Dear GeraintThank you so much for your lovely words of inspiration. I am extremely thankful that you took the time to post about your experience on this platform. I am also ecstatic on behalf of the Team to achieve a 5 out of 5. We appreciate you

It sounds like you had a fantastic two weeks at the Rockefeller Hotel, and I'm delighted to hear that it was a great choice for your solo vacation. Your experience highlights the safety of the area, debunking the negative publicity often associated with the city. It's wonderful to know that you felt secure both during the day and in the evenings while exploring.I'm thrilled that you found the hotel and its facilities to be excellent, and I'm especially glad to hear that our friendly staff went above and beyond to assist you during your stay. However, I'm sorry to hear that the restaurant didn't meet your expectations. Your feedback regarding the dining experience is valuable, and we'll certainly take it into consideration as we strive to improve.Using Uber for getting around sounds like a convenient choice, and I'm glad it provided a hassle-free transportation option for you. The Hotel do offer Bathrobes on request, but I will ensure that is more visibly noted as this might deter a future guests.Thank you for choosing the Rockefeller Hotel for your stay, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

Dear debThank you for the perfect score, although you experienced parking problems at the property. Our parking is unfortunately limited and it is on a first come first serve basis, however our Team is ready to offer alternatives. Looking forward to welcoming you back.Tania

Dear TimothyI appreciate the lovely score received. The Hotel is located on the edge of a CBD and it might not seem safe, however I can assure you that the community protection services are based all over and we do o recommend guests to walk around unattended. I believe this is not unique to Cape Town, but globally a problem. Your suggestion on Free Breakfast is noted, but alas, not viable. I do hope that the memories and experience at the Hotel as well as the location to be transported to most of the Tourism areas will be the driving force behind your consideration to return.Looking forward to welcoming you back.Tania

Dear TinotendaWe're thrilled to hear that you found our staff to be very friendly! Providing excellent service and creating a warm atmosphere for our guests is always our top priority. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon!Tania

Dear SamaThank you for sharing your thoughts on your recent stay with us. We're glad to hear that you found our hotel nice and safe, and that you found our gym to be decent. Your feedback about the room size and lighting is valuable to us, and we'll certainly take it into consideration as we strive to improve our accommodations.We appreciate your advice regarding walking at night and navigating to the waterfront during the day. Safety is paramount, and we want all our guests to feel comfortable exploring the area. We're pleased to hear that Uber provided a convenient transportation option for you.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Safe travels!Tania

Dear KiranThank you for the wonderful 5/5 rating. We are so delighted to hear that you enjoyed your stay with us. We hope we can delight you on a future stay again.Warmest regardsTania

Dear Thabiso,Thank your review.I hope you had a wonderful stay with us at The Rockefeller Hotel.Please let me know if there are any improvements we can make to ensure your next stay is even better. Kind regards,

Dear RuanI hope this message finds you well. We would like to express our sincere gratitude for choosing to stay at our hotel and for taking the time to provide us with your valuable feedback.We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconveniences you faced during your stay. We have carefully noted your comments regarding the delayed room cleaning, cleanliness of the gym, and the lapse in service during breakfast. Please rest assured that we take your feedback seriously, and we will be conducting an internal review to address these issues promptly.We understand the importance of a seamless check-in process, and we apologize for any confusion or lack of assistance you experienced with our doorman. We will be reinforcing our training to ensure a warm welcome and clear guidance are provided to our guests.Your comments about the coffee service are also duly noted. We appreciate your feedback as it helps us identify areas for improvement. It is never our intention to cause any frustration, and we apologize for any misunderstanding regarding the coffee charges.Please be assured that your concerns will be shared with our team, and appropriate measures will be taken to enhance the overall guest experience. We are committed to learning from this and making the necessary improvements.Thank you once again for your feedback and for choosing The Rockefeller hotel. We appreciate your patronage and look forward to the possibility of welcoming you back in the future.Kind Regards Rock Team

Dear Robert & Suzzane,We are delighted to hear that you enjoyed the culinary offerings at the Rockefeller Hotel. Looking forward to welcoming you back for another exceptional dining experience.Kind regards,

Dear Jennifer,We sincerely appreciate your feedback regarding your experience at the Rockefeller Hotel. Providing a welcoming and comfortable environment for our guests is our priority.We hope to have the pleasure of hosting you again in the future.Kind regards,

Dear Amroshan,Thank you for the lovely review.Looking forward to welcoming you back to The Rockefeller Hotel.Kind regards,

Dear Abigail It sounds like you had a positive experience with the staff and amenities at the hotel. Recommending it to others is a great way to share your satisfaction. We glad you enjoyed your stay.Kind regardsRock Team

Dear JaciraI'm glad to hear that you had a positive experience at the hotel and found it to be cosy. A comfortable and inviting atmosphere can make a significant difference in the overall enjoyment of your stay.Kind RegardsRock Team

Dear NonkululekoI'm sorry to hear about your negative experience with the reception staff at the hotel. It's unfortunate when the first and last impressions of a stay are impacted by unfriendly or unprofessional behaviour. Your feedback is valuable, and it's understandable that such interactions can greatly influence your overall perception of the hotel.Kind Regards Rock team

