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Reviews of Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 out of 5
Hilton Cancun Mar Caribe All-Inclusive Resort
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 670 out of 1124 reviews" "
Rating 8 - Good. 258 out of 1124 reviews" "
Rating 6 - Okay. 108 out of 1124 reviews" "
Rating 4 - Poor. 42 out of 1124 reviews" "
Rating 2 - Terrible. 46 out of 1124 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a 7 night stay. The resort is just the right size. Not too big, not too small. Staff was top notch. I think the main area that could improve is the food. It was just ok.
Stayed 7 nights in May 2024

10/10 Excellent

LEIGNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Leigne, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate you taking the time to rate your experience at our resort. We hope to see you soon, All the best Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Bridgett

Liked: Property conditions & facilities
Disliked: Staff & service
Staff and service for bars and restaurants were slow. 2 plus hours waiting for dinner. Never got weighted on pool side. Or beach side.
Stayed 5 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Bridgett, Thank you for choosing us to host your latest holidays. It was a pleasure having you, but we regret to read you had some bumps during your stay.We apologize for these inconveniences as this is not the experience we strive to provide. Rest assured that we are taking action on these issues, to provide only but the best for all our guests! We hope to host you in the future, to exceed all your expectations!Warm regards,Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Julia Rivas, Hamilton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have been to Mexico 5 times so I have something to compare this place to. The crew at the activity pool (Cash and Bruno and a few other guys) were excellent, they kept the energy going, got people to participate if you're into that kind of stuff. Drinks and Food - just OK. Before I booked I did tons of research, checked every Instagram posts and found a few blogs about Hilton. The food is 4 stars at most. Overcooked, oversalted Every fancy food item mentioned on social media was extra charge - EVERY. SINGLE.ONE. The drinks were a hit or miss but I'll give it a solid 4. Staff- friendly, pleasant but a HUGE difference in training and service from all other places I've been to in Riviera Maya. The hotel is extremely understaffed. No one greeted us and walked us to the check in when we arrived. The luggage guys were great, took our luggage immediately and then we just stood there. In about 10 minutes or so I went to ask where we should go, and we're given a strawberry drink that was really bad) Ocean-the biggest disappointment, rough, completely umswimmable and the beach is unwalkable, the pictures on the site are deceiving. Grounds-pools are nice, nice decks but ALL beds are covered in bird poop. Overall I will never go to Hilton or Cancun in general. Please don't get fooled by good reviews like I did, they are either fake or people have nothing to compare to. Go to any Riviera Maya hotel. This is a 4 star hotel at most. P.S. Rooms are TINY, we had to have suitcases on beds.
Stayed 8 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Julia, Thank you for sharing such this feedback about your recent stay with us. We truly appreciate your insights, as they provide valuable information into areas where we can improve our services and offerings. We apologize for the various issues you encountered and any inconvenience these situations may have caused during your visit.Thank you for highlining our beautiful rooms, housekeeping crew and beach area.We hope we have the opportunity to welcome you again in the near future and show how much we have to improved!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but food could have been a lot better. But, overall great experience.
Stayed 5 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Frank, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We are excited to read that your experience was amazing! We hope to host you again in the future! Best regards, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and people, great food. Pictures on Expedia of hotel and view needs to be updated as ocean view makes it seem like it’s an oceanfront view.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 23 May 2024
Dear Michelle, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We are glad to know that you enjoyed the service and attention of our team members and our dining options. We look forward to welcoming you back during your next visit to the Mexican Caribbean. All the best, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

Lana S

Travelled with family
Liked: Property conditions & facilities
Theft is never ok! We had a large amount of cash stolen from our room! They literally had to dig through our belongings to find the cash, all was deep within our belongings. Don't trust the safes provided either! Housekeeping should clean the room NOT go through your stuff!! We've been going to Cancun and other areas of Mexico for over 20 years and never had anything stolen before. Of course they did their investigation and couldn't find anything, like housekeeping would admit this?? So disappointing to say the least. Many staff members seemed inconvenienced by the guests. Do better training Hilton. I would never go here or recommend anyone to stay here. When you can't feel safe on vacation...that's a problem!
Stayed 7 nights in May 2024

