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Doubletree by Hilton Cheltenham

Photo gallery for Doubletree by Hilton Cheltenham

Primary image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Overview of Doubletree by Hilton Cheltenham

Doubletree by Hilton Cheltenham

4.0 star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant
Map
Cirencester Road, Charlton Kings, Cheltenham, England, GL53 8EA

Explore the area

  • AirportGloucester (GLO-Gloucestershire)17 min drive
  • Popular LocationGloucester Docks24 min drive
  • Popular LocationGloucester Cathedral26 min drive
  • Popular LocationSudeley Castle28 min drive

Choose dates to view prices

About this area

Cheltenham

Located in Cheltenham, Doubletree by Hilton Cheltenham is next to a golf course and near a train station. Naunton Downs Golf Club and Cirencester Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Gloucester Docks and Gloucester Quays. Cerney House Gardens and Croft Farm Water Park are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.

What's nearby

  • Cheltenham General Hospital - 7 min drive
  • University of Gloucestershire - 10 min drive
  • Gloucester Docks - 24 min drive
  • Gloucester Cathedral - 26 min drive
  • Sudeley Castle - 28 min drive

Getting around

  • Cheltenham Spa Station - 12 min drive
  • Bristol International Airport (BRS) - 60 min drive

About this property

Doubletree by Hilton Cheltenham

4-star hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Doubletree by Hilton Cheltenham offers 148 accommodations with laptop-compatible safes and a safe. This Cheltenham hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, BEAUTY AT CHELTENHAM. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

Languages spoken

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee weekdays 6:30 AM–10 AM: GBP 13.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Lake 52
  • Lilleybrook Bar

Things to do

  • 18 holes of golf
  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 30
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15, per pet, per night, plus a deposit of GBP 15.00 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 75 lbs/34 kg
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! One child 17 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 13.95 per person (approximately)
  • Pet deposit: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham Hotel
Doubletree by Hilton Cheltenham Cheltenham
Doubletree by Hilton Cheltenham Hotel Cheltenham

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 317 out of 968 reviews
5 - Excellent 33%
Rating 4 - Good. 372 out of 968 reviews
4 - Good 38%
Rating 3 - Okay. 173 out of 968 reviews
3 - Okay 18%
Rating 2 - Poor. 78 out of 968 reviews
2 - Poor 8%
Rating 1 - Terrible. 28 out of 968 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.6/5

Eco-friendliness

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was fine, staff generally very helpful, breakfast well presented and excellent range of alternatives.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family
Average hotel
Stayed 3 nights in Jun 2022

2/5 Poor

Travelled with partner
Disliked: Amenities, property conditions & facilities
Mediocre.. not worth the money. Could do with a lick of paint and a decent refurb.. quite tatty. Service was good though. Reception checkout only had one poor girl with a massive queue.
Stayed 1 night in May 2022

3/5 Okay

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Having stayed in Doubletree hotels before we thought it would be higher quality than other lower-priced options. Plus we wanted a hotel with a pool. The pool was great, good changing facilities. Breakfast was excellent, lots of choice, friendly staff. Bedroom was comfortable and well equipped. There was a little noise from the corridor and from adjoining rooms and from a terrace outside, very quiet overnight though so we slept well. Very small shower room but workable. The biggest disappointment was the cleanliness. The room wasn’t that clean, dust in areas, wardrobe drawers had debris in them, hairs on the bedding. The curtains, food menu, phone notepad had weird brown smudges on them (chocolate/makeup?). Two days in a row at breakfast we were served tea in dirty teacups - fortunately there are spare mugs etc at the buffet so we just remade them ourselves. The rooms are tired and need a general renovation. We tried to phone reception a couple of times, gave up the first time, it took minutes for them to answer the second. Perhaps a little understaffed? An okay stay overall but not sure it was the best value for money.
Stayed 2 nights in May 2022

3/5 Okay

Travelled with family
Disliked: Property conditions & facilities
It was what was expected, however the toilet flush didn’t work properly and I had to fix it after every flush
Stayed 2 nights in Apr 2022

2/5 Poor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
A very tired property in need of smartening up. Very noisy at night with drunken guests running up and down corridors banging on doors. Cobwebs on windows and paint flaking on walls. Dirty marks on walls and surfaces. Some staff were friendly and helpful others not. This appears to be more of a budget type hotel at top prices and not what I have come to expect from Hilton hotels. Our room was small with so much furniture you couldnt walk around the bed. No were to plug in kettle except on the floor by the bed under a table. Gym was well equipped which was a good surprise. Pool in need of work with broken tiles etc. Very disappointed on the whole and wont be making a return visit.
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, large bed, friendly staff , good food Swimming pool & Spa facilities , what's not to like
Stayed 5 nights in Apr 2022

3/5 Okay

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Comfortable bed, but the room could have been cleaner. Wifi was shocking which was a bit of a deal breaker for work travel - no mobile service in the half underground rooms either. Staff weren't great either - one man at the bar filled my water bottle up with warm water which wasn't a nice surprise an hour into my 250 mile journey. I wouldn't stay again.
Stayed 1 night in Mar 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Staff were friendly and we loved the pool
Stayed 5 nights in Mar 2022

2/5 Poor

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Unbearably hot and no way to turn heating off in the room. Sunday morning breakfast - no clean tables, queues of people waiting to be seated with hardly any food left or signs of being replenished.
Stayed 2 nights in Mar 2022