4 outdoor pools, pool umbrellas, pool loungers

Reviews of The Royal Sands Resort & Spa All Inclusive

4 out of 5
The Royal Sands Resort & Spa All Inclusive
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 1308 out of 2211 reviews" "
Rating 8 - Good. 498 out of 2211 reviews" "
Rating 6 - Okay. 235 out of 2211 reviews" "
Rating 4 - Poor. 87 out of 2211 reviews" "
Rating 2 - Terrible. 83 out of 2211 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I’ve been to a lot of different all inclusives. This one has potential to be great but is managed poorly. What sets this resort apart in a negative way (and it’s a huge issue) is that even with all inclusive you have to give your room key to the bartender, waiter, etc and they hold onto it with terrible service so it takes forever to get your zero dollar check and closeout so you can get your room key back. I’ve never had to deal with this at any other all inclusive and it is a huge headache (I’ve been to close to a dozen so I’m not new). The breakfast buffet always has a huge line and it’s hard to leave because you have to wait for the server to get your card and bring it back to you so you can see your zero balance. Any food or drink requires this effort and it’s super annoying. You should be able to go to any bar and grab a beer or drink without giving away your room key for the next hour due to their slow service. I went to their store and bought a six pack of tecate light (not included in all inclusive btw) and just brought it to the pool myself because the room key issue was terrible. Also, the gym doesn’t have a locker room you can use. The front desk person says to use the one toilet room that shares a sink with the women’s one toilet room (both very open as soon as you walk out). I didn’t have access to a “locker room” because that’s taken over by people using the spa.
Stayed 4 nights in May 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in May was relaxing and very enjoyable. We had the best staff from housekeeping( Maricela), Alfonso and Cuatemoc, Wilfredo, Jorge, Jose, Fer, Cesar, David, and Rodrigo. The place was safe, clean, and it provided many activities. You can’t go wrong with Royal Sands all inclusive. It’s 39 minutes away from the airport, it has different food options. We enjoyed the cheeseburgers from the pool side. The entertainment was fun. We enjoyed every aspect of Royal Sands!
Stayed 5 nights in May 2024

10/10 Excellent

Hellier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all inclusive package was all we needed to make our stay more than enjoyable! Clean, safe and the staff was wonderful. Only one rhing the food, although in abundance I would rate 3 stars. And I cannot forget to mention the views were spectacular!
Stayed 4 nights in May 2024

10/10 Excellent

Debra Ann Rabago

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights and from the time we arrived we were taken care of. We are first timers in Cancun and didn’t know what to expect. The staff was great especially our concierge that helped us the whole time , Andre. He was always on it with our dinner reservations, to recommendations, excursions and spa reservations. He took very good care of us the whole time even after he left work. The food options were great and you can’t go wrong being all inclusive. The rooms were very clean and the beach front option well worth it. Opt for a king if your a couple because we got a double and bed was too small for both of us. The easy access to use our room card on the resort was helpful and we didnt need to carry anything with us. They have a Starbucks on site inside a mini grocery in case you need snacks or medicines etc.. They can help you with booking excursions and get you a great price but to get it you need to go through a 90 min timeshare presentation. In the end we did it to save money , it was impressive but not worth it for us personally since we like change. We also got a discount on the spa out of it as well. So nothing lost except 90 minutes. The pool was perfect and there is a swim up bar to have drinks. All the staff on the property were so nice and you can see how hard they all work to make every person comfortable and have a great experience. They were always on it to accommodate us. You never not see them doing something. Highly recommended.
Stayed 4 nights in May 2024

10/10 Excellent

Christina B., Berwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice weekend getaway with my mom. Beautiful hotel, clean, safe, food was good. Overall great time.
Stayed 3 nights in May 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. I absolutely love this place. My only complaint is the beds were hard. I would still stay again!
Stayed 4 nights in May 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very clean and beautiful place and the all inclusive benefits were worth it. When I can come to Cancun I will be staying here again.
Stayed 3 nights in May 2024

10/10 Excellent

Glazl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property! Over all experienced we had is superb! 5/5 star! We will definitely going back!
Stayed 4 nights in May 2024

8/10 Good

Thomas Patrick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the first all-inclusive resort I have stayed at that kept track of everything??? towels , drinks, food, room keys etc.. that got annoying for paying $16k for a 10 person family
Stayed 5 nights in May 2024

10/10 Excellent

Catalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. I'll be back
Stayed 4 nights in May 2024

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the ocean view is very nice
Stayed 5 nights in May 2024

10/10 Excellent

Angelina Liza, Pico Rivera

Travelled with partner
This resort was beautiful and very clean , Amazing trip
Stayed 5 nights in May 2024

10/10 Excellent

Halid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect peaceful vacation
Stayed 5 nights in Apr 2024

8/10 Good

Anahi Marsella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice & helpful! I also liked that There is alot of fun activities you can do at the hotel ( karaoke,volleyball , loteria , bingo at the pool etc.) There’s a couple restuaunts as well, the food is OK. I felt safe & comfortable at this hotel. Rooms were pretty clean didn’t have any problem with that. Definitely recommend making reservations if you plan on coming in the summer.

