Front office staff was not friendly and helpful. When the booking was done I had mentioned 3 adults and 3 kids. But for some reason my confirmation had not mentioned the kids. This was not my fault and the front office staff did not provide any help.

Beautiful location. Staff great, food good. However, had some problems with in room facilities that should have been picked up before arrival. And power drops out every day

The view from the Club room balcony was out of this world. Thank you so much Team Leela, Kovalam.

Hotel didn't inform they are going for a rennovation the week we booked, no staff, no facilities like pool and disappointing stay

Fantastic property. The staff is really amazing and very personal. You’re in an oasis at the Taj and forget about everything outside of the property. Highly recommended!

The staff was extraordinary and gave us a great deal of assistance and effort. We felt very cared for. Shyam was invaluable in his care and assistance in navigating a new culture for us. An incredible employee in the breadth of his knowledge and his willingness to answer every question.

Very nice location with great landscape. Our second floor room was facing Arabian Sea. Enjoyed the sound of waves and the foam sitting in the front balcony of our room. Liked the services of Travel desk. The rooms need upgrading particularly the bath rooms.

It has a beautiful, if perhaps a little remote, cliff top location, but there is easy access to a massive and popular beach. The hotel is stunning, if you stay in the Heritage Lodges, and the main hotel and restaurant is gorgeous. The main pool is superb, the bach pool not quite so good. Lovely gardens ...