- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a terrible experience at this apartment. I strongly recommend no one to choose this apartment. In the morning of 30th July, I booked this apartment. Then I took a taxi and asked the driver to go this place. When we followed the gps and arrived, there was only one single slim building there, nothing else. And there is no any signs or logos to indicate the apartment. So the taxi driver took me around again, and he couldn’t find the hotel either. And then we stopped at this slim building and knocked the door, we entered and talked to the people inside, and one of them had any idea of this apartment. We could did nothing but called the hotel again and again. But the phone was never be picked up. Imagine this scenario: you arrived in a new city and couldn’t find the hotel you booked, and you called the hotel but nobody answered. What would you feel? Only helpless and desperate. Then, I had to use my mobile phone to book another hotel. Then when I checked in at Novotel hotel, this apartment called me back( that’s almost one hour later), but I was not interested anymore. I have travelled to more than 30 countries in the past 10 years. So if it is so difficult for me to find this apartment, then other common tourists might experience the same or even worst. BTW: I requested a refund and the apartment denied with no reason or any explanations. I suggest NEVER choose this apartment.