10/10 Excellent

SAMUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort. I highly recommend it
Stayed 1 night in May 2024

10/10 Excellent

Jason Peter

Liked: Staff & service, property conditions & facilities
Staff was very friendly and helpful. Food was very good also.
Stayed 7 nights in May 2024

10/10 Excellent

Raymundo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was awesome. Temo and Francisco did a great Job. Thank you for your help!
Stayed 4 nights in May 2024

8/10 Good

Carl Jonas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Vivian, Palisades Park

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 4 nights in May 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. Medicare food
Stayed 4 nights in May 2024

4/10 Poor

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I felt the food options primarily dinners was not up to grade
Stayed 5 nights in May 2024
Response from Jamezcua on 21 May 2024
Dear Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We regret learning that you felt the food options, especially for dinner, were not up to your expectations. Providing high-quality dining experiences is a priority for us, and we regret that we did not meet your standards during your visit.We actively encourage our guests to promptly communicate any concerns they may have, as this allows us to swiftly address any issues and enhance their overall stay experience.Your comments are valuable to us, and we will certainly take them into consideration as we continuously strive to improve and enhance our offerings.We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

6/10 Okay

jesusdaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect except for the food . Food was very bland and lacked a lot of flavor. For such a nice resort I expected more from the food.
Stayed 5 nights in May 2024
Response from Jamezcua on 21 May 2024
Dear jesusdaniel,Thank you so much for your review of your recent stay at The Royal Sands!We're delighted to hear that you found everything perfect with the resort itself. It means a lot to us that you enjoyed the facilities and atmosphere.We are truly sorry to hear that the food options did not meet your expectations. Your feedback is invaluable to us as we continually work to improve our menus and ensure they meet the high standards of our guests.We hope to have the pleasure to welcome you back in the future.Warmest regards,Josimar AmezcuaOnline Reputation Agent

10/10 Excellent

Kenea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Raiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!! The food was good!
Stayed 3 nights in May 2024

10/10 Excellent

Chor Wan

Liked: Cleanliness, staff & service, property conditions & facilities
Like the pools. Dislike room key for dinning and sign ‘zero’ receipt.
Stayed 4 nights in May 2024

10/10 Excellent

Moazam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first visit to Royal Sands. It was amazing. Really loved it. Here’s my Cole’s notes: - check in was so slow, and we were exhausted from a crazy early flight. It took over 90 minutes to check in and we were so cranky! Terrible first impression and we were so worried! -after the check in, everything else was amazing! -food was great, exactly on par for a 4 star resort -as expected, a few dinner spots were reservation only, and they were all great. Buffet was also really nice, lots of authentic options and lots to keep my picky kids fed. -service was exceptional. We did the regular all inclusive with no perks, and we were treated extremely well. -we felt safe at the pools and on the beach, even when leaving our pool bags while grabbing lunch. -never an issue finding a pool seat, even when waking at 8 or 9 am -room was amazing! Double Murphy bed, king size. It was better than many city condos! -there was surcharge for many food and drink options but we didn’t feel obligated to use them, we stayed very basic, no extra charges and felt comfortable asking or clarifying which items were included. - our kids, 6 and 7 had a great time in the kid pool. And other patrons were family forward, even if they didn’t have kids. -pool bar opened at 11am, which was totally fine with us! Closed at 8ish, but at that time the pool was empty anyway. The sports bar was open late. Highly recommend. Perfect 4 star family all inclusive.
Stayed 6 nights in May 2024

10/10 Excellent

Lance, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and beach
Stayed 7 nights in May 2024

