"I stayed at this hotel at Manchester for an appointment, but sadly, it did not meet the expectations of a luxury stay. The walls, especially in the bathroom, and even the TV tables were not clean, which is far below what I’d expect from a five-star standard. The staff were also not welcoming; I went down for breakfast just as it was ending, and even though food was still being packed away, no one offered me any alternative. The manager acknowledged me but made no effort to help. Overall, I left feeling very let down, as it didn’t come close to the standards I expected from a five-star hotel.”"