Dear DurrellThank you for sharing your review about your recent stay at our hotel. We're delighted to hear that you and your wife had a great time and enjoyed your experience with us.At our hotel, we strive to provide a memorable and enjoyable stay for all our guests, and we're thrilled that we were able to meet your expectations. It's wonderful to know that you found our hotel to be nice and that you and your wife had a pleasant time during your visit.We value your feedback and appreciate your kind words. It's our aim to ensure that every aspect of your stay is exceptional, from the service provided to the overall atmosphere. We're glad we succeeded in creating a positive experience for you and your wife.Thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you both back again in the future. Kind Regards,Duty Manager

Dear Susan,Thank you for sharing your review of your recent stay at The Rockefeller. We're delighted to hear that you had a fantastic experience with us and received great service throughout your stay.We're glad to know that you were well looked after by our dedicated team. Providing exceptional service is one of our top priorities, and we're thrilled that we met your expectations in this regard.We apologize for any inconvenience you experienced with the shower door. Your feedback is important to us, and we'll make sure to address this issue promptly. However, we're pleased to hear that once you were able to enjoy the shower, it was a divine experience.We're glad that your room provided you with all the necessary amenities and that it was comfortable, clean, and quiet. We understand the importance of a restful stay, and we're pleased that we could provide you with a comfortable environment.Thank you for choosing The Rockefeller as your accommodation of choice, and we hope to have the pleasure of welcoming you back for another wonderful stay. Kind Regards,Duty Manager

Dear Christine,Thank you for sharing your wonderful review of your recent stay at our hotel. We're thrilled to hear that you had a top-notch experience and enjoyed our fabulous service and beautiful gym facilities.At our hotel, we strive to provide an exceptional level of service to our guests, and we're delighted to know that we met your expectations. It's great to hear that you found our service to be top-notch, as our dedicated team works hard to ensure that every guest receives personalized attention and a memorable stay.We're also glad that you enjoyed our well-equipped gym. We understand the importance of maintaining your fitness routine while traveling, and we're pleased that our gym facilities met your needs. We aim to provide a space where guests can exercise comfortably and make the most of their stay with us.Thank you for your kind words about our hotel, service, and gym. We truly appreciate your feedback and recommendation. We hope to have the pleasure of welcoming you back again in the future.Kind Regards,Duty Manager

Dear Rajendra,Thank you for your excellent score. We look forward to seeing you again!

Hello Ben,Thank you for the exceptional score and review! We look forward to welcoming you back in the near future.

Dear Regina, Thank you so much for the amazing score. We are super excited that you enjoyed your stay with us. Looking forward to welcoming you back!

Dear Elias Zah,Thank you taking the time to score and review our hotel.We are sorry to hear that the restaurant was too noisy for your liking. We look forward to welcoming you back in the near future.

Dear Nikolaus,Dear Regina, Thank you so much for the great score. We are delighted to hear that you loved the Sushi and atmosphere at the hotel. We look forward to welcoming you back!

Dear Samuel,Thank you for the exceptional score! We look forward to welcoming you back!

Dear Sam,Thank you for taking the time to review our hotel, much appreciated. Feedback like yours let us know that we are on the right track. We hope to welcome you back on your next visit to the beautiful city of Cape Town

Dear Louise,Thank you for the exceptional score!We look forward to seeing you again in the near future.

Dear AndreaI'm thrilled to hear that you enjoyed your stay with us! It's fantastic to know that you found your room to be spacious and comfortable, and that our breakfast offerings met your expectations. A good night's sleep is essential, and I'm glad to hear that you found the bed to be comfortable. Thank you for sharing your positive feedback, and we hope to welcome you back to our hotel again soon!Tania

Dear WiebkeIt's wonderful to hear that you had a positive experience with the staff and found the hotel to be clean and modern. Friendly and accommodating staff can greatly enhance a stay, and a clean, modern environment adds to the overall comfort. Kind RegardsRock Team

Dear Demosthenes,Thank you for taking the time to share your review of our hotel. We're delighted to hear that you found our place to be a nice stay and conveniently located near the V&A.At our hotel, we strive to provide a comfortable and convenient experience for our guests, and we're glad that we were able to meet your expectations. Being located less than 50 minutes away from the V&A by Uber is indeed a convenient proximity, allowing our guests to easily explore the attractions and landmarks of the area.We appreciate your feedback and are grateful for your kind words. It's our aim to provide a pleasant and enjoyable stay for our guests, and we're glad to hear that we succeeded in doing so during your visit.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again in the future.Kind Regards,Duty Manager

Dear Anonymous,Thank you so much for the lovely score, we appreciate the feedback! We look forward to welcoming you back very soon.Yours in hospitality.

Prezada Natália,Obrigado por tomar o tempo para nos escrever.Estando localizado no coração da cidade - todas as principais atrações estão a uma curta distância de carro do hotel. Tenho o prazer de confirmar que fizemos alterações deliciosas em nosso buffet com uma ampla variedade.Estamos ansiosos para vê-lo novamente em um futuro próximo.