10/10 Excellent

Ray Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very up to date and clean, staff were on the ball.
Stayed 7 nights in May 2024
Response from Alejandra Morales on 22 May 2024
Dear Ray, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We are convinced that our team members are essential on our hospitality, and we are glad to find out he's doing a fantastic job.We look forward to welcoming you back during your next visit to the Mexican Caribbean.All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great service but I was expecting more about the buffets. Personally I find them limited based on what mexican cuisine is about. This is the second time I've experienced something like that in the last couple of years in a hotel in cancun.I fee that buffets are more reduced compared to before covid. Some of us spend the little extra with higher expectations of food and personally I find that dissapointing.
Stayed 7 nights in May 2024
Response from Alejandra Morales on 22 May 2024
Dear Arturo, Thank you for your kind comments about your recent experience at Hilton Cancun Mar Caribe. It our pleasure to learn you've enjoyed your recent visit and your overall experience was positive. We will share your comments with our Food and Beverage Director. All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean and every day house keeping would refresh the room and restock all drinks and snacks in the room. Service at the restaurants and buffet was amazing and the food tasted great, even for picky eaters. The pastries in the cafe were nice as well. From making reservations to ordering room service, it was made very easy and efficient through their website. The beach was cleaned with a tractor every morning to prevent a build up of seaweed so the waters were crystal clear. There was also a lifeguard on the beach monitoring for everyone's safety. The sunrise can also be seen from your room which is beautiful. Lastly, the resort has activities all throughout the day and night so there is something for everyone to do. Also for those worried about safety, I felt very safe and the door had a physical stop in the inside preventing the door from being opened. I would highly recommend.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Sasha, Thank you for choosing us to host your recent holidays. It was a pleasure to know that we have met your expectations. Comments like yours motivate us to continue offering te best possible services. Once more, thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Kassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Traveled with family. Loved the kids pool area. 4 out of 5 because out of the 5 days we were there we only liked two meals out of everything we ate at all the restaurants including the buffet.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Kassandra, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our services and enhance the overall guest experience. We truly hope to host you soon, thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

Kiho

Travelled with family
Disliked: Staff & service
First, the good: bathrooms were modern and spacious, with good amenities. Room was clean and the bedding was comfortable, if not exactly luxurious. The bad: Noisy. Hotel staff were moving furnitures in adjacent room at 2:00 - 3:00 am. The screeching noise disturbed our sleep. We had to complain three times before the front desk/concierge took any action. Our first two complaints were met with denials by the hotel, so we had to invite a hotel staff in the wee hours of the morning to verify that the complaint was legitimate. Also, the rooms are obviously not soundproof so you will hear loud, thumping music until 11:00 or so. The food: some restaurants were good or good enough, but avoid the buffet if you can. Some of the food was downright inedible, especially the beef and sausages. And the service is very slow. Expect a 20 minute wait before they take your order. The beach: Not great. Not the white sandy beaches one imagines of Cancun. The staff: Some were nice, a few were grumpy. When we asked for a non-alcoholic cocktail, one server suggested we just drink water.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Kiho, Thank you for taking the tome to write a review about your recent visit to Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to welcome you back soon on your next visit to the Mexican Caribbean to provide you with a better experience. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

YeongAe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family vacation
Stayed 6 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear YeongAe, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

10/10 Excellent

Alvin

Travelled with family
Liked: Staff & service, property conditions & facilities
Awesome!
Stayed 3 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Alvin, Thank you for choosing us to host your most recent holidays! We appreciate you for such amazing feedback. We love to read that you had an awesome vacation! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Hugo

