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"Clean modern and spacious room, unfortunately being woken by the tram rattling past continuously from early morning to late into the night wasn’t appreciated. Also the interior door being banged shut so many times during my stay that I woke up multiple times each night. Reception staff (a man with Chinese heritage) when asked if I had closed my door properly by just closing it over and not having to scan the card to exit, looked me up and down and pulled the most unhelpful face, exclaiming simply “Yeah” so unfriendly, unprofessional and discourteous. However the man at checkout and woman at check in were friendly and polite, so maybe just one person who seems to need some refresher training on the reception desk. Overall wouldn’t stay again 2/5 at best. Better hotels available in Sheffield. "

"Whilst this once nust have been a high prestige hotel to stay at, it's decay is obvious. The wind howls through the corridors and rooms permanently as the floors are uneven and the windows are wonky, creating a permanent draft. I specifically chose this place because it stated it had a gym, but upon arrival I learned that more than 60% of it was closed because of water damage, with buckets on the floor all over, an evil stink of humidity as water was dripping from the ceiling. Ridiculous they still informed me they also charge 6£ for a day pass, despite only some weights and a bike and pool/titsy tiny sauna were accessible. Why did they not inform me? I would've cancelled my booking and stay at the Leewood, which is fab and has a functioning clean gym. I'm really annoyed and tempted to ask money back. There's no room service during the stay unless one explicitly asks for it. Flaky wifi also, making it a fail for my business trip. Total disappointment! I'll discourage anyone from staying there. "

"Tired hotel and rooms Mould in bathroom, hairs in sink, dirty carpets Expensive poor food"

"We weren't advised there was a pool, so we didn't get to use it. Staff were all lovely, especially receptionist who booked us in. But the second lift being out of order meant we had to wait for the lift when checking out. There was a chair in our room [118] that needed joints gluing and could have collapsed, and somewhere in the bathroom is leaking damp, resulting in a few harmless fruit flies and damagedbath panel and skirting. "

"Pretty hotel. We had a wonderful stay in room 121. The suite had a beautiful 4 poster and the bathroom a huge roll top bath. We visited the spa and had an excellent breakfast. Lovely stay. Will return. "