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"The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel."

"This hotel is excellent for anyone that love romance, adventures, and luxury mixed in one!! It is located only minutes from downtown but provides complementary shuttle service. It is close enough to walk but it’s a plus to have this service:) Rooms all have a great views and comfortable! Pool and hot tub are a must, it also provides a bar and restaurant on site. Loved it, and definitely will rebook!!!"

"This property is excellent, actually is the best of the best in the area that it’s situated. All amenities and all the staff is amazing 10/10. It’s just steps away from the Napoli CENTRALE Station which is the main reason we chose it. The only negative is the surrounding area in which is located which feels very unsafe, dirty and rundown."

"Absolutely wonderful stay. Hotel is beautifully restored. Location was great…a short walk to the action. Only downside was they did not have an elevator down to the beach as was advertised. Staff was helpful and lovely. "

"Excellent service the moment you walk in, courteous and attentive to every need that you might have. Clean room, and quiet at night. Breakfast is just amazing and the staff is so helpful... while sitting at my table, I didn't have to get up for little things. My room was facing the amazing Positano beach, and it did not disappoint at all. Keep in mind that you would hear the noise of the beach, but once you close the doors is just fine."

"We had a wonderful three-night stay for my birthday celebrations. The location is perfect, with beautiful views, easy access to everything in the city, and plenty of lovely restaurants nearby. Our room was spotless and very comfortable throughout our stay. What really made the experience special was the staff — everyone was so attentive, friendly, and went out of their way to make my birthday stay feel extra special. We truly felt welcomed and well looked after from start to finish. I would highly recommend this hotel to anyone visiting Naples and would happily stay here again."

"This is a dream hotel in Sorrento, beautiful gardens surrounded it and views over the water from the balcony were amazing. The room was very comfortable and well decorated and equipped. The staff was super attentive and friendly to all our requests. We had lunch by the water in their exquisite restaurant and breakfast was excellent. We highly recommend this hotel. You will love it."

"We were offered an upgrade for only 25 euros for an early check in and a beautiful one bedroom suite. Amenities are second to none. Staff very helpful."

"Breakfast was about average for Italy( which means still good). Staff was exceptional. Floors were swept but unmoved so if you walk around room with bare feet, your feet will be very dirty. View exceptional - almost as good as Revello. And the convenience of the free shuttle is super."