Exterior

Reviews of Novotel Chennai Chamiers Road Hotel

4.5 out of 5
Novotel Chennai Chamiers Road Hotel
City Centre, Near Boat Club & Anna Salai, Nandanam, Chennai, Tamil Nadu

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 126 reviews" "
Rating 8 - Good. 34 out of 126 reviews" "
Rating 6 - Okay. 15 out of 126 reviews" "
Rating 4 - Poor. 8 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mehak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amit Gera on 27 Jan 2024
Dear Ms. Mehak,Thank you so much for the review. Comments such as yours motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We look forward to welcoming you again in the future.Best Regards,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

8/10 Good

Sri

Stayed 1 night in Dec 2023
Response from Amit Gera on 27 Jan 2024
Dear Ms. Sri,Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful visit and that you thoroughly enjoyed the hotel services.It was a pleasure to have you stay with us, and we look forward to welcoming you back.Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

6/10 Okay

Krishna

Travelled with family and small children
This is ideally meant for business travelers. I was travelling with family (Kids) and the bathrooms lacked locks and this was very inconvenient. The price paid, and the small rooms were somewhat disappointing considering the pictures we see for this hotel online.
Stayed 3 nights in Dec 2023
Response from Amit Gera on 27 Jan 2024
Dear Mr. Krishna,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road.It is honest feedback such as yours which allows me to review the hotel's product and service delivery.Please do not hesitate to contact me directly on h9636-gm@accor.com, should I be able to assist you in any matter with regards to food and overall experience in future.Yours sincerely,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

2/10 Terrible

Praveen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Won’t stay here again . Over rated for a 5 star hotel
Stayed 2 nights in Nov 2023
Response from Amit Gera on 27 Jan 2024
Dear Mr. Praveen,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road.It is honest feedback such as yours which allows me to review the hotel's product and service delivery.Please do not hesitate to contact me directly on h9636-gm@accor.com, should I be able to assist you in any matter with regards to food and overall experience in future.Yours sincerely,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

6/10 Okay

Dror

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Sep 2023

10/10 Excellent

Arathi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amit Gera on 27 Jan 2024
Dear Ms. Arathi,Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times.Best Regards, Amit Gera General ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Sathiyendrah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Aug 2023
Response from Amit Gera on 6 Sept 2023
Dear Sathiyendrah,Thank you for taking the time to share your feedback with us. Our prime endeavour is to offer our guests the best-in-class services and amenities, and I'm happy to know we were able to achieve that through you. It was a pleasure to serve you and we’ll be looking forward to welcoming you back for another excellent experience.Best Regards,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

6/10 Okay

purna

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from Amit Gera on 27 Jan 2024
Dear Mr. Purna,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road.It is honest feedback such as yours which allows me to review the hotel's product and service delivery.Please do not hesitate to contact me directly on h9636-gm@accor.com, should I be able to assist you in any matter with regards to food and overall experience in future.Yours sincerely,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

8/10 Good

Rajesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amit Gera on 6 Sept 2023
Dear Rajesh,Thank you for the wonderful review. In our constant strive for excellence, reviews like these keep us motivated.On behalf of the entire team, I look forward to welcoming you back in the near futureWarm Regards, Amit Gera General ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel right in the heart of the city
Stayed 1 night in Jun 2023
Response from Amit Gera on 16 Jul 2023
Dear Raj,It is overwhelming to receive a five star rating with respect to your stay with us. Your satisfaction really serves as a great motivation for all of us.It was indeed a pleasure for us to be at your service, and we look forward to welcoming you back very soon again.Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Ruckmani

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2023
Response from Amit Gera on 16 Jul 2023
Dear Ruckmani,Thank you for your feedback; everything we do is geared toward providing you with an exceptional stay experience, and your ratings are extremely valuable.We hope to have the pleasure of welcoming you back many more times. Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

4/10 Poor

Rajesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was not welcoming and pleasing at reception.
Stayed 2 nights in May 2023
Response from Supreet Roy on 30 May 2023
Dear Rajesh,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Jagadish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded all my expectations! Highly recommend this property.
Stayed 2 nights in Mar 2023
Response from Supreet Roy on 27 Mar 2023
Dear Mr.JagadishThank you for taking time to share your review for your recent srtay with us.I am delighted to note that you had a memorable stay with us and our services exceeded your expectations. Your positive comments about the hotel are deeply appreciated.We look forward to the pleasure of welcoming you back soon at Novotel Chennai Chamiers road.Best Regards,Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road.