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week and it was a great experience. From checking in, to room service, bartenders and entertainment team all of them made our stay memorable. Good food at the restaurants but main buffet could of been better. Just not much of Mexican food options. I would definitely go back.
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Hugo, First off, we would like to thank you for staying with us. It was a real pleasure to be your hosts and we are pleased to read that you loved our rooms, room service, our restaurants and bars! Nothing will be greater than hosting you back in this paradise. All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Chris, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Susan, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

10/10 Excellent

Naji, Newmarket

Travelled with family
Excellent hotel and property
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Naji, Thank you for giving us the opportunity to host you. It was a pleasure to be part of your experience. We are very happy to know that you had a 5-star experience! All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to this resort May 2024 with my children aged 14 and 10. I was nervous about traveling alone with my children to Mexico but this resort was amazing and my mind was immediately settled once we arrived. The resort was clean, safe, and beautiful. This is a great place for families. I have been to Cancun a handful of times but this was my best experience. The food here is much better than other resorts I have stayed in. All 4 of the reservation-only restaurants on site were great. Property maintenance is excellent. I would like to mention that the service in this resort is above and beyond. Everyone was so incredibly polite, attentive and helpful. The entertainment team, Carlos, Betty, Bruno and Kax made pool days so much fun for my family. My kids both participated in many poolside activities and games and were treated like family. The service team: Miguel from dinner at Vela was so helpful in suggesting local family activities; Pedro always remembered our drink order even before we sat down for breakfast and lunch at Vela and was so polite and welcoming always; Edier at Flama Steakhouse was attentive and so polite; Our servers at Luce, both named Carlos, were so kind to us and helped celebrate my daughter’s 10th birthday making the evening so special when the staff all sang to her and brought out a dessert. We felt like family here. When I travel I typically want to try a new place every visit, however, after last week’s experience, we found our home in Cancun!
Stayed 6 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Jenna, First off, I would like to thank you for choosing us! We are beyond excited to know that you had a wonderful birthday celebration. Thank you for making us part of this special moment.We appreciate your comments on our team members Carlos, Betty, Bruno, Kax, Miguel, Pedro, Edier, and both Carlos! Rest assured that we will congratulate them on your behalf! We look forward to hosting you again in the future! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our vacation. Everything was organized really well. Everything was great. Service, food, restaurants, visits to any location. We will definitely recommend to all our friends and family this hotel.
Stayed 10 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Jelena, We are thrilled to read this wonderful review! Thank you for acknowledging our service, food, and facility! We look forward to hosting your next holidays! All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

