Ratings based on 26 verified reviews

3.6 out of 5
100% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 25 Dec 2019
Location is the best if you are visiting around masjid jamek, dataran merdeka, jalan Tun Abdul Razak. Cleanliness can be improved espcially in family room. No parking area the nearest is about 3 minutes walking and the chages quiit expensive Rm50 per day. No drop off area for guest to load down luggage.
Comment from Hotel Management
5 Jan 2020 by Imran, Hotel Management
Thanks for your comment. So, sorry sir This area no hotel have parking. And drop up is lrt Masjid jamek just next to our hotel. thanks hope see you gain in our hotel
2 out of 5
by a verified traveller

W. Stands..for. What a Waste.

Posted 3 Sep 2019 on Hotels
Well the bed was v-comfortable & nice. The shower head & water pressure. Good. But TV not working, oni 1 local channel was clear enough to watch, reported to frontdesk about it, a bangladeshi national was sent attend to it..he told me anttena problem, nothing can be done so sorry..& he dissapeard. Ceiling of room had alot of holes the size of $1coins.v-noisy in the daytime wif the traffic & LRT train's pullingoff & stopping @M,jamek station nex to it.Local area everyting v-convenient there's KFC Mc. D. Watson, sundry,laundry & a pub nearby.Not worth the price i paid for.. try not book a stay there..unless in a desparate situation.
Comment from Hotel Management
9 Sep 2019 by Mr. Imran, Hotel Management
Thanks for your comment. We are trying to solve it. Everyday we are progressing ourselves. Insallah, next trip everything will be, ok.
3 out of 5
by a verified traveller

Posted 20 Aug 2019
Unique because it is a convenience location. The drawback is not every front desk employee are as good as Munir and Nadia
Comment from Hotel Management
20 Aug 2019 by MUNIR, Hotel Management
Thanks for your feedback. See you again.
4 out of 5
by a verified traveller from USA

Posted 15 Aug 2019
Convenient location is the hotel best feature. And most staff like Munir and Nadia were excellent. The one feature that they can improve is other than Munir and Nadia ( who were very good), the other counter staff needs to be more attentive and be more knowledgeable like Munir and Nadia. One staff ( not Munir and Nadia) sent me to a wrong location. Instead of pretending that he knew the place I was looking for, he could have just said " I don't know or I am sorry for I do not have such knowledge) The other staff ( but Munir and Nadia) did big even know how to locate the record of my stay. I booked my hotel until August 19 but he kept saying I need to checked out on August 14th. Again, Munir and Nadia should be the manager of this place. They are just great staff! Thank you
5 out of 5
by a verified traveller

Posted 30 Jul 2019
Good location and very accommodating staff
Comment from Hotel Management
31 Jul 2019 by MUNIR, Hotel Management
THANK YOU. AGAIN YOU ARE MOST WELCOME W HOTEL
4 out of 5
by a verified traveller

Posted 10 Jun 2019 on Hotels
Comment from Hotel Management
10 Jun 2019 by Mr. Imran, Hotel Management
Thanks for your feedback. See you again.
4 out of 5
by a verified traveller from Tokyo

Posted 20 Apr 2019
Room is tidy. Service is good. It would have been nice if hot water is available for bath 🛀
Comment from Hotel Management
25 Apr 2019 by Mr. Imran, Hotel Management
Thanks for your review. Your comment is very important to us. Everyday we are trying to upgrade ourselves and insallah we will solve your problem. Thanks once again
5 out of 5
by a verified traveller

W Hotel is Located at a Great Location.

Posted 8 Apr 2019 on Hotels
I enjoyed my stay at the W Hotel. The W Hotel is located walking distance from the bus station. I rode the bus from the airport to China town. The W Hotel is located next to a KFC .
Comment from Hotel Management
15 Apr 2019 by Mr. Imran, Hotel Management
Thanks for your feedback. See you again in W Hotel@Masjid Jamek.] Thanks
3 out of 5
by a verified traveller

one of the desk clerks needs to be retrained

Posted 27 Feb 2019 on Hotels
3 of the desk clerks provided good service but one of them is ill-trained and was not very cooperative, and was uncertain about many things
Comment from Hotel Management
2 Mar 2019 by Mr Imran, Hotel Management
Can you pls let us know about the person? Or how he/she looks like? The management will take action against him/her. Thank you
4 out of 5
by a verified traveller

One of the better budget hotels in the area

Posted 17 Feb 2019 on Hotels
One of the better budget hotels in the area, with friendly service, comfortable room, and working amenities (a/c, water heater, etc.) No windows but it's better that way as the outside traffic will be noisy but the room is very quiet.
Comment from Hotel Management
28 Feb 2019 by Mostafa Imran, Hotel Management
Thanks for Your feedback. Insallah, See you again in our hotel.