- Disliked: Staff & service, property conditions & facilities, room comfort
Bottomline: DEFINITELY NOT WORTHY OF 5 STAR RATING Either stay at a better known 5 star resort if this is a special vacation - we should have done that. Otherwise save your money and book any average 3 star hotel because thats what this is comparable to. Cons: Poor rooms, uncomfortable mattress / pillows. I know other 5 star resorts in the area that offer a menu for different kinds of pillows. Room locks kept malfunctioning - had to get keys reprogrammed multiple times. Pool was completely unattended everytime we went - we had to clean our own poolside chairs and get our own towels on each visit. Restaurant staff never heard of decaf coffee - we asked multiple people. Room service staff kept knocking on multiple occassions when "Do not Disturb" sign was on - only to check the minibar. This was in the middle of our visit, not the day of checkout. Pros: Breakfast buffet was good. Staff was friendly but were clearly completely untrained.