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"Spacious suites, terrific location, friendly staff"

"Everything was good"

"Great spacious room. Staff were friendly and very helpful every time."

"We were visiting on personal family business. The check in staff were very helpful and accommodating. My room was comfortable and clean. After working all day, my room was relaxing to come back to."

"Because of a complete shutdown of the Reno-Tahoe airport on February 24th, 2026 SWA flight from San Diego was canceled along with all other airlines. SWA was not able to rebook flights until the next night at 7:30pm. Hotels.com wanted to charge for a late cancellation fee on 2/24/26 due to failure to cancel at least 48 hours and the Holiday Inn Express in Lake Tahoe would not waive the charge. These statements comply with all criteria that hotels.com sets forth prior to publication of customer reviews."

"I recently stayed in the Plaza building, and had an awesome time. The condo itself was in great condition and clean. The convenience of being one quick shuttle ride away from Stagecoach was the best. One minor thing was that the single bedroom smelled a bit like smoke, which was odd because the rest of the apartment didn’t. We stayed during winter so there was no need for AC, which was great. We didn’t take advantage of all of the other amenities because we didn’t have time. But we would def return! Also, all of the staff we encountered were polite—including guys who ran the shuttle, they were the best. "

"Love the renovated rooms! Hubby and I are definitely coming back soon :D"

"Prevented from getting to hotel due Reno NWS Travel Advisory Weather Warning. The hotel refused to refund me."

"Great proximity (across the street, you can walk in your ski boots) to many cool restaurants and the gondola lift and just up the road is the tram to Heavenly's Gunbarrel Run."