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Citrus Hotel Cheltenham by Compass Hospitality

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In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
View from room

Overview of Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Breakfast available
  • Business services
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Wellington Street, Cheltenham, England, GL50 1XZ

Explore the area

  • Popular LocationCheltenham Town Hall4 min walk
  • Popular LocationHolst Birthplace Museum12 min walk
  • Popular LocationUniversity of Gloucestershire5 min drive
  • AirportGloucester (GLO-Gloucestershire)22 min drive

Choose dates to view prices

About this area

Cheltenham

Located in Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality is in the city centre and near a train station. Everyman Theatre and Cheltenham Art Gallery and Museum are cultural highlights, and some of the area's notable landmarks include Cheltenham Town Hall and Tewkesbury Abbey. Looking to enjoy an event or a match while in town? See what's going on at Cheltenham Racecourse. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Visit our Cheltenham travel guideOpens in a new window
Map

What's nearby

  • Cheltenham Town Hall - 4 min walk
  • Imperial Gardens - 6 min walk
  • Everyman Theatre - 7 min walk
  • Holst Birthplace Museum - 12 min walk
  • University of Gloucestershire - 5 min drive

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 60 min drive

About this property

Citrus Hotel Cheltenham by Compass Hospitality

3-star hotel near Cheltenham Town Hall
This hotel features a bar/lounge, a snack bar/deli and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, dry cleaning and laundry facilities.
Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in January 2018.

Languages

English, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 8 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • Free off-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 3-5 for adults and GBP 3-5 for children
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated guest rooms – January 2018

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

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Hotel
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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between GBP 3 and GBP 5 for adults, and GBP 3 and GBP 5 for children (approximately)
  • Self-parking fee: GBP 8 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 168 out of 584 reviews
5 - Excellent 29%
Rating 4 - Good. 242 out of 584 reviews
4 - Good 41%
Rating 3 - Okay. 105 out of 584 reviews
3 - Okay 18%
Rating 2 - Poor. 45 out of 584 reviews
2 - Poor 8%
Rating 1 - Terrible. 24 out of 584 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

3.7/5

Property conditions & facilities

3.6/5

Eco-friendliness
Write a review

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I’ve ever stayed at. Bed was probably 30 years old with springs poking everywhere. Water leak on floor I was staying that left carpet wet and smelled like mildew. Toilet didn’t flush properly. No a/c. (So put all 3 of those together and imagine the smell). Plus surrounding area was very loud; needed to leave windows open due to smell so just had to deal w/ the noise outside. Just awful.
Stayed 3 nights in Aug 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities
Always a great hotel, a nice good size room and friendly staff who work in the hotel. It’s a good central location for the area.
Stayed 2 nights in Jul 2022

3/5 Okay

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Overall fine. Room was tired, tatty, but clean. Had a cupboard for a fridge, but fridge had been removed. That was a real shame during the hot weather.
Stayed 2 nights in Jul 2022

3/5 Okay

Travelled with partner
Liked: Staff & service, amenities
Property in a good location. Room as was basic but ok. Windows are single glazed and you can hear street noise which wasn't too loud. During our stay we didn't have any toiletries (soap, shower gel) in the room which is not heard of. If the hotel had run out of stock then when should have been made aware of this. Hotel needs an upgrade and kept clean
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and service
Stayed 1 night in May 2022