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"An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!"

"Clean hot bath "

"Thoroughly enjoyed our stay at the hotel and everything was to a high standard. Would stay there again ."

"Clean,convenient and nice "

"Good breakfast and close to the station. "

"This is a fantastic hotel with so much history. The staff were so lovely and accommodating and the facilities with the onsen, the garden, the bar, the lounge- everything is so lovely. They even upgraded our room view which was very nice. The only odd thing was a particular waitress that were serving us in the Japanese restaurant and also in the breakfast hall the next day. She was insistent on us buying a sake pairing when we didn’t want to. For the breakfast she also insisted we buy the breakfast package even though we had already ordered something else. I also found it odd that she gave us the bill before we had finished eating and she seemed to forget about our breakfast for 40 minutes. Other than that, it was absolutely amazing. The rest of the staff were incredibly accommodating and professional. "

"We couldn’t try the breakfast because it was fully booked. The hotel has self-service laundry facilities available. The staffs are helpful and polite."

"The room was clean and very spacious! There’s a 24 hr pharmacy next door which makes it very convenient for anything you need basically. Walk able distance to many places, and a lot of restaurants options near the hotel. WONDERFUL STAY!!!!"

"Breakfast was delicious!!! Staff made phone calls to make pick up / bus arrangements Views from the onsen or public spa (sauna or natural pools) are insane, loved the experience. It is far away from the city part but there is shuttle to pick you up from MT Fuji bus stop to the hotel (just need a phone call) Taxis are rip off there, be mindful"