2 outdoor pools, pool loungers
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Reviews of Cancun Bay All Inclusive Hotel

3.5 out of 5
Cancun Bay All Inclusive Hotel
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1017 reviews" "
Rating 8 - Good. 266 out of 1017 reviews" "
Rating 6 - Okay. 151 out of 1017 reviews" "
Rating 4 - Poor. 78 out of 1017 reviews" "
Rating 2 - Terrible. 94 out of 1017 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kathleen Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful. Vacation, but unfortunately my friend that I brought with me. Add drugs put in her drink by another person staying at the hotel. She is doing well and getting better each day. But that was very unfortunate, although it had nothing to do with the hotel of the staff. The hotel staff were absolutely wonderful. They were there to our aid and helped with everything that we need. They went above and beyond. The hotel is absolutely spotless. They upgraded us to a suite. It was wonderful and I would definitely go back.
Stayed 4 nights in May 2024
Response from Juan Ramirez on 27 May 2024
Hola Marie,We regret your experince with drigs in your drinks.We have check all videos and found nothing.and thank you for bringing these matters to our attention.Warm regards. Juan

4/10 Poor

Raelan

Travelled with family
Disliked: Property conditions & facilities
Our room leaked on the floor causing our belongings to get wet, we had no phone in our room so we had to go to the front desk for room service, our door that leads outside was broken and our bathroom smelled horrible!!!!!!!
Stayed 5 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Dear RaelanWe sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. Warm regards. Juan

8/10 Good

Rebecca

Travelled with family and small children
Liked: Staff & service, amenities
The building needs more vents and air conditioning in bathrooms. Swimming pools close to early.
Stayed 4 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Hola Rebecca,Your comments help us to improve.Thank you very much.

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best hotels I’ve been! Clean & friendly staff!
Stayed 2 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Hola Britney,Thank you for your comments.

10/10 Excellent

Perpetual Ukamaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every bit of this vacation
Stayed 4 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Hola Perpetual,We appreciatte your comments.

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Hola Alex,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

2/10 Terrible

Hector, Maricopa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The food was terrible
Stayed 5 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Hola Hector,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. Warm regards.Juan

10/10 Excellent

Chioma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and had enough meal options. The drinks were always available. It was truly an all-inclusive experience. Our master suite ocean view rooms were always cleaned, towels replaced, fridge restocked. We never had to request these services. It was always done before we returned to our suite. We also enjoyed the fun activities in the hotel, it was wonderful. The karaoke, bingo game, live shows were outstanding Staff were friendly and also smiling, and willing to serve, we were amazed! We totally enjoyed our time there and we recommend Cancun Bay Resort!
Stayed 4 nights in May 2024
Response from Juan Ramirez on 26 May 2024
Hi Chioma,Thank you very much for all your comments.

4/10 Poor

Alejandro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is beautiful and they even gave us an upgrade . The main bar opens after 12:30 so that’s not good . The whole reservations for dinner thing is confusing and annoying , we went to the buffet and the person that greeted us said there were no tables and then walked off so we stood there, watching tables leave and nobody busing the tables so we stood there for about an hour, even though people were leaving right when we first got there food selection is minimal bland and there’s no salt shakers on the tables
Stayed 1 night in May 2024
Response from Juan Ramirez on 23 May 2024
Dear Alejandro,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future.Your satisfaction is important to us.Once we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards.Juan

8/10 Good

Jovelyn

When we arrived the room was not clean well. There were hair on the floor and dust in the corners. Other than that this hotel is excellent.
Stayed 6 nights in May 2024
Response from Juan Ramirez on 22 May 2024
Hola Jovelyn,Thank you for choosing Cancún Bay Resort, we appreciate your comments.They will help us to improve.Kind Regards

6/10 Okay

Preeti M

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Juan Ramirez on 23 May 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel wan to rich, the people hu state ther, evrithing is too expensive.The food stay 2 days the buffet, the table no salt pepper, the food same for one week. And many more
Stayed 9 nights in May 2024
Response from Juan Ramirez on 21 May 2024
Dear John,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards.Juan

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancun Bay has a great beach area and pools to relax and swim in. It was very convenient location wise for us as we needed to stay close to family near another resort and it was perfectly nearby. The red bus is easy to access to get to the other places in the Hotel Zone and the staff was super nice and helpful. Some aspects of the hotel are a little outdated but it was no bother to us as we had a great time!
Stayed 5 nights in May 2024
Response from Juan Ramirez on 21 May 2024
Hi Valeria,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will look forward to welcome you back soon.