6/10 Okay

Riki

Average rooms and not a great vibe
Stayed 2 nights in Mar 2023
Response from Supreet Roy on 27 Mar 2023
Dear Riki,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating of their services, and now we are able to look after you with the passion we are known for. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again.Best RegardsSupreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 Excellent

KETAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained hotel Excellent food & service
Stayed 1 night in Feb 2023
Response from Supreet Roy on 3 Mar 2023
Dear Ketan,Thank you so much for taking the time to review the hotel following your recent visit. I am thrilled that you had an amazing experience with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.It was a pleasure to serve you and we’ll be looking forward to welcoming you back for another excellent experience.Warm Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Lai Yuin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for business and leisure travellers. Room was comfortable with essential amenities and cosy. The breakfast spread was sufficient and quality was great! On the whole, a high value for money experience!
Stayed 1 night in Feb 2023
Response from Supreet Roy on 18 Feb 2023
Dear Lai,I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of service to our guests.Thank you once again and I look forward to welcoming you back in the near future.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

6/10 Okay

rajendra

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I liked the ambiance, rooms are good and clean The front desk staff need training and they lack service mindedness. TV in the room never worked for me. Lobby has full of mosquitoes. Breakfast was excellent. Great food
Stayed 1 night in Feb 2023
Response from Supreet Roy on 18 Feb 2023
Dear Rajendra,Thank you for choosing to stay with us and providing your constructive feedback. Your experience at the Novotel Chennai Chamiers Road is very important to us, and we appreciate your constructive feedback and remarks about the hotel's touch points. This throws light on the areas that need specific attention. I have shared your feedback with concerned individuals and our senior leadership team, ensuring reinforcement of corrective actions, process revisions, and measures that help us elevate our quality of service. Once again, thank you for your valuable feedback, and we hope to serve you again whenever your travels bring you back to Chennai. Best Regards, Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Dilip Chowdary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Supreet Roy on 27 Mar 2023
Dear Dilip,It is overwhelming to receive a five star rating with respect to your stay with us. Your satisfaction really serves as a great motivation for all of us.It was indeed a pleasure for us to be at your service, and we look forward to welcoming you back very soon again.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

8/10 Good

Prasanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with family - outstanding service
Outstanding service, great food and location. The room is slightly cramped due to the design of the bathroom which is pretty inconvenient, especially for a family of 4. I remember the names of a lot of great folks who served us in the restaurant but it would be unfair to not name them all. The service, in general was amazing.
Stayed 4 nights in Dec 2022
Response from Supreet Roy on 6 Jan 2023
Dear Prasanna,Thank you for choosing to stay at Novotel Chennai Chamiers Road and providing your constructive feedback.We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We look forward to welcoming you back in the very near future and in the meantime, if I may be of any further assistance, please do not hesitate to contact me.Best Regards, Supreet RoyGeneral ManagerChamiers Road Novotel Chennai

10/10 Excellent

Baskar, NY

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent service,very clean and great breakfast.
Response from Supreet Roy on 31 Dec 2022
Dear Baskar,I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of service to our guests.Thank you once again and I look forward to welcoming you back in the near future.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Vinod

Stayed 1 night in Dec 2022
Response from Supreet Roy on 31 Dec 2022
Dear Vinod,At the outset, kindly accept our sincere gratitude for your patronage. We appreciate your kind gesture of taking out the time to review our services on this platform. I look forward to welcoming you again at Novotel Chennai Chamiers Road to experience bespoke services and unmatched hospitality.Best Regards, Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

2/10 Terrible

Ravi

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor Wi-Fi . Tv did not work. Room was not cleaned on tim
Stayed 4 nights in Nov 2022
Response from Supreet Roy on 19 Dec 2022
Dear Ravi,It is with sincere regret that I note that you were not fully satisfied with all aspects of your visit. I apologise for the inconvenience caused to you. We regret to inform you that we were unable to locate your reservation at the hotel. We have duly noted your feedback on services. However, we request you to please share the details as I would love to understand more about your observations on the services provided. Do write to us and I will personally make sure you experience the best possible during your next stay with us. Please do not hesitate to contact me during your next visit.Warm Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 Excellent