RICKY

Travelled with family, Travelled with partner
Check in was at 3 didn’t get our room till almost 7.Mini bar wasn’t stocked properly. Got talked into upgrading to enclave for an additional $900 not worth it at all. That was just the first 2 days food was not that great which I know they go for tourist but I’d give the day time food 2 stars
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Ricky, Thank you for choosing us to host your most recent holidays. Thank you for your loyalty with Hilton. We wanted to let you know that your feedback has been shared with Management, because we want to provide only but the best service! We look forward to host your next holidays. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Tufail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, service goes down a bit when it’s busy.
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Tufail, Thank you for choosing Hilton to host your most recent holidays! It was a delight having you, and we appreciate your feedback. Thank you for bringing this to our eyes, rest assured that your feedback has been shared with Management to become the best option for you and all our guests! Thank you for staying with us. All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an experience ! All inclusive is the way to go.. my only negative review buffet food is cold ! But dinner options from noriku la luce the teppanuci etc was amazing .. staff was outstanding .. lobby bar the best drinks! Check in 3 and agter so make sure to bring bathing suit for your wait time !
Stayed 5 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Amanda, We appreciate you for taking the time to share your feedback. It was a pleasure to have you. Thank you for such wonderful review! Rest assured that your comments have been shared to Management in order to become a better choice for all of guests! Thank you for being our guest. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is nice. The quality of the food is low. It’s priced a little bit low for an all inclusive but this is because the quality of the food is low. Service and the facility was excellent. Rooms are ok.
Stayed 1 night in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Amir, Thank you for taking the tome to write a review about your recent visit to Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to welcome you back soon on your next visit to the Mexican Caribbean to provide you with a better experience. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Brody Luke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the service was great, and the entertainment team was phenomenal. Our trip was spent by the pool enjoying the amazing activities facilitated by the wonderful, energetic, and friendly entertainment team. An amazing place for kids and adults with so much to do. Carlos and Beth, by far, were the highlight of our trip and made it feel like there was no reason to leave the resort—all the fun, relaxation, and beach time we needed was right here!
Stayed 7 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Brody, Thank you for choosing us to host your most recent holidays, it was a pleasure to have you! Thank you for your amazing feedback on our property, service, and team members, especially Carlos and Beth! We look forward to hosting your next relaxing vacations! All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Sophia Antonette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked pool area. I didn't care for kids in pool by the bar.
Stayed 6 nights in May 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Sophia Antonette, Thank you for taking the time to share your feedback with us! It was our pleasure to be your hosts, and we appreciate your comments about our hotel, rest assured that they have been shared with Management. Thank you for being part of the Hilton experience. Cordially, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Franniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zayda Rishmawy on 19 May 2024
Dear Franniel, Thank you for choosing us to host your most recent holidays! We appreciate you for providing us your valuable feedback. We are happy to know that you had a wonderful experience with us. Cordially, Zayda Rishmawy Guest Experience ManagerHitlon Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly from check in to check out it was a great experience . The Japanese restaurant is a must try ! Every single person from the staff was so nice and friendly . The rooms are in great condition . The food was pretty good for an all inclusive resort . Would definitely go back to this resort !
Stayed 5 nights in May 2024
Response from Alejandra Morales on 21 May 2024
Dear Maria, Thank you for your kind comments about your recent experience at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guest's expectations. We are already waiting for you to host you again! All the best, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Michelle Flores-

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families and young children
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Michelle, We appreciate you for being our guest, and for sharing such amazing feedback! We are happy to know that you had a 5-star experience! We wish you all the best. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Dianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from our 6 days vacation and for my first time doing an all inclusive vacation, Hilton Mar Caribe did not disappoint. The check in went alright but had to wait for our turn since there were a lot of people checking in. They did allow us to eat in the buffet while we wait for our turn. Buffet food were good and have plenty of choices. The staffs around the pool constantly checks if we needed anything. I like most of the restaurants but my favorite is the Italian place (La Luce, I think). Since we had our toddler with us, I just hope they have more meal options for kids in the restaurants. Restrooms are clean but I wish there are stools for my child to step on so he could wash his hands easier. Still we had fun and would recommend this hotel to family and friends.
Stayed 5 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Dianne, Thank you for choosing us to hot your most recent holidays! It was a pleasure to have you and to read your experience! We appreciate your kind words about our restaurants, our service and our property in general! We hope to host you in the future to exceed all of your expectations! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jiawen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 20 May 2024
Dear Jiawen, We thank you for giving us the opportunity to host you. Thank you for your positive comments on your experience! We look forward to hosting your next holidays :)Cordially, Zayda RishmawyGuest Experience Manager Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Anh Thi Van

Liked: Cleanliness, property conditions & facilities
Na
Stayed 3 nights in Mar 2024
Response from Alejandra Morales on 21 May 2024
Dear Ann, We appreciate you for choosing us to host your most recent holidays! We look forward to hosting you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inlcusive Resort

