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The Dene Hotel

3.0 star property
Escape to this serene hotel retreat with beautiful gardens nearby or grab a drink at the lively bar.

Choose dates to view prices

Located near a zoo, The Dene Hotel offers an inviting atmosphere with a charming garden and comfortable terrace. Enjoy in-room WiFi, dry cleaning services, and on-site amenities like the bar and restaurant.

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 10.0 per stay.

Cots (infant beds) are available for GBP 10.0 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: GBP 10.0 per stay
  • Rollaway bed fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is The Dene Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Dene Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at The Dene Hotel?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at The Dene Hotel?

Checkout is at 11 AM.

Where is The Dene Hotel located?

Situated in Chester, this hotel is within 2 miles (3 km) of Grosvenor Park, The Rows of Chester and Eastgate Clock. Chester Town Hall Square and Chester Cathedral are also within 2 miles (3 km). Chester Station is 15 minutes by foot and Bache Station is 30 minutes.

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Reviews

Reviews

6.4

6.6

Cleanliness

8.0

Location

7.6

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 30 out of 234 reviews
Rating 8 - Good. 72 out of 234 reviews
Rating 6 - Okay. 64 out of 234 reviews
Rating 4 - Poor. 36 out of 234 reviews
Rating 2 - Terrible. 32 out of 234 reviews

Reviews

Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chester College teachers annual reunion.

In my opinion this was a low budget hotel which served the needs of my brother and myself adequately. We just needed somewhere to bed down for the night and the Dene Hotel was the ideal place due to it's location.
Stayed 1 night in Feb 2022
Verified

6/10 Okay

Dave

Disliked: Cleanliness, property conditions & facilities, room comfort

Got what you pay for

Bathroom not very clean, drainage very poor, sink was backing up from other rooms?.
Stayed 4 nights in Feb 2022
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly, welcoming, value for money

I stayed for 3 nights during February 2022. The staff were friendly and welcoming. My room was very spacious (the biggest one they have, I think). The shower was powerful and I had a comfortable night's sleep. I looked at the smaller doubles whilst I was there and would also book one of those. A very interesting building, spacious, airy and with lots of potential. Good value for money. Handy for the centre of Chester - either a 15 minute walk (average speed) or a few minutes in a taxi. The pub next door does excellent value for money food, so all in all a good location.
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Takeshi

Liked: Staff & service, amenities, property conditions & facilities
I am happy with the experience! Just that I heard snoring from next door. Maybe the walk is too thin or it was so loud???
Stayed 2 nights in Feb 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No problems

Cheap and cheerful no frills, room was clean and for the price was better than expected. Staff were very helpful and were always on call, all in all a very pleasant stay.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent service and highly recommended to anyone it's my 2nd stay definitely would book again
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Gareth

Liked: Staff & service
Hotel basic,room was cold radiator turned off.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean & Friendly

Clean and tidy room, staff were friendly
Stayed 3 nights in Dec 2021
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort

Overnight trip to Chester

Comfortable hotel close to the city centre
Stayed 1 night in Nov 2021
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant stay here.
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Staff great ,room very tired,not worth£75 in my opinion..
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Louise

Disliked: Cleanliness, property conditions & facilities

Needs a serious makeover.

The hotel itself is very run down. It has a low star rating anyway but you can pay half the price for more stars and it would be much nicer. This was convenient me for location but I could have paid less and been a little further out. Too expensive for what it was. Have no idea about facilities because I was not told of any. Rooms are still key style which is very dated and the room smelt. However staff were very friendly.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Kira M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a nice stay

One night stay, staff were helpful and friendly. Easy to check in and out. On-site free parking. The room was tidy, comfortable stay overall. Would use again.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Simon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken bath panel. Dirty shower curtain, broken window fastener, fault plug socket. Hole in carpet.
Stayed 1 night in Sep 2021
Verified

8/10 Good

MR Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, Pleasant and helpful staff, Clean and tidy room. Close to other amenities.
Stayed 3 nights in Sep 2021
Verified

6/10 Okay

Graham

Liked: Staff & service
Disliked: Property conditions & facilities
The entrance to our room had a big dip by front door
Stayed 1 night in Sep 2021
Verified

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort

If you like your home comforts don't bother

Hotel is very tired, no bar ,no breakfast, beds are to soft,pillow flat ,no choice for more pillows, dirty carpets, big air gaps around door frame, broken electrical heater in room, not enough soaps, noisy air con from next door.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely shocking, people smoking drugs outside the front of the hotel. No light in my room. Says it has a restaurant and bar but nothing there only ore packed bags for some sort of council housing.
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Robert

Disliked: Property conditions & facilities

👍👍

Was ok
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Diane

Disliked: Cleanliness

Ok

Got there with my granddaughter. Sent to the annex, where it seemed to be workmen’s quarters. Bed a bit lumpy. The staff are very nice friendly and helpful. Overall somewhere to sleep.
Stayed 3 nights in Jul 2021
Verified

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very basic and dated

The free on-site parking was nice. Other than that, it was very disappointing. Couldn't use the wifi in the room, and they wouldn't let me sit in the lobby (even though some of their staff did). One tiny trash bin in the bathroom (and not room cleaning during Covid, so the trash did pile up). Window only opened a few inches, so the room was hot and stuffy. Hotel is old. It seemed that most of the rooms were being used to house at-risk or homeless people. Nothing wrong with that, but perhaps that could be made public.
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Nice no thrills hotel. Ample parking. There is a hungry horse pub next door which was handy. £6.00-7.00 taxi into town and bus stop just outside.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Benjamin Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

I don't understand why this has bad reviews. You get what you paid for a clean room with a bed and and a bathroom it's clean and the staff are dead friendly. I would definitely stay here again 10 out of 10
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I’ve stayed in, I have no words to describe it!
Stayed 1 night in May 2021