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Due to location food and drink options at hotel we’re limited

The best part of our stay in Japan - our host was incredible and attentive to all our needs, even the smallest things. The room was immaculate and traditional - exactly what we wanted. Our dine-in room experience was very special and filling. Both the private and shared onsen facilities were incredibly clean and offered amazing views of Mount Fuji. Would recommend to anyone after a luxury Ryokan experience.

We stayed for one night. The staff provided excellent service, although they don't speak English well. The room was spacious and clean. There is a kitchen and washing machine with dryer, which are suitable for long stays. 30 mins drive from Karuizawa Station. In winter, the road becomes slippery due to snow and ice, so drive carefully.

The rock pool onsen was excellent and included too.

Unmissable! You're going to Japan make this journey. Accessible via trains from Osaka and Kyoto. The best place we've ever stayed. You won't regret it. We luggage stored our suitcase and packed an overnight bag for ease.

This place was excellent, great service, staff were helpful. There are 2 top tier restaurants, a spa with great aromatherapy massage service, there is a relax room on the 12F of the main building with excellent views of Mt Fuji on a clear day. Breakfast has a choice of Japanese style or western and the 2 restaurants including Teppanyaki or Italian. Finally there are nice walks around the garden and pond area as well as a public bath which is well maintained. The hotel seems almost brand new!...

After being in Japan for 10days and staying in relatively modern hotels with small rooms, it was delightfully refreshing to be staying in a hotel where room space was more than adequate. Yes, the decor is old fashioned and may appear tired however the surroundings, the staff and the excellent service more than compensate. All staff spoke excellent English and could not do enough to ensure our stay was enjoyable. The "silver" service at breakfast is far above anything I have experienced before...

One of the most beautiful ryokans I've been to. The gardens, the pond, the koi - simply stunning. Feels like you've been catapulted back in time. Location is right next to Shuzenji temple & bamboo forest. Staff was increadibly hospitable too with an eye for detail and went the extra mile in taking care of our luggae, car & my mum's rollator storage. Food (especially dinner) was very good too. Lots of small dishes I had never seen arranged like this before, even though I have lived in Japan in...

A lovely twist on an English Breakfast.

Fabulous hotel! Staff were so welcoming and helpful. The property is very well maintained and comfortable. Would highly recommend!

It is a stunning property with a great onsen attached