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"My stay at Hotel Neo+ Penang was an incredibly convenient and professional experience. The location is highly strategic, as it only takes about a 10-minute walk to reach the heart of the UNESCO World Heritage site, making it an ideal base for historical exploration. The surrounding amenities are excellent, with convenience stores located both downstairs and within the immediate vicinity. A major highlight for me was the supermarket situated directly across the street, which made shopping for local souvenirs and essentials remarkably easy. Additionally, reaching the famous food stalls at Lebuh Kimberley is quite manageable, requiring only about a 15-minute walk. The hotel room itself was very reasonable, neat, and minimalist, providing a clean and organized environment that met all my professional standards. I also had a chance to visit the rooftop pool, and surprisingly, I had the entire place to myself. It might have been because it was raining at the time, haha, but it offered a very peaceful moment during my trip. Overall, this hotel offers great value and a seamless stay for anyone visiting George Town."

"We booked an Executive Premier King room, it is spacious. A fruit basket was presented to us on arrival. Breakfast was included. We had access to Executive Lounge whole day. Free cocktails in the evening. Afternoon tea is served. Very friendly and courteous staff. Good city centre location. 1st Avenue Shopping Mall across the road. Local city attractions are not far from here. Water dispensers at lift lobby. Convenient and no worry stay. Recommended."

"Beautiful hotel,clean spotless rooms,everything you need at breakfast and a great location. Our 3rd visit to the hotel and certainly won't be the last."

"Everything was good but not sure about the lifts as it seems like they are not programmed well to distribute the usage. One lift service made about 6-7 stops just to go to the lobby from my 31st floor room. Isn’t the other lifts working?"

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Clean room .excellent breakfast. But most of all magnificent staff. Friendly helpful polite and cheerful. Stayed here numerous times and always good"

"Clean and nice"

"Nice "

"The pool wasn’t open, otherwise it’s a beautiful hotel right in the centre of the old town."