Outdoor pool, pool umbrellas

Reviews of El Ameyal Hotel & Family Suites

3 out of 5
El Ameyal Hotel & Family Suites
Carretera Transpeninsular Km 3.5, Col. El Tezal, Cabo San Lucas, BCS

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 264 reviews" "
Rating 8 - Good. 100 out of 264 reviews" "
Rating 6 - Okay. 53 out of 264 reviews" "
Rating 4 - Poor. 12 out of 264 reviews" "
Rating 2 - Terrible. 12 out of 264 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There are only a few rooms so it’s like you have the place to yourself.
Stayed 14 nights in Mar 2020
Response from Reservaciones on 24 Mar 2020
Thank you very much for your rating and comment.

6/10 Okay

Verified traveller

NEEDS MORE RESTORATION....
I WOULD ONLY RECOMMEND THIS HOTEL FOR SHORT STAYS. THE GYM NEEDS A ALOT OF CLEANING AND REPAIR.
Stayed 1 night in Feb 2020
Response from Reservaciones on 20 Feb 2020
We appreciate your preference, and that you have taken some time to rate us and leave us your feedback. We inform you that an important extension and remodeling is coming.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Reservaciones on 18 Feb 2020
A nombre de todo el equipo del Ameyal, agradecemos su preferencia y su tiempo para regalarnos una calificación.

8/10 Good

Steve

Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Reservaciones on 29 Jan 2020
Agradecemos su tiempo para regalarnos una calificación.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Reservaciones on 4 Dec 2019
Gracias por su calificación y su elección hacia nosotros.

8/10 Good

Ramsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Reservaciones on 30 Oct 2019
Gracias por su preferencia y tiempo para regalarnos su calificación.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty place bed sheet stained Over all place is filthy
Stayed 1 night in Aug 2019
Response from Reservaciones on 30 Aug 2019
The entire Ameyal team feels sorry for this situation, we offer an apology, we had not received a report regarding the bedding, we will work to improve, thank you very much.

8/10 Good

Charles

Liked: Staff & service, room comfort
Some issues but still good
First room smelled of sour water from bad plumbing and had something mechanical located above it that made an obnoxious hum. Informed front desk and they switched me immediately to a nicer room with no problems. Rooms tend to be noisy since hotel is located right beside the main road, which also makes it easy to get to. Nice little pool and restaurant is open for breakfast most days. Several places to eat withing 300 yards if you aren't looking for 4* dining. For a cheap hotel that's not beachside or downtown it's a good choice.
Stayed 1 night in Jun 2019
Response from Reservaciones on 4 Jun 2019
We regret that the first room we assigned to you has not fulfilled your expectations, we would like your time to leave us your rating and comments.

8/10 Good

OCTAVIO

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great value and minimalist approach. WiFi is slow, elevator wasn't working. Pool is always clean and breakfast on site is a plus....especially if you BOOK IT UP FRONT. Pricing is outstanding and nice place to stay on a budget, with basic needs being satisfied. Recommend it for business and budget-friendly visits.
Stayed 3 nights in May 2019
Response from Reservaciones on 7 Jun 2019
Gracias señor de Anda, todo el equipo del Ameyal esta agradecido con su preferencia desde hace años, agradecemos se haya tomado el tiempo de regalarnos su calificación y comentarios.

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
+++ Staff, quietness --- Location,1st floor, internet
Stayed 9 nights in Apr 2019
Response from Reservaciones on 17 May 2019
We are very pleased that your experience has been pleasant, in the name of all El Ameyal thanks

6/10 Okay

Eli

Liked: Cleanliness
So so
Maybe it was because we came in May but El ameyal has gone down hill. No restaurant, dead grass, no complimentary bfast like last year, elevator still broken. Could be a great property with a little tlc
Stayed 2 nights in Apr 2019
Response from Reservaciones on 7 May 2019
Thank you for the time dedicated to your rating and comments. We regret that your stay has not been so pleasant, comes a remodeling and expansion, we hope to meet your expectations in the future. On behalf of all of us who work in the Ameyal, thank you very much.

