Search Hotels Near Chapel Hills Mall, Colorado Springs

"Confusing because someone just seated you and didn’t explain the options for Breskfast or the buffet and expensive about the Breakfast that was available"

"There was a smell in the room that was attempted to be covered up by another smell. We opened a window, but there was no screen. We were in the 3rd floor. After a couple of hours in the room the fresh air made the smell less strong! We were in room 306. The water in the sink wouldn’t turn off. It had a continual stream of hot water! The stopper in the sink didn’t have a lever to move it up or down so we had to take the stopper off to drain water. The toilet paper holder was missing one side, so the toilet paper was just placed on the tank! We went to make a call to the front desk to report these things, but the phone was completely dead! My husband sat in the swivel chair to put on his shoes and the seat had a jelly like something on it and he got his pants dirty. The bath towels are small and thin. The staff was very kind upon checking in. I was using a walker and when I walked in the lady at the front desk walked me to my room. I needed to fill my water bottle before we left and a gentleman who was cleaning the dining area offered to fill it for me! At checkout, we calmly explained the issues to a woman at the counter. She assured us that she would look into our complaints. We’ve stayed at other Baymont hotels in NM and Arizona and those were of much higher quality. "

"Room: spacious, bed was incredibly comfortable. Staff: courteous, attentive Breakfast: very limited but filling. Parking: limited, but camera monitored. "

"Nice place"

"Everything that caused a two star review: stains everywhere, ripped shower curtain, dirty playpen, broken sink handle, inaccurate description of Mountain View and baby “crib” which was a dirty pack and play. On Expedia it says “Mountain View room” and the pic is cropped above the now current hotel in front of it. The baby crib described was a pack and play. The one first given was so dirty and then was given a different one which was cleaner but still stained. The shower curtain was torn all across the top and they brought a new one to our door but didn’t install it. So I guess that was meaning I was supposed to do it? The sink handle also broke off when turning it on. The floor wasn’t vacuumed well at all while we were staying there. The couch chair, the office chair, the floor, the curtain, all had stains on them. No idea how this hotel had four stars it does not deserve it."

"Breakfast was okay, had an issue for a couple of days with the air conditioning. Hotel is a litte out dated. The staff were wonderful "

"Room was spotless. Staff super friendly. AC unit loud"

"This was the dirtiest hotel I have ever stayed at. Our first room had ants in the bathroom. They moved us and floors clearly hadn’t been vacuumed in that room either. We called the front desk and they said they would put a note in for housekeeping in the morning. Housekeeping then cleaned the bathroom, made one of 2 beds. Did not vacuum again (same stuff on the floor as when we walked in) and when we walked past the gym while the housekeepers were out cleaning the one was just standing inside texting. The one guy at the front desk was the only helpful one and kept apologizing and helping us the best he could. However the housekeeping needs to be fixed! Also the pool was green and freezing cold. Also there is a train track behind this hotel. I was woken by the train horn. The parking is also very tight for larger vehicles. "

"Clean room, amenities in the room for the price great! Convenient location. Great breakfast and all day coffee!"