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Novotel Goa Resort & Spa Hotel

Photo gallery for Novotel Goa Resort & Spa Hotel

Featured image
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Balcony
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Overview of Novotel Goa Resort & Spa Hotel

UNESCO Sustainable Property

Novotel Goa Resort & Spa Hotel

5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Pinto Waddo, Off Main Candolim Road, Candolim, Goa

Explore the area

  • Popular LocationCandolim Beach10 min walk
  • Popular LocationSt. Anthony's Chapel2 min drive
  • Popular LocationSt. Alex Church3 min drive
  • AirportGoa (GOI-Dabolim)72 min drive

Choose dates to view prices

About this area

Candolim

Located in Candolim, Novotel Goa Resort & Spa Hotel is in the entertainment district and near the beach. Fort Aguada is a notable landmark, and the area's natural beauty can be seen at Candolim Beach and Calangute Beach. Travelling with kids? Consider Splashdown Waterpark, or check out an event or a game at Poriat Football Ground. Looking to get your feet wet? Scuba diving, snorkelling and waterskiing adventures can be found near the property.
Visit our Candolim travel guideOpens in a new window
Map

What's nearby

  • Candolim Beach - 10 min walk
  • St. Anthony's Chapel - 2 min drive
  • St. Alex Church - 3 min drive
  • Poriat Football Ground - 3 min drive
  • Sinquerim Beach - 7 min drive

Getting around

  • Pernem Station - 28 min drive
  • Dabolim Airport (GOI) - 72 min drive

Restaurants

  • Where to eat
  • Food Exchange – Poolside coffee shop offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Vero Cibo – Garden-view restaurant with a bar offering Mediterranean cuisine. Serves dinner on selected days.
  • Chy – Lobby lounge offering local cuisine. Serves lunch and light fare daily.
  • Sunken Bar – Poolside bar offering international cuisine. Serves light fare daily.

About this property

Novotel Goa Resort & Spa Hotel

5-star, family-friendly hotel near Candolim Beach
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a health club and a swim-up bar. All 121 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Novotel Goa Resort & Spa Hotel offers 121 forms of air-conditioned accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a steam room.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Warren Tricomi Salon & Sp has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Extended parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free off-site parking
  • Airport shuttle available
  • Free beach shuttle

Food and drink

  • Breakfast available for a fee: INR 650 for adults and INR 250 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Archery
  • Basketball
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Private picnics
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Hindi
  • Portuguese

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms 7

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for INR 1860.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: INR 650 for adults and INR 250 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 1860.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 12 years old are not allowed in the spa

Property is also known as

Grand Mercure Goa Shrem
Novotel Goa Resort
Grand Mercure Shrem
Grand Mercure Shrem Resort
Grand Mercure Goa Shrem Resort Candolim
Novotel Goa
Novotel Goa Resort Spa
Novotel Goa Resort Spa
Novotel Goa & Hotel Candolim
Novotel Goa Resort & Spa Hotel Hotel
Novotel Goa Resort & Spa Hotel Candolim
Novotel Goa Resort & Spa Hotel Hotel Candolim

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 48 out of 120 reviews
5 - Excellent 40%
Rating 4 - Good. 44 out of 120 reviews
4 - Good 37%
Rating 3 - Okay. 18 out of 120 reviews
3 - Okay 15%
Rating 2 - Poor. 5 out of 120 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 120 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Property & Nice stay
Stayed 5 nights in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in Candolim area
Stayed 5 nights in Jul 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Front office is not at all friendly. Some of the staff are quiet arrogant. The feel it’s the only hotel left in Goa. But I would never prefer anyone to stay in this property.
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellotel
The stay at Novotel Goa Resort & Spa was excellent and very comfortable from all perspectives. It's remarkable how the property is maintained, staff is well trained and food preparations are delectable. It will always be the first preference for future stays in Goa. My special appreciation to their differently-abled housekeeping staff who (despite their natural limitations) strives for guest satisfaction. I'm impressed, honestly.
Stayed 3 nights in Feb 2021

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Hotel is having good infrastructure facilities but service is poor. To start with 1) No valet parking 2) I had to ask 2-3 times at the entrance to take the luggage. 3) No welcome drink was served. However, when I showed my displeasure they offered me some drinks coupons. 4) No placards having extensions for in room dining, reception, laundry etc was there in the room. 5) The AC vent began to leak in my room. However, they were quick to rectify it. One does not expect such shoddiness from a 5 star. They need to improve on their service aspect.
Stayed 4 nights in Feb 2021