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabo fun
Great staff....helpful and hard working. Room always clean and good food and drinks close. Walked around at night feeling safe. Will go back! Found surfing and dishinf close by and town is a short ride away.
Stayed 6 nights in Apr 2019
Response from Reservaciones on 7 May 2019
We are very happy that your stay has been to your liking, on behalf of the whole team we appreciate your rating and comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Reservaciones on 4 Apr 2019
Todo el equipo del Ameyal agradece su calificación.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Reservaciones on 29 Mar 2019
Muchas gracias por su calificación, incentiva mucho a nuestros colaboradores y nos ayuda a seguir mejorando.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
There was no internet service outside the lobby unfortunately
Stayed 8 nights in Mar 2019
Response from Reservaciones on 4 Apr 2019
So sorry, the wifi service just is basic.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 1 night in Feb 2019
Response from Reservaciones on 4 Apr 2019
Gracias por su calificación

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and clean. Not too allowed. Overall was good experience .
Stayed 3 nights in Mar 2019
Response from Reservaciones on 4 Apr 2019
The whole team thanks you for your visit, your comment and rating.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is dated. Many non operational items. Ex elevator Needs attention
Stayed 3 nights in Mar 2019
Response from Reservaciones on 7 May 2019
We regret that your stay has not been so pleasant, comes a remodeling and expansion, we hope to meet your expectations in the future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Reservaciones on 4 Apr 2019
Gracias por su calificación.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Friendly staff. And Close to town.
Stayed 10 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Reservaciones on 4 Apr 2019
Gracias.

2/10 Terrible

Zhi Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only good for the pool...stay away
Adjacent to the highway, extremely noise...barely can get a sleep. Paid for breakfast...only included two toast and a small plate of fruits. Need $$$ for extra. Everything DID NOT work!! You can get a better deal for Comfort inn just close the highway!!!!
Stayed 1 night in Feb 2019
Response from Reservaciones on 5 Mar 2019
Thank you for your comments, the breakfast you purchased is continental, we have special price for guests to expand it to American, in the photos we have published you can see how close we are to the road, although our bedrooms look onto the garden area.

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
Until Reonvation is done, Avoid
the place was in shambles due to the pending renovation, but the pool and Jacuzzi, we gross. We wouldn't even attempt to swim. When they finish their renovation, i expect improvement, but for now, don't stay.
Stayed 1 night in Oct 2018
Response from Reservaciones on 5 Mar 2019
Thank you for supporting us with your comments, they have not yet started the remodeling work, it is a pity that you have not been able to enjoy the pool and jacuzzi I guarantee that our staff works so that every day is clean and look good. We look forward to seeing you at the reopening.

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservaciones on 15 Feb 2019
Muchas gracias por su calificación a nombre de todo el equipo que formamos el Ameyal.

6/10 Okay

Verified traveller

If you don't have housekeeping come every day don't plan on getting water. I had to pull teeth to get one bottle of water after 3 days of no house keeping! It's weird that they have no wash cloths. Other than that it was what i expected for the price! Very decent!
Stayed 5 nights in Feb 2019
Response from Reservaciones on 5 Mar 2019
On behalf of the whole team, we appreciate your comments. We do not receive a complaint from you regarding the cleanliness or amenities. We tell you that each time the cleaning is done, two bottles of water are placed in courtesy, the towels that we provide correspond to the number of people registered.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Its was very well priced so we didnt expect much. But it was the opposite. We had the suite with the kitchen. Our suite was huge and very clean. Our cleaning lady was amazing. The pool area was also very nice. However the pool was a bit chilly all week. But was ok towards the end of our stay. The beach is a bit of a walk. However the bus stops right in front of your hotel. You can take it into cabo san jose or san Lucas. Also you can take right to the airport. Amazing hotel. Can't wait to come back.
Stayed 1 night in Jan 2019
Response from Reservaciones on 13 Feb 2019
We are very happy that your stay was so pleasant, thanks for your comment and rating, help us improve and our customers to choose us. On behalf of everyone again, thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Reservaciones on 15 Feb 2019
A nombre de todo el equipo del Ameyal agradecemos su calificación.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Had to log into internet 10x per day / last day no internet at all. Elevator permanently inoperable Rooms are old and dated. TV in Spanish only
Stayed 4 nights in Jan 2019
Response from Reservaciones on 5 Mar 2019
Thanks for your comments, help us improve. If we have the possibility to put the TV in English, if we have reported it we could have solved it, I commented that there is a total renovation of the rooms and if at the moment the elevator service is not being published on the page.

6/10 Okay

Kimberly

Disliked: Cleanliness, property conditions & facilities
Never again! Dirty!
Very worn down furnishings. Sheets and vouches has stains on them. Glad we were only there for one night! Husband rated as 1star unit
Stayed 1 night in Jan 2019
Response from Reservaciones on 5 Mar 2019
Thank you for your rating and comments, we regret that the current style of our rooms has not been to your liking, I commented that by 2020 the hotel will be fully renovated. In case of having received any report on any situation in the room, as in this case the sheets may well have changed rooms.

