment 2 Bedrooms Marina View (3 Adults + 2 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 5
  • 5 Single Beds

Apartment, 2 Bedrooms (3 Adults + 3 Children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 6
  • 6 Single Beds

Apartment 2 Bedrooms Marina View (4 Adults)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 4
  • 4 Single Beds

Apartment, 1 Bedroom (1 Adult)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

Apartment 2 Bedrooms Marina View (5 Adults +1 child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 6
  • 6 Single Beds

Apartment 1 Bedroom Marina View (2 Adults +1 child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Harbour view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Apartment 2 Bedrooms Marina View (3 Adults +3 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 6
  • 6 Single Beds

Apartment, 2 Bedrooms (5 Adults + 1 Child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 36 sq m
  • 2 bedrooms
  • Sleeps 6
  • 6 Single Beds

Apartment 1 Bedroom Marina View (1 Adult)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Harbour view
  • Sleeps 1
  • 2 Single Beds

Apartment 2 Bedrooms Marina View (4 Adults +1 child)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

Apartment 2 Bedrooms Marina View (4 Adults +2 children)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Kitchen
Fridge
Plasma TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Harbour view
  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds

Similar properties

About the area

Ciutadella de Menorca

Located in Ciutadella de Menorca, AluaSun Lago Park is near the beach. While the natural beauty of Cala Macarella Beach and Santo Tomas Beach can be enjoyed by anyone, those looking for an activity can check out Puerto de Ciutadella de Menorca. Traveling with kids? Consider Aquarock Waterpark, or check out an event or a game at Hipodrom Torre del Ram. Scuba diving, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Aquarock Waterpark - 5 min walk
  • Cala Bosch - 7 min walk
  • Cap d'Artrutx Lighthouse - 16 min walk
  • Playa Cala Blanca - 9 min drive
  • Cala Turqueta - 28 min drive

Getting around

  • Mahon (MAH-Minorca) - 57 min drive

Restaurants

  • Bar Oar - 12 min drive
  • Restaurant Es Far d'Artrutx - 18 min walk
  • Jenny's - 11 min drive
  • Asador ON eGIN - 4 min walk
  • Temptations - 12 min drive

About this property

Entire place

AluaSun Lago Park

Comfortable aparthotel near the beach
At AluaSun Lago Park, hit the nearby beach, dine onsite at Restaurante, or enjoy a drink at one of the aparthotel's 2 poolside bars. Each apartment provides a plasma TV with satellite channels, plus a kitchen with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a sitting area and an electric kettle, and other amenities include free WiFi and a furnished balcony.
AluaSun Lago Park offers 200 accommodations with hair dryers and blackout drapes/curtains. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with satellite channels. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 2 outdoor pools
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Local area shuttle (surcharge)

Family friendly

  • Free children's club
  • Children's pool
  • Playground

Restaurants on site

  • Restaurante
  • The Tropic Bar

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 2 poolside bars
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathroom

  • 1 bathroom
  • Hair dryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • Plasma TV with satellite service

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Garden

Laundry

  • Laundry facilities

Climate control

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Luggage storage
  • Blackout curtains
  • Safe (surcharge)
  • 24-hour front desk

Location highlights

  • Near the sea

Things to do

  • Bike hire on site
  • Snorkelling nearby
  • Scuba diving nearby
  • Waterskiing nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby
  • Bike rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 rooms
  • 2 floors
  • 15 buildings
  • Built in 1998
  • At least 80% lighting from LEDs

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Property Registration Number APM1652 and APM1526, APM1652 and APM1526, APM1652 and APM1526, APM1652 and APM1526

We should mention

This property does not have any lifts

Property is also known as

Apartamentos Roc Lago Park
Apartamentos Roc Lago Park Apartment
Apartamentos Roc Lago Park Apartment Ciudadela de Menorca
Apartamentos Roc Lago Park Ciudadela de Menorca
Apartamentos Roc Lago Park Apartment Ciutadella de Menorca
Apartamentos Roc Lago Park Ciutadella de Menorca
Alua Sun Lago Park
Apartamentos Roc Lago Park
AluaSun Lago Park Aparthotel
AluaSun Lago Park Ciutadella de Menorca
AluaSun Lago Park Aparthotel Ciutadella de Menorca

Frequently asked questions

How much is parking at AluaSun Lago Park?

There is free parking nearby.

AluaSun Lago Park Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 129 reviews" "
Rating 8 - Good. 49 out of 129 reviews" "
Rating 6 - Okay. 31 out of 129 reviews" "
Rating 4 - Poor. 15 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alys

Liked: Cleanliness, property conditions & facilities
Great place to stay in Cala’n Bosch.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 7 nights in Jun 2023

10/10 Excellent

Michele

Stayed 1 night in May 2023

10/10 Excellent

Patrik

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Everthing was great, the staff, the pool,but the tv was old with no English channels.
Stayed 7 nights in Sep 2019

8/10 Good

Simon

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Fallon R.

Basic
Felt damp inside Bathroom was always wet after shower ventilation didn't work Kitchen area needs updating rusty fridge draws weren't fitted properly Overall think the property needs updating as the location & housekeeping staff were fantastic Also the 2 pools were great too!
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
Spotlessly clean, recently redurbished apart from the kitchen which let it down slightly. Excellent value for a last minute booking.
Stayed 1 night in Oct 2018

4/10 Poor

Emma, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Bad communication from staff members , fridge not working . Front door didn’t lock. I already put in a complaint to Expedia . I am not one to ever complain but we were not happy with our stay at we asked to change rooms they didn’t change our room so we shortened our stay and booked early flight and when we refused to pay they called the police and told us if we don’t pay we will Be put in a “dungeon”
Stayed 6 nights in Sep 2018

6/10 Okay

Elizabeth, Hampshire, UK

Liked: Cleanliness, staff & service
Great Location and clean although a few issues
The location of this hotel is fantastic, right on the Marina with all its shops and restaurants and a 5 min walk to the beach. The staff at the hotel - reception, maids, maintenance were all lovely and helpful during our stay. Unfortunately, we were given a 1 bed apt even though we booked a 2 bed. As an apology we were given a free meal that night in their buffet restaurant. However it took 2 days to move us to a 2 bed apt. We therefore spent day 3 of our holiday packing and waiting around for our new room to become available which was disappointing. The new apt was lovely although we were disappointed that only 1 bedroom had air con. When we originally booked, we believed that there would be air con in both bedrooms. There was air con in the lounge area so we kept the bedroom door open at night in order to try and benefit from some of the cooling. Unfortunately this air con unit caused us problems throughout our stay and we have to have maintenance out several times. It continually dripped water onto the floor so in the end we had to use saucepans for the rest of our stay to collect the water so that we didn't slip on a wet floor. Then, this unit stopped cooling so again we had to have maintenance out to mend it. Secondly, we were kept awake at night by the people upstairs continually scraping chairs/tables/beds along their floor - they didn't seem to sleep! Finally, during a thunderstorm in the night, rain came in through the ceiling onto my daughter's bed - not great!
Stayed 9 nights in Aug 2018