10/10 Excellent

FERDINAND JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Juan Ramirez on 22 May 2024
Hi Joshua,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 Poor

Terry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The biggest issue is the food. Lack of variety, and nothing was especially good. Lunch and Dinner buffets were pretty much the same things over and over all week. Fix the food, and Cancun Bay is pretty decent. The rooms were nice. Good beds, clean, large shower. "Swim Up Bar" was next to, but separate from, the main pool. So you either had to grab a waiter, or get out of the big pool to stand in a smaller pool to get a drink. The beach area was crowded by a couple large boat docks. Overall, if this is all you can afford, it's pretty OK. I think all six adults on the trip would have gladly paid more for better dining quality and options. I've been to two other Mexican all-inclusives, and Cancun Bay was by far the worst of the three.
Stayed 5 nights in May 2024
Response from Juan Ramirez on 20 May 2024
Hola Terry,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

8/10 Good

Francisco

Liked: Cleanliness
Stayed 5 nights in May 2024
Response from Juan Ramirez on 21 May 2024
Hola Francisco,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Lakhbir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
#Thanks
Stayed 7 nights in May 2024
Response from Juan Ramirez on 19 May 2024
Hola Lakhbir,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Mitesh

Travelled with family
Liked: Staff & service, amenities
Good and safe
Stayed 4 nights in May 2024
Response from Juan Ramirez on 21 May 2024
Hola Mitesh,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Rachel, Mohnton

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very nice and the property was absolutely gorgeous!
Stayed 3 nights in May 2024
Response from Juan Ramirez on 19 May 2024
Hola Rachel,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will look forward to welcome you back soon,

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Juan Ramirez on 16 May 2024
Hola Lee,we sincerely apologize for any inconvenience you may have experienced.Your comments help us to improve in our service and quality.Kind Regards.

2/10 Terrible

Naoufal

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Juan Ramirez on 14 May 2024
Hi Naoufal,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Kind Regards

8/10 Good

Waldemar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a smaller hotel, without a big crowd of tourists. Nice atmosphere, good food and good service staff. This hotel has a small but very nice beach and two swimming pools. We have really good time there.
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 13 May 2024
Hola Waldemar,Thank you for all your comments!Aw hope to welcome you back soon!

8/10 Good

Edwin

Liked: Staff & service
Stayed 5 nights in May 2024
Response from Juan Ramirez on 14 May 2024
Hola Edwin.Gracias, por hospedarte en Cancun Bay.Saludos!

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing close by, the hotel was like a motel, out beach was a loading dock for the boats. There is 4 places to eat & only 2 were open and one was just burgers and hot dogs. The food at the buffet was nasty only thing we ate was the breakfast. Spend so much money on an all inclusive and didn’t even drink there or get food there waist of money do not recommend to anyone!
Stayed 5 nights in May 2024
Response from Juan Ramirez on 12 May 2024
Hola Kimberly,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

10/10 Excellent

Mayra Antonia Espinal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Juan Ramirez on 13 May 2024
Hola Mayra,Gracias por tus comentarios, esperamos recibirte pronto de vuelta!

6/10 Okay

William

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Starbucks across the street. Was a bit older, shows. Staff was cleaning quite often. Pool cleaning floors everyday. Is on the less expensive side of things. Beach was limited, has docks blocks ocean.
Stayed 2 nights in May 2024
Response from Juan Ramirez on 11 May 2024
Hola William,Thank you very much for your comments!Kind Regards