6/10 Okay

Darin

Liked: Cleanliness, staff & service, room comfort
Hotel was ok... Wi-Fi is no good.. had to reset everyday and then only worked part of the time. No room safe and safe in lobby was full.
Stayed 4 nights in Dec 2018
Response from Reservaciones on 12 Jan 2019
Thanks for your comments, these are very important to us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
For the rate you can't do better. We got the junior suite and we're impressed with how roomy and upscale the suite was. Location is about 5 minutes from downtown Cabo.
Stayed 3 nights in Dec 2018
Response from Reservaciones on 2 Jan 2019
Your comments are very important to us, they help us to improve and to know them, on behalf of the entire Ameyal team. THANK YOU

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2018
Response from Reservaciones on 29 Dec 2018
A nombre de todo el equipo del Ameyal agradecemos su calificación.

8/10 Good

Brian

Liked: Cleanliness, room comfort
Economical stay with a few drawbacks.
A good economical stay for a short break. WiFi in the room was poor and hot water was not guaranteed in the shower. Staying on the 4th floor was a problem as the elevator was not working and my wife and I had to carry our luggage to our room via stairs. The room was clean and tidy, the bed comfortable, a pleasant view of the pool area from the small balcony. There seemed to be very few other guests. The hotel was close to a busy highway with the resulting noise.
Stayed 1 night in Dec 2018
Response from Reservaciones on 27 Dec 2018
Thanks for letting us know your opinion. We regret that your stay will not be 100% satisfactory, we no longer announce the elevator service to avoid discomfort. On behalf of the whole team, we appreciate your comments and ratings.

6/10 Okay

Navin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice place to relax. Problems with WiFi
The hotel was nice place to relax after a long drive. The AC was working only in the living room. The bedroom AC was not working. The WiFi was unreliable and needed constant resetting by the concierge. The gym is fully equipped but half of the things are rusting so be careful when using the gym equipment.
Stayed 2 nights in Nov 2018
Response from Reservaciones on 27 Dec 2018
Thank you, your opinion is the most important thing for us. We would have liked your stay to be more pleasant, unfortunately the internet service is basic and the gym is now on the terrace and is only for crossfit.

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Reservaciones on 19 Dec 2018
A nombre de todo el equipo del Ameyal, agradecemos su calificación y quedamos a sus ordenes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Reservaciones on 5 Dec 2018
A nombre de todos aquí en el Ameyal agradecemos su calificación.

8/10 Good

Ron, Okotoks

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly an helpful staff rates were very competitive
Stayed 2 nights in Nov 2018
Response from Reservaciones on 22 Nov 2018
Thank you. IT WAS A PLEASURE TO SERVE YOU!!!

8/10 Good

Gilvert, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool, close to town short bus ride away. Good breafasts. Would stay here again
Stayed 7 nights in Oct 2018
Response from Reservaciones on 13 Nov 2018
Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visot to el ameyal hotel in cabo san lucas
was pleasently surprised when i checked in to this hotel. i thought for the price it would hopefully be clean and dry. the room was large and very clean. at check in the staff was very nice and helpful. i asked where the ice machine and within 5 minutes a bag of ice was delivered to the room. nice clean swimming pool. hotel was located within walking distance of medano beach. will stay there again on my next trip to cabo.
Stayed 3 nights in Oct 2018
Response from reservaciones on 31 Oct 2018
Thank you very much for such a nice comment, we are very happy to have been able to serve you. On behalf of all the team that works in The Ameyal Thank you.

8/10 Good

Kay, La Paz, BCS, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place and the staff. Angelica and Timo make you feel like family. The rooms are spacious and clean plus the hotel is very close to everything downtown and to Costco. The only reason they did not get all "excellent" is the elevator was not working. There are only 4 floors though. We recommend this hotel.
Stayed 1 night in Oct 2018
Response from Reservaciones on 25 Oct 2018
Thanks for your comments we will send them to our colleagues. On behalf of the whole team again, thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reservaciones on 30 Oct 2018
Todo el equipo del Ameyal agradece su calificación y esperamos que haya disfrutado al máximo sus vacaciones.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option if you don’t want the mega resort
Great location for Cabo San Lucas activities. Hotel staff was great. Nice size room.
Stayed 11 nights in Jun 2018
Response from reservaciones on 6 Aug 2018
On behalf of all the team that make up the Ameyal, we appreciate you have chosen us, qualified and given your comments.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018
Response from reservaciones on 25 Jul 2018
A nombre de todo el equipo del Ameyal agradecemos su elección y calificación.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife fell and broke her hip on their walkway. Breakfast is terrible.
Stayed 2 nights in Jun 2018
Response from reservaciones on 23 Jul 2018
Mr. Martel Thank you very much for the review, we have knowlegde of what happened and we regret the accident, we are very sad whit this situation as we attach great importance to the safety and well-being of our customers and this took us all by surprise so again we apologize and believe me that we will be more attentive and avoid as much as posible this type of accidents. I am at your service so that you can support us with an extensive comment on the food ypu consumed and be able to take action (in private if it is posible)