4/10 Poor

John Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had dead cockroaches in our rooms. All of the floors are so slippery. The staff was wicked aggressive with upselling , trying to get us to sit in the time share schpeel. Lied to us about the adventure we were planning to attempt. You have to give your room key to every staff member for meals, which means you have to sit and wait for forever to get your “tab” and sign for a zero dollar receipt. You have a very limited “all inclusive” menu as well
Stayed 5 nights in May 2024
Response from Jamezcua on 17 May 2024
Dear John Thomas,Thank you so much for your review of your recent stay at The Royal Sands.We are truly sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience in your room. We take cleanliness and pest control very seriously.However, upon thorough investigation, we did not receive any reports regarding dead cockroaches in any of our rooms or issues with slippery floors during the timeframe of your stay.Nonetheless, we sincerely apologize for any discomfort or inconvenience you may have experienced. We strive to maintain high cleanliness standards throughout our property, and we regularly inspect and address any pest control issues promptly. Additionally, our team is dedicated to ensuring the safety and well-being of our guests, and we take immediate action to address any concerns related to slippery floors.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.We deeply value honesty and transparency in all our communications with guests. We regret if there was any misunderstanding or misinformation provided to you regarding the adventure you were planning to undertake. Our aim is always to provide accurate and helpful information to enhance your overall experience with us.Your comments have been shared with our team to ensure that we maintain clear and transparent communication with our guests at all times.In regards to handing over your room key card for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We're genuinely sorry to hear that you found our all-inclusive offerings somewhat limited. While it's true that we offer a selection of premium items, like lobster and prime rib, for a small surcharge, we understand your perspective. Your feedback is invaluable to us, and we're committed to enhancing our offerings based on your input. Thank you for bringing this to our attention.Once again, we apologize for the issues you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

2/10 Terrible

ADINA, NEW YORK

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst hotel I’ve been in Cancun and to be honest to pay $600 per night for a hotel that has dirty rooms, room service wakes you up at 9 o’clock knocking on your door, as well. This hotel has no shower gel and they use soap like in 1975.. they give you one small bottle of shampoo for two people for the whole four days. I had to ask for two more as it was impossible to wash yourself with one small bottle of shampoo. Who is using soap bars in 2024? I’ve stayed at Royalton, Ritz Carlton (Keminsky), and their prices are under this hotel, and the service was amazing. Here the service is a total mess. We will definitely never come back here. When we arrived in the front of our door was a coffee pot and the mug that stayed for three days over there, left by the previous client. Nobody picked it up for three days. .
Stayed 3 nights in May 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This resort is a timeshare and right ay check in I was being pushed to attend a timeshare. Reservations for the restaurants were hard to get and there is an upcharge at all the restaurants for specific items. I didn't like that we had to give our room key at evry bar and restaurant when it is supposed to all inclusive. Some of the staff were not welcoming especially those at the pool bar.
Stayed 4 nights in May 2024
Response from Jamezcua on 16 May 2024
Dear Sandra,Thank you so much for your review of your recent stay at The Royal Sands.We're genuinely sorry to hear that your check-in experience wasn't as warm as we strive to provide for all our guests. We'll address this with our team to ensure that all guests feel welcomed from the moment they arrive.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Regarding the upcharges at our restaurants, please note that while the majority of our offerings are included in the all-inclusive package, there may be certain premium items that incur an additional charge. We apologize if this was not adequately communicated during your stay.We're sorry to hear about your experience with some of our staff members. Providing warm and welcoming service is a top priority for us, and we will address this issue with our team to ensure consistent hospitality throughout the resort.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

6/10 Okay

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness
There have been many changes with new management since July 2023 and NONE of the changes have been to the benefit of the patrons booking the all inclusive packages. They are putting in a ton of money for a water park and there has been a loss of restaurant options so during the transition phase of other new steakhouse and Asian restaurants opening up next year the current all inclusive package deal pales in comparison to what other resorts are offering.
Stayed 7 nights in May 2024
Response from Jamezcua on 16 May 2024
Dear Joseph,Thank you so much for your review of your recent stay at The Royal Sands.Regarding the changes and the ongoing improvements at our resort, we apologize if these changes have impacted your experience negatively. We are continuously striving to enhance our offerings and facilities to ensure that our guests have the best possible stay with us.We understand your concerns about the current restaurant options. Please rest assured that we are working diligently to introduce new dining options that will exceed your expectations. Additionally, while the water park project is underway, we aim to provide alternative entertainment and amenities to ensure that all our guests have a memorable experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Sands was the perfect medium sized all inclusive. Super clean, good food and the rooms are huge! As you may or may not know the ocean in the hotel zone is pretty rough, but being that Royal Sands has sister resorts, we were able to take free shuttles to Royal Cancun where the water is much calmer for my 6 year old. Overall great stay and the only minor downside I would say is the constant timeshare meeting pitches. However, with that said if I was interested in a timeshare I would definitely get one here. Nacho my man, I'll do it next time I promise lol
Stayed 4 nights in May 2024

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities
I have stayed at this property for the last three years and it seems to be going downhill. From service (mainly concierge being unfriendly), feeling like you are second class if you are not a member or owner, the cleanliness has gotten worse, and they have limited dining compared to what they used to. The food is not that good anymore, especially the room service and limited dining.
Stayed 5 nights in May 2024

6/10 Okay

Dyan J

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The resort was clean, the pool was clean, food was pretty good most of the time despite alot of buffets. I was not a fan of the surcharge on food and alcohol at all. If its an all inclusive hotel then it should be just that- Too many extra costs. I really did not like that I had to give my room key and sign a reciept for everything even with no extra purchase. This really slowed service. MOST of the staff seemed to not like their job, not real friendly compared to other resorts. The cashless resort was a surprise. I had plenty of cash to spend but chose to be more conservative with the credit card purchases. I had to beg for coffee despite the fact that the room had a coffee maker. Most 4 star resorts provide in room coffee. The mini bar fridge was only stocked with 2 beers. They could really go a long way with a few adjustments but this resort overall was mediocre in my experience.
Stayed 8 nights in May 2024
Response from Jamezcua on 23 May 2024
Dear Dyan J,Thank you so much for your review of your recent stay at The Royal Sands!We greatly appreciate your positive feedback regarding the cleanliness of our resort, including the pool area, and we're delighted to hear that you found the food to be enjoyable during your stay.However, we're sorry to hear about the challenges you encountered during your visit.We sincerely apologize for any inconvenience you experienced with our all-inclusive package. We understand how you may feel regarding the limitations on certain items not included in the all-inclusive plan. While we strive to offer a comprehensive range of offerings, including meals, beverages, and amenities, we acknowledge that there may be additional charges for premium items and certain brands of alcohol. We continuously strive to enhance our offerings to meet the diverse preferences of our guests.We strive to provide transparent pricing and value for our guests, and we apologize if this aspect of our offerings fell short of your expectations.In regards to handing over your room key kard for every meal. Please allow us to clarify that guests are requested to sign receipts for zero-dollar transactions as part of our standard procedure. This is primarily for recording consumption and ensuring accurate billing, especially in our mixed-use resort environment.We apologize for any inconvenience this process may have caused you. Your feedback is invaluable, and we appreciate your understanding as we continually strive to improve our guest experience.We regret to hear that you found some of our staff to be less friendly than expected. Providing exceptional service and hospitality is a top priority for us, and we apologize if we fell short in this regard. Rest assured, we will address this with our team to ensure that all guests receive warm and welcoming service throughout their stay.It is true that we're a no-cash resort but, in our experience: making all the charges to the room key makes a more relaxed experience for our guests since they do not need to carry wallet or money.Regarding the coffee situation, we apologize for any inconvenience you experienced. In-room coffee provisions are indeed standard in many resorts, and we apologize if this was not provided to your satisfaction. Your feedback will be taken into consideration for future improvements.Once again, we appreciate your valuable feedback, and we will use it to make necessary adjustments to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards.Josimar AmezcuaOnline Reputation Agent

10/10 Excellent

LILIANA

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the very long waiting time of service. Also, the toilet got clogged several times over the week. Long lines in the Restaurants. I liked the ocean, pool, clean rooms, tasty food, activities, and convenient transportation.
Stayed 8 nights in Apr 2024

10/10 Excellent

Arminder

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were so spacious
Stayed 3 nights in May 2024

10/10 Excellent

Shawaneev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and kept up. Staff were amazing!
Stayed 7 nights in May 2024

10/10 Excellent

Waleed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property! It is very clean and the staff is wonderful! The food is pretty good, but I would like more options. The bed was not very comfortable this time, it was too hard and springy feeling. I have stayed here a couple of times and overall I am very pleased.
Stayed 7 nights in Apr 2024

8/10 Good

Fouad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice, clean resort . The food was really bad though, and not much option for vegetarians
Stayed 4 nights in May 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful. The staff is extremely friendly and helpful. The only reason for 4 stars instead of 5 is that the food quality seems to have declined in the past few years.
Stayed 5 nights in May 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was perfect, except the Concierge that attend us, he forgets to make the reservation on the restaurant, because all the restaurants only attend if you make a reservation, and he make the reservation in the time i didn't tell him.
Stayed 5 nights in May 2024

10/10 Excellent

Victor N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good resort
Stayed 7 nights in May 2024

10/10 Excellent

Monte Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy most everything about this property.
Stayed 7 nights in Apr 2024

10/10 Excellent

Joel, Saint albans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants, the view was amazing. I enjoyed The pool it was amazing with swim up bars. The beach it was fantastic. The room it was ok. The hotel have very good service and friendly staff. I really enjoyed my visit.
Stayed 4 nights in May 2024

8/10 Good

cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suits, multiple beds
Stayed 7 nights in May 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been going here for 6 years and love it.. however, I was disappointed to see that there isn’t a buffet dining option at the Veranda 6 days a week. They have turned it into restaurant style dining 6 days a week and the menu items are very limited. At least when it’s buffet style you have many different food options. It seems very stressful on the staff to wait on so many tables. We waited an hour for our food.
Stayed 4 nights in May 2024