10/10 Excellent

Andrew Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I traveled with our 12 and 15 year olds. Had an ocean front room that was literally on the ocean which was beautiful. Food was good overall. Steak house, hibachi and Italian were all good. Standard/Good breakfast Buffett. We ate lunch at the grill that they have by the pool… has burgers, wood fire pizza etc. You can’t make dinner reservations until you get there. We didn’t have any issues getting reservations. small water park was good for our youngest. Great staff, rooms were clean. Basically a new/updated resort. Plenty of chairs at pool and ocean. Life guard on duty which helped keep us safe/redirect to another area when the ocean was rough. There is a general store on-site. There is also a small pharmacy about 2 blocks away that you can walk to (I felt safe) if you need sun block, meds etc.
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 18 May 2024
Dear Andrew, Thank you for taking the time to provide your amazing feedback about your stay. At Hilton Mar Caribe we strive to provide memorable moments for all of our guests. We are pleased to know that we have reached this goal with you. Thank you for your kind words about our culinary experience, our rooms and our team members. We look forward to receiving you again to create new memories. All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place but some of the servers at the restaurant were kind of rude.
Stayed 8 nights in May 2024
Response from Zayda Rishmawy on 18 May 2024
Dear Elias, Thank you for being part of the Hilton Mar Caribe experience. It was a pleasure to host you, but we regret to read that you had some bumps during your stay. Rest assured that we are compromised on providing the best experience for all of our guests, and we have taken action on this matter. We look forward to host you again to exceed all of your expectations! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
I like the many dining options and many pools and the view. Not all staff was friendly and helpful.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 16 May 2024
Dear Cassandra, We appreciate you for staying with us.It is excellent to know that we have provided you and your family with incredible memories.We are convinced that our team members are essential in our hospitality, and we are glad to find out they are doing a fantastic job.We hope to host you again soon.All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

ANJANIE

Travelled with partner
Loved every minute of it.....italian resturant needs to have a wider variety on their menu....excellent service
Stayed 3 nights in May 2024
Response from Alejandra Morales on 16 May 2024
Dear Anjanie, Thank you for taking the time to share your fantastic experience with us!It was a pleasure to have you, and we love to read your time with us was excellent.We are already waiting for you!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Bryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and they keep the place really clean. We loved the food options at the buffet but wish that other restaurants are open for lunch as well. Dinner at the restaurant was good. My favorite was La Luce. The resort is kid-friendly which is what we were looking for. We enjoyed our stay!
Stayed 4 nights in May 2024
Response from Alejandra Morales on 16 May 2024
Dear Bryan, Thank you for taking the time to write a review about your recent visit at Hilton Cancun Mar Caribe. We always strive to provide our guest with the highest satisfaction levels available and it's pleased to read that you enjoyed the amazing service, our dining options. We look forward to welcoming you again in the near future! Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusie Resort

8/10 Good

alan mena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the family
Stayed 4 nights in May 2024
Response from Alejandra Morales on 16 May 2024
Dear Alan Mena, Its our pleasure to know that we have met your expectations. Comments like yours motivate us to continue offering the best possibles services. Once more, thank you for being ir guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Dewayne Deshane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything
Stayed 8 nights in May 2024
Response from Zayda Rishmawy on 18 May 2024
Dear Dewayne, Thank you for choosing us to host your most recent vacations! We are thrilled to know that you loved everything about our beautiful resort, as our main goal is to ensure memorable moments for all our guests. Thank you for staying with us!Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Rohit

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and good facilities in the property. Great food in specialty restaurants Breakfast and lunch buffet had repetitive items. No family baby changing room.
Stayed 5 nights in Mar 2024
Response from Alejandra Morales on 16 May 2024
Dear Rohit, Thank you for taking the time to share your wonderful review, and for choosing us to host your most recent holidays! We are excited to see that you loved our facilities! We look forward to seeing you in the future to continue to grow amazing memories! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Almani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first trip to cancun and all inclusive resort. It was an amazing experience, exceeding our expectations. Amazing restaurants and top notch service.
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 16 May 2024
Dear Almani, We appreciate you for sharing your experience with us and for giving us the opportunity to host your most recent holidays! We are delighted to read that your experience was GREAT! Thank you for comments on our food experience and dining options.Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resor