10/10 Excellent

Suzanne, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for two weeks at the hotel, staff was amazing even learn some Spanish, the pool area was great very refreshing there is a restaurant at the end of the pool where you can have breakfast and they serve lunch at 2pm very good kitchenette was very practical could use a little more pots but otherwise very good Costco is two blocks down better to fill up on food there to save money there is a local mini market on the next block to get some items if you run out of things, there are buses in front of the hotel that will take you to the Marina or to the beaches and other popular spots and buses drops you back in front of the hotel when you come back very practical on the corner of the hotel there is a kios where you can get a smoothies or juices very good for 50 pesos very refreshing in the morning. I miss the staff has they were so accommodating to me they made me feel like I was with friends I do recommend this hotel for someone who is looking to save money and close to everything great location .
Stayed 14 nights in May 2018
Response from reservaciones on 1 Jun 2018
We miss you too! On behalf of the entire team thank you for choosing us, for rating us and for such a nice comment.

8/10 Good

Meeka, California

Liked: Cleanliness, staff & service, room comfort
Vacationing in Cabos
I stayed at El Ameyal while vacationing in Los Cabos. The room was very large. There was a living room, kitchen area, bedroom (2 full size beds), and 1 bathroom. It was also clean throughout our entire stay. Just make sure you don’t leave food out because the little black ants will take over. The cleaning crew cleaned daily unless you requested otherwise.The people in the front desk were very helpful. There was complimentary WiFi, but it wasn’t consistent (had to have front desk reset router). The pool area was nice, but the jacuzzi wasn’t working during our stay. The landscapers did a great job making sure the pool area was well groomed and cleaned. There’s breakfast offered at the restaurant on site for a small fee. They also have a gym and spa. The amenities offered were nice but not resort quality. If you are looking for a decent, safe, and clean place to sleep at night and explore the city/do adventures during the days this is the place for you! There’s a city bus that picks up directly in front of the hotel (purple and gold bus). It can take you to the airport or downtown (cross the street to go downtown); waaaay cheaper than taking a taxi. There’s also other small food places walking distance from El Ameyal. There’s one directly on the corner of El Ameyal that’s serves food if you want other options. The food market across the street sells goodies, snacks, and drinks for a reasonable price. They also have food there too! Overall, I enjoyed my stay at El Ameyal!
Stayed 4 nights in May 2018
Response from reservaciones on 24 May 2018
It is a pleasure for us to have attended you, we appreciate your rating and comments, we will continue looking for how to improve the internet service. On behalf of the whole team THANK YOU VERY MUCH

10/10 Excellent

carol, nanaimo bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Had a very nice stay. Clean and very quiet. Staff was awesome and very friendly.
Stayed 14 nights in Apr 2018
Response from reservaciones on 30 Apr 2018
Thank you very much, your comments are of great importance to us.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from reservaciones on 23 Feb 2018
Muchas gracias, por su calificación.

8/10 Good

Old Grandpa, Springfield, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We stayed a week, we were very comfortable. For a budget motel it's very nice. We had a 1 bedroom suite with breakfast. Lots of room (700sq) breakfast was OK, not really good or bad. Taxi's were crazy priced for Mexico (high). We road the city bus to and from town at about a 10th the cost of a taxi, it involves a little more walking but not much, they also have lots of buses, on average 1 every 5 minutes or so. Walmart is within walking distance (long walk) But I would recommend transportation.
Stayed 7 nights in Feb 2018
Response from Gustavo Aguirre General Manager. on 19 Feb 2018
Dear Guest On behalf of all the collaborators of El Ameyal Hotel, we thank you for your time to give such valuable comments about your stay at the hotel and the recommendations that you suggest in terms of transportation, this allows us to improve the guest's experience by reinforcing our strengths and taking care of our areas of opportunity, we regret a lot the inconveniences due to the decomposition of the elevator and insufficiency of hot water, we are working on these points. We would really love to be able to attend you again in this house in Los Cabos, BCS. Attentive