Vishnurajh

Stayed 9 nights in Sep 2022
Response from Supreet Roy on 6 Jan 2023
Dear Vishnurajh,Thank you so much for the review. Comments such as yours motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We look forward to welcoming you again in the future.Best Regards,Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 Excellent

VEERA VENKATA SATHYA SAI KRISHNA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and nice food!
Stayed 3 nights in Sep 2022
Response from Supreet Roy on 26 Sept 2022
Dear Veera,Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

4/10 Poor

Lakshman

Disliked: Staff & service, amenities, property conditions & facilities
In general poor service
Stayed 4 nights in Sep 2022
Response from Supreet Roy on 26 Sept 2022
Dear Lakshman,Thank you for taking the time to tell us about your experience at Novotel Chennai Chamiers Road. We would like to apologize as you were not fully satisfied with all aspects of your stay. Your feedback has been duly noted and assure to improvise on our services to enhance the overall stay experience. We do hope you give us the opportunity to serve you better. Best Regards,Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 Excellent

satheesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay
Stayed 3 nights in Aug 2022
Response from Supreet Roy on 29 Aug 2022
Dear Satheesh,I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of service to our guests.Thank you once again and I look forward to welcoming you back in the near future.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Aug 2022
Response from Supreet Roy on 29 Aug 2022
Dear Guest,Thank you very much for choosing us as your preferred hotel and taking the time to share your experience rating. We make every effort to make your experience a truly inspired one and we shall strive harder to achieve a 10/10 rating on your next visit. We strive to provide our guests with excellent care and we take your rating to as good wishes. As always, we appreciate your confidence and trust in us. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again.Warm Regards, Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

6/10 Okay

Ravichandra

Business traveller
Rude behaviour from front office
Not very friendly front office staff
Stayed 2 nights in Jul 2022
Response from Supreet Roy on 6 Aug 2022
Dear Ravichandra, Thank you for taking the time to tell us about your experience at Novotel Chennai Chamiers Road. We would like to apologize as we failed to live up to your expectations. Your feedback on the experience at the front office has been noted, and please be rest assured, constructive feedback will be taken to the respective departments and will be addressed. I will make sure that necessary actions are taken to ensure a flawless experience for all our guests, through training & learning. I hope you will consider giving us another opportunity to be of service and we look forward to welcoming you back to Novotel Chennai Chamiers Road. Warm Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 Good

Barbara, Batavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable rooms excellent food at the food exchange restaurant. Very relaxing we highly recommend it!
Stayed 2 nights in Jul 2022
Response from Supreet Roy on 21 Jul 2022
Dear Barbara, Thank you very much for taking the time to review our hotel on this platform. I am pleased to read your review and am glad to note your appreciation of the hospitality and services extended by our team at Novotel Chennai Chamiers Road. It was a great pleasure to have you here and it would be a privilege to welcome you back again soon Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very hospitable and polite. The food was delicious.
Stayed 5 nights in Jun 2022
Response from Supreet Roy on 21 Jul 2022
Dear Christopher, To begin, we would like to express our heartfelt appreciation for taking the time to express such uplifting words of appreciation and encouragement for Novotel Chennai Chamiers Road. We thank you once again for your recommendation and look forward to the pleasure of your continued visits. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

Nallan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Perfect
Stayed 8 nights in Jun 2022
Response from Supreet Roy on 21 Jul 2022
Dear Nallan, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful visit and that you thoroughly enjoyed the hotel services. It was a pleasure to have you stay with us, and we look forward to welcoming you back. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

Baskaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service very happy staff
Stayed 3 nights in Jun 2022
Response from Supreet Roy on 27 Jun 2022
Dear Baskaran, Thank you so much for the review. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We look forward to welcoming you again in the future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 Good

Renaud

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location (5 min walk to a metro station), in a neighborhood with a few nice cafes.
Stayed 4 nights in Jun 2022
Response from Supreet Roy on 27 Jun 2022
Dear Renaud, Thank you very much for your positive review of our property, your comments go a long way to provide our staff with confidence and support, and we appreciate that. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

4/10 Poor

Ramkumar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I'm at the hotel at 5pm and the room is not ready yet. The person at the front desk make me wait for 15 mins saying the room is not ready. He didn't apologize for keeping the guest waiting. Unpleasant. No more to this hotel.
Stayed 1 night in Jun 2022
Response from Supreet Roy on 14 Jun 2022
Dear Ramkumar, Thank you for taking the time to tell us about your experience at Novotel Chennai Chamiers Road. We would like to apologize as you were not fully satisfied with all aspects of your stay. Your feedback in regards to check-in experience has been duly noted and assure to improvise on our services to enhance the overall stay experience. Conscious that our explanations won’t erase the unsatisfying experience you have been through, we hope you will give us a chance to regain your confidence. I will personally make sure that you experience our hospitality which we are known for during your next stay with us. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

4/10 Poor

Chelvakumari

Stayed 4 nights in Jun 2022
Response from Supreet Roy on 9 Jun 2022
Dear Chelvakumari, Thank you very much for choosing us as your preferred hotel and taking the time to share your experience rating. We make every effort to make your experience a truly inspired one and we shall strive harder to achieve a 5/5* rating on your next visit. We strive to provide our guests with excellent care and we take your rating to as good wishes. As always, we appreciate your confidence and trust in us. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again. Warm Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

RAGUNATHAN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff polite, courteous and professional.Buffet breakfast was excellent and location of the hotel is good. Room facilities and cleanliness in bathroom is not up to the standard of 4 star/5star hotel. Water stagnating in the shower recess, floor not cleaned and mould in sink.No hand towels or bath maths provided in the initial first week of our stay . In short room facilities are of two star.
Stayed 15 nights in May 2022
Response from Supreet Roy on 14 Jun 2022
Dear Raghunathan, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We continuously strive to deliver the high standards of our services and we apologize if we were unable to meet your expectations. At Novotel Chennai Chamiers Road, your experience is of paramount importance to us & we appreciate your constructive feedback and remarks shared against the touch-points at the hotel. This throws light on the area's that need specific attention. Your feedback has been shared with concerned individuals and our senior leadership team, ensuring reinforcement of corrective actions, process revision and measures, helping us elevate our quality of services. Also I am delighted to know that in spite of the hindrances, you have still taken out your time to appreciate the staff and I have passed your kind words to the team. They are highly elated to hear the same. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chennai. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Supreet Roy on 9 Jun 2022
Dear Guest, Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your ratings is extremely valuable. We hope to have the pleasure of welcoming you back many more times. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

Hrishikesh Sudhir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Mar 2022
Response from Supreet Roy on 29 Mar 2022
Dear Hrishikesh, Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

6/10 Okay

anusha

Travelled with family and small children
Liked: Staff & service
Not bad
Stayed 1 night in Mar 2022
Response from Supreet Roy on 29 Mar 2022
Dear Anusha, Thank you very much for choosing us as your preferred hotel and taking the time to share your experience. We make every effort to make your experience a truly inspired one and we shall strive harder to achieve a 5/5* rating on your next visit. We strive to provide our guests with excellent care and we take your rating to as good wishes. As always, we appreciate your confidence and trust in us. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

g v

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and quite place
Stayed 2 nights in Jan 2022
Response from Supreet Roy on 31 Jan 2022
Dear GV, Thank you for the wonderful review. In our constant strive for excellence, reviews like these keep us motivated. On behalf of the entire team, I look forward to welcoming you back in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

Vamsinadha Reddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Supreet Roy on 31 Jan 2022
Dear Vamsinadha, Thank you for taking the time to write a review about your experience at the Novotel Chennai Chamiers Road. It is a pleasure to read that you enjoyed your visit in our hotel. On behalf of the entire team, I look forward to welcoming you back in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 Good

Vamsinadha Reddy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Supreet Roy on 31 Jan 2022
Dear Vamsinadha, I am very grateful for your ratings about the services and facilities of our hotel. We look forward to welcoming you again in the future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