10/10 Excellent

Thu, Oceanside

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good from service, property and food. One thing needs to improve is check-in. It took too long.
Stayed 7 nights in May 2024
Response from Alejandra Morales on 15 May 2024
Dear Thu, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It's rewarding to see that our efforts are appreciated as we constantly work to exceed our guest's expectations. We look forward to welcoming you again in the near future! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service all around.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 14 May 2024
Dear Steve, Thank you for taking the time to share your wonderful review! We look forward to welcoming you again in the near future! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Guan mou

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resorts for the family,the food was excellent and the room was clean,my son enjoyed the water splash play ground,will be back soon
Stayed 5 nights in May 2024
Response from Alejandra Morales on 14 May 2024
Dear Guan Mou, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests' expectations. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Julio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will be going back sooner than later .
Stayed 4 nights in Feb 2024
Response from Alejandra Morales on 14 May 2024
Dear Julio, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests0 expectations. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view is phenomenal and good size balcony. Buffet food was bad and cold. Italian restaurant for dining was disagreeable. Alcohol drinks are water down and all of them taste the same. Overall quality of food needs improvement Room service sometimes they didn't answer and i called more than 20 times. Delivery took at least 45 mins and a few times they didn't show up.
Response from Alejandra Morales on 13 May 2024
Dear Andres, Thank you for being part of Hilton Cancun Mar Caribe. On the other hand, we appreciate your feedback about our areas of opportunity. Rest assured that we are taking action on these in order to provide all our guest a top-notch experience.Thank you for bringing this to our attention. We look forward to hosting you again to exceed your expectations!All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Herman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property layout is fantastic. Perfect ocean view from the room. They clean our room everyday. Beach is beautiful -turquoise color. Wifi works great The beach bar closes at 5pm hours need to be extended. Alcohol drinks are water down and quality of ice is terrible they melt very quickly. Buffet food was cold and not good. Italian restaurant was horrible they do not have a classic alfredo pasta which you would find in any Italian. They do not have quality food. I got food poisoning
Response from Alejandra Morales on 13 May 2024
Dear Herman, Thank you for being part of the Hilton Cancun Mar Caribe experience. It was a pleasure for us to be your host in this be your host in this beautiful paradise. We appreciate your comments about our rooms.We take pride in offering a variety of culinary options to cater our guest's tastes. Our restaurants are certified with the Distintivo Cristal, an international certification granted to establishments that comply with the highest hygiene, food preparation, and quality standards.We hope we have the opportunity to welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jacqueline

Travelled with family
Liked: Amenities
Customer service was immaculate the resort is very very very nice it’s clean all the restaurants have excellent food I really enjoyed our stay here
Stayed 4 nights in May 2024
Response from Alejandra Morales on 13 May 2024
Dear Jaqueline, Thank you for being part of the Hilton Cancun Mar Caribe experience. We are pleased to read you had an amazing experience.We look forward to hosting you in the future! Thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Cassidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was incredible. The rooms/grounds were so beautiful and clean. The staff was amazing everywhere you went. This was my first time in Mexico, and I cannot recommend this resort enough. The buffet options were amazing. The restaurants were delicious. Noriku was my personal favorite. The only thing that was a little shady to me was at check in they wanted a credit card on file and were trying to charge me $400 for an upgrade that I didn’t want. When I said I didn’t want that they brought it down to $100. I rejected that as well and they didn’t end up putting my card on file. Asking for an upgrade rather than forcing the upgrade would probably be received better. Just be aware of that if they ask for credit card.
Stayed 3 nights in May 2024
Response from Alejandra Morales on 13 May 2024
Dear Cassidi, Thank you for being part of the Hilton Cancun Mar Caribe experience. We are pleased to read you had an amazing experience, provided by our amazing team members and our dining options. We appreciate your comments, we will share your comments with our Front Desk Manager. We look forward to hosting you in the future! Thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2024
Response from Alejandra Morales on 14 May 2024
Dear Rafael, Thank you for being part of Hilton Cancun Mar Caribe. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort