The best customer service ever. So surprised to see that their laundry is free. the staff were so sweet, all of them. One of the elevator wasn't working, you won't believe, everybody, I mean from the cleaners to the front desk staff everybody apologized for it! And the manned breakfast was amazing. Great, I mean great, restaurant choices next door. The place around it was beautiful, clean and definitely safe. Would definetly go back to stay the next time we visit Niagara Falls.