4/10 Poor

Sutka

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Employees are not so bad especially Jordan is the best. Food is terrible. That cook needs to be replaced immediately. Some noises was going through my room and of course no one cares. Drink was excellent, Some days we will get towels but others not, balcony was not clean for all 5 days we stayed, A lot of negative things, especially food was bad taste, poor quality, bread very cheap, only one salami and one cheese every day same. Poor, poor, poor
Stayed 5 nights in May 2024
Response from Juan Ramirez on 11 May 2024
Hello Sutka,We hope this message finds you well.First and foremost, we sincerely apologize for any inconvenience you may have experienced in our propertyYour feedback is invaluable to us and help us to improve our service and quality.Kind Regards

10/10 Excellent

Alena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 10 May 2024
Hola AlenaThank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Simra

Stayed 1 night in May 2024
Response from Juan Ramirez on 27 May 2024
Hola Simra,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Raeghene Spence

Travelled with family
Very nice little hotel. Staff is friendly and make you feel special and important
Stayed 3 nights in May 2024
Response from Juan Ramirez on 6 May 2024
Hola Spence,Thank you very much for your comments!

10/10 Excellent

Christopher Gordon, Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time 😊 Everyone is so nice and accommodating. Buffet and restaurants are awesome. Beach ⛱️ was the cleanest out of all the resorts around. Mini fridge was stocked daily with water, juice, pop etc. Great entertainment and activities daily. Love the hammocks in water. Beach was quite no construction happening. The pool table is not for serious players 😒. The resort itself is gorgeous with palm trees 🌳 growing everywhere birds 🐦 🐦‍⬛ singing, fruits growing absolutely breathe taking. Thank you for allowing us to experience your beautiful resort.
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 6 May 2024
Hola Christopher,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Juana Maria Bedoya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio rica comida
Stayed 5 nights in Apr 2024
Response from Juan Ramirez on 6 May 2024
Hola Juana Maria,Gracias por tus comentarios, nos ayudan mucho en nuestro servicio y calidad.Saludos

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very friendly, and food was great
Stayed 5 nights in Apr 2024
Response from Cancun Bay Resort. on 4 May 2024
Thanks for your commentaries Andrea.We hope you had enjoyed a good stay with our staff in the Cancun Bay Resort.We will continue improving our services to provide to the guest the best experiences.Best regards.

10/10 Excellent

Joaquin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice resort with lots of delicious food options
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 6 May 2024
Hola Joaquin,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 Poor

Susan

Travelled with group
Disliked: Property conditions & facilities
Location is great, I didn’t like the hotel room , shower was broken, toilet sink is clogged, toilet clogged, room smells nasty.all 4 of us have diarrhea, two of us have to stay in the room the second and third cuz we are very sick to go out
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 6 May 2024
Hola Susan We hope this message finds you well during your stay at Cancun Bay. First and foremost, we sincerely apologize for any inconvenience you may have experienced while your stay.Your feedback is invaluable to us, and we are committed to resolving any issues you may have!Kind Regards.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Just wish we had more beach area.
Stayed 5 nights in Feb 2024
Response from Cancún Bay Management on 4 May 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Stefany

Travelled with group
Liked: Staff & service
Está bien si solo vas a descansar, no tiene buenas fiestas, o eventos. La playa es súper pequeña y no tan apta para nadar, debido a que es un muelle. De resto, la comida estuvo rica.
Response from Cancún Bay Management on 4 May 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros. Sus comentarios son increíblemente valiosos para nosotros, ya que nos ayudan a mejorar y optimizar continuamente la experiencia que brindamos a nuestros huéspedes.