4/10 Poor

Anand

Travelled with family
Disliked: Amenities, property conditions & facilities
First up there was a early checkin charge which I was surprised and they do not want to waive it off but can even charge as low as INR 500 from you. The furniture (couch) was broken and you can use only one half to sit. the other half would just sink in the moment you sat. This should have been corrected without anyone pointing The coffee machine and Kettle are located very close to one another. you cannot operate one without knocking off few mugs or glasses. The appliances have 2-pin plugs which teh socket is a 3-pin one. you need to use a pen/pencil and wrestle to connect the appliance. The lighting in the room is inadequate. Finally the in-room dining is below average. teh food is not fresh, and tasteless. The tariff does not justify the quality and quantity of the food. The resaurant is better.
Stayed 1 night in Oct 2021

8/10 Good

aashish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Aditya

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Below Average Stay
The hotel rooms are very averagely maintained. The bathroom cubicle wasn't closing leading water to be all over the bathroom. It's a relatively new hotel but the maintainenece is terrible. It looks like a 20 year old hotel. Breakfast at the hotel is ok. Most of the front office staff are clueless .
Stayed 3 nights in Sep 2021
Response from Supreet Roy on 24 Sept 2021
Dear Mr.Aditya, Thank you for taking the time to fill in our guest comment form. We do appreciate the feedback and understand that it is made constructively. These comments are tracked, included in our trend surveys and referred to when we are making improvements. Your willingness to share your recent experience is genuine appreciated. Please be assured that the issues you have raised been addressed, and appropriate action has been taken. I hope these issues did not detract too much from your stay. Your feedback seemed to indicate that you had otherwise enjoyed your time at Novotel Chennai Chamiers Road. Thank you for your kind comments and I will see to it that they are shared with the team. Hope you had a safe return home and that we may welcome you again to Novotel Chennai Chamiers Road one day soon. Sincerely, Supreet Roy, General Manager Novotel Chennai Chamiers Road.

8/10 Good

V SIVA SUBBA RAO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Its comfortable for our stay.The only issue was the Replenishing of the towels & amenities . Hostel is in the city . Room is little bit congested for a twin bed option
Stayed 2 nights in Sep 2021
Response from Supreet Roy on 22 Sept 2021
Dear Mr.Rao, Thank you for taking the time to fill in our guest comment form. We do appreciate the feedback and understand that it is made constructively. These comments are tracked, included in our trend surveys and referred to when we are making improvements. Your willingness to share your recent experience is genuine appreciated. Please be assured that the issues you have raised been addressed, and appropriate action has been taken. I hope these issues did not detract too much from your stay. Your feedback seemed to indicate that you had otherwise enjoyed your time at Novotel Chennai Chamiers Road. Thank you for your kind comments and I will see to it that they are shared with the team. Hope you had a safe return home and that we may welcome you again to Novotel Chennai Chamiers Road one day soon. Sincerely, Supreet Roy, General Manager, Novotel Chennai Chamiers Road.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay! Gayathri was great!
Stayed 2 nights in Aug 2021
Response from Supreet Roy on 2 Sept 2021
Dear Mr.Thomas, Thank you for taking the time to complete our guest review. We are pleased that you enjoyed your time with us and I will ensure that your feedback is passed onto Gayathri. It is good to know that the staff members and their additional small touches to the service are being appreciated. Rest assured that we will continue this kind of service, as complete satisfaction is our goal at Novotel Chennai Chamiers Road. We are very enthusiastic to improve Novotel Chennai Chamiers road’s guest service, add extra touches for our guests and recognize deserving team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Supreet Roy on 3 Aug 2021
Dear Guest, Thank you for taking the time to complete our guest review. We are pleased that you enjoyed your time with us and I will ensure that your feedback is passed onto the team. Rest assured that we will continue this kind of service, as complete satisfaction is our goal at Novotel Chennai Chamiers Road. We are very enthusiastic to improve Novotel Chennai Chamiers road’s guest service, add extra touches for our guests and recognize deserving team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 Excellent

Ramakrishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2021
Response from Supreet Roy on 31 Jul 2021
Dear Guest, Thank you for taking the time to complete our guest review. We are pleased that you enjoyed your time with us and I will ensure that your feedback is passed onto the team. Rest assured that we will continue this kind of service, as complete satisfaction is our goal at Novotel Chennai Chamiers Road. We are very enthusiastic to improve Novotel Chennai Chamiers road’s guest service, add extra touches for our guests and recognize deserving team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supreet Roy General Manager