6/10 Okay
Aaron
Travelled with partner
23 May 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I’ve been to a lot of different all inclusives. This one has potential to be great but is managed poorly. What sets this resort apart in a negative way (and it’s a huge issue) is that even with all inclusive you have to give your room key to the bartender, waiter, etc and they hold onto it with terrible service so it takes forever to get your zero dollar check and closeout so you can get your room key back. I’ve never had to deal with this at any other all inclusive and it is a huge headache (I’ve been to close to a dozen so I’m not new). The breakfast buffet always has a huge line and it’s hard to leave because you have to wait for the server to get your card and bring it back to you so you can see your zero balance. Any food or drink requires this effort and it’s super annoying. You should be able to go to any bar and grab a beer or drink without giving away your room key for the next hour due to their slow service. I went to their store and bought a six pack of tecate light (not included in all inclusive btw) and just brought it to the pool myself because the room key issue was terrible. Also, the gym doesn’t have a locker room you can use. The front desk person says to use the one toilet room that shares a sink with the women’s one toilet room (both very open as soon as you walk out). I didn’t have access to a “locker room” because that’s taken over by people using the spa.
Aaron
Stayed 4 nights in May 2024