6/10 Okay

Cindy

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was very clean, and that's all that really stood out to me. In general, the food, entertainment, property were pretty average. This is my 2nd time to Cancun for all-inclusive so I only have 1 other experience to compare to but I prefer the other resort. A few staff really stood out while the rest were kinda meh. A few days we did not want/need our room cleaned and even though we told the front desk, it was not transpired (there were no signs in the room to put on the door knob). Nowhere on the room phone or pamphlet given was the number to call the front desk (and I did try numbers). I only found this out on Sunday (or was it Monday?) morning when there was no internet; turns out they change the internet password the night before weekly. The front desk staff was also unable to cancel reservations for us at the other restaurant. We had to walk there ourselves to cancel. Which I know sounds minor, but I feel like they could have just called for us. We mainly had the buffet for our entire stay, the other 2 restaurants were not appealing. We also made the mistake of not checking out where the resort was in terms of where along the coast it was because it was tucked away in a marine. No waves (we wanted to play in the waves), a small area to swim in, and many shells/rocks in the sand as well (bring water shoes). But if you don't care for the ocean then it's pretty quiet on the ocean front. Overall it's a smaller, decent resort if you don't have a lot of expectations.
Stayed 5 nights in Apr 2024
Response from Cancún Bay Management on 4 May 2024
We would like to extend our sincere thanks for choosing to stay with us. Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we provide to our guests.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this facility. The staff was amazing and went way out of their way to be helpful and friendly :-) the food at the buffet was really really good and drinks were abundant. There was a wide variety of food for a small buffet and it was mostly very well prepared, we did not really care for the Italian or the Japanese style that you had to make reservations for they weren’t really as special as we expected and the FA choices. Those nights were actually better.
Stayed 5 nights in Apr 2024
Response from Front Desk on 2 May 2024
Dear Wendy,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort Overall! Spend the extra for the Ocean View Room!! Limited food selection and needed reservations for the better food (not enough room for all guests with reservations, some were left out of this opportunity). Unlimited drinks! Shows/Entertainment was ok at best! Great views! Reasonable massages ON THE BEACH! (We went twice) Resort is impossible to reach via phone or email prior to arrival. Do NOT rent a car! Order a shuttle online prior to your destination. Any shuttle service works. Don't pay the high dollar for the "hotel shuttle".
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 1 May 2024
Hola Brian, Thank you for choosing Cancún Bay Resort, we appreciate your comments.Look forward to welcome you soon.

10/10 Excellent

Yura Jacoba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Cancun Bay resort. Guvani offered great entertainment, and the pool was lovely. The rooms spacious and food really excellent! Servers was good but we did not have enough pesos or dollars to tip the servers so that was frustrating since it is not easy to get money anywhere. But Nevertheless they were kind enough to serve is. We will stay there again.
Stayed 7 nights in Apr 2024
Response from Juan Ramirez on 1 May 2024
Hi, Yura,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We hope to welcome you back soon.

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and supportive
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Hola Queen,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

jaimie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Personally it was a good experience. I would go again. Its very conveniently located, decent price, easy access to transportation. Food was nothing out of this world but it was decent. Drinks were deff watered down however I didnt mind because I wasnt trying to wake up hungover. Over all I would come again
Stayed 3 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Dear Jaimie,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Hope to welcome you back soon!

6/10 Okay

Martika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was that house keeping knocked on our door at 8 am in the morning a few times in a row. Other than that I was a really nice place to stay
Stayed 10 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Hola Martika,Thank you for your feedback, this will help us to improve our service.Kind Regards

8/10 Good

Alyssha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient place to stay, drinks were great and staff was very friendly. if the buffet had better food it would have been excellent. Lunch was decent but dinner not so much but overall a good experience
Stayed 2 nights in Apr 2024
Response from Juan Ramirez on 30 Apr 2024
Thank you Alyssha,We hope to welcome you back soon!Kind Regards

8/10 Good

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like is that I called the hotel several time to confirmed my reservation, but all I got is an answering machine and when press reservation or 0. It hanged up. Expedia has the same problem and they even e-mail and got no answer. Also, I was trying to make reservation for pick-up at the airport. Expedia was finally able to help me. I hope in the future, you be able to correct this situation. This why I gave 4****
Stayed 6 nights in Apr 2024
Response from Juan Ramirez on 29 Apr 2024
Hola Maria Thank you very much for your feed back, this will help us to imprive our service.Kind Regards

6/10 Okay

Hemal

Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 29 Apr 2024
Hola Hemal.Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Good

Victoria, ingersoll

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Wish the night life and entertainment had a little more to offer.
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 28 Apr 2024
Dear Victoria,Thank you for your feedback!Kind Regards

8/10 Good

Ruchika

Liked: Cleanliness
overall good
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 27 Apr 2024
Hola, Ruchika,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Erickson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juan Ramirez on 28 Apr 2024
Hola Erickson,Thank you for choosing Cancún Bay Resort, we appreciate your comments.