The experience goes beyond words.As soon as I booked, I got a call from Ms. Uchita asking if I would require anything and she was kind enough to arrange for a cab at a very nominal rate.
Since we were celebrating our anniversary, I had requested an upgrade. Upon reaching we were received by Ms. Lisa (Guest Relations) and Ms.Frency (Duty Manager), both of whom made this trip a truly memorable one.I have not experienced such warm hospitality in the longest time.Further,to our surprise, we were upgraded to a beautiful pool suite. The room was phenomenal to the next level. This gesture was extremely wonderful on their end. It did not stop here, apart from a cake for our anniversary, Lisa and Susan (Guest Relations) surprised us & decorated our room with balloons and our pictures.Lisa and Frency also kept in touch in case we needed anything.In fact, they were simply a msg away giving one of a kind personalized experience.
Ms. Olga (Guest Relations) too greeted us every single day and checked how things were and if we needed anything.It made us feel so important that we started making plans for our next trip to ITC then and there.
Mr. Rahul at the breakfast and Mr. Godfred at the concierge both were extremely helpful and fantastic.
The food, service, housekeeping, everything was a perfect 10. The property grounds are beautiful and one can spend days here.There are restaurants in the neighborhood as well.The experience was a perfect 10 experience, could not have asked for more.