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Reviews of Royal Inn

2 out of 5
Royal Inn
1378 Niagara Falls Boulevard, Tonawanda, NY

Reviews

5.8
Rating 10 - Excellent. 28 out of 170 reviews" "
Rating 8 - Good. 34 out of 170 reviews" "
Rating 6 - Okay. 33 out of 170 reviews" "
Rating 4 - Poor. 28 out of 170 reviews" "
Rating 2 - Terrible. 47 out of 170 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
The staff was rude and surly because of my late arrival time. The room had no tv or coffee pot and barely enough room to move between the bed and door. I would not recommend them to my enemy
Stayed 2 nights in Apr 2024

2/10 Terrible

Pauleenmariemara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
ROACHES IN YOUR BATHROOM IS UNACCEPTABLE AND THE OWNER SAID WELL THEY COME OUT OF THE HEATER.. .. unacceptable
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

DOLORES

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was very bad no clean towels no soap all around bad never again much too much way overpriced
Stayed 3 nights in Aug 2023

4/10 Poor

Adhil

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t change towels, room had flies, cooler was nosy.
Stayed 2 nights in Aug 2023

2/10 Terrible

Renuka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stink!
Stayed 2 nights in Jul 2023

6/10 Okay

Simran

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is always great , i really like the home feel of the place.
Stayed 2 nights in Jul 2023

2/10 Terrible

Rakesh

Travelled with family
Liked: Room comfort
Disliked: Staff & service
they charge mor then booking amount
a charge is more unexpectable i booked for 3 person double the bed they charge an extra person for 20 dollar after they blame property manager and property manager say hotel.com charge
Stayed 1 night in Jul 2023

4/10 Poor

GLENN C

Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean little place. Comfy beds and welcoming staff.
Stayed 1 night in Jun 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness
Wanted king bed and got two beds .they also chatged me at hotel and i paided on line,carpets were very dirty all in all nice location and place
Stayed 2 nights in Jun 2023

10/10 Excellent

lanlan, Dix Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet and I got a good night's sleep.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place for a short stay
The room was very clean and pleasant, the only issue is the stench smell of cigarette in the room.
Stayed 1 night in Aug 2022

2/10 Terrible

Brian

Travelled with group
Disliked: Room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Jorge

Stayed 1 night in Aug 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean & comfortable :-)
Stayed 2 nights in Aug 2022

2/10 Terrible

Tammy L

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting..
Stayed 1 night in Jul 2022

8/10 Good

L Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

HAREESH

Stayed 2 nights in Jul 2022

8/10 Good

Balaji

Stayed 2 nights in Jun 2022

6/10 Okay

Kassandra

Stayed 2 nights in Jun 2022

6/10 Okay

Essie

Stayed 1 night in Jun 2022

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Got a less than what we paid for.
We used to go tent camping until about 25 years ago when our children were little. Then we moved up to cabins through a YMCA father-son; father-daughter program. This room was not as clean or well maintained as those cabins. 1) The bathroom doorknob almost fell off (fixed) 2) TV remote needed batteries (fixed) - but needed to be replaced (could only change channels directly on the set). 3) The underside of the bedspread looked like it had never been washed - and approx 18" of the edging was coming off. 4) There was no room service (i.e. no made beds, fresh towels, etc.) 5) The vinyl floor (at least better than carpet) looked like it hadn't been mopped in months. Dirt came off our feet in the shower after walking barefoot for about 10'. There was a 1/4" deep crust all along the floor baseboards. 6) The bathtub stopper was not functional. 7) The window screen was torn for approx 12" at the edge. 8) There were no tissues. 9) There were no end table lamps - so we had to walk across the room to turn off the lights before getting into bed. 10) There were no electrical outlets near the bed end tables, only in bathroom above toilet & next to TV. 11) No main door peep hole or security lock. on the plus side: 1) no bugs 2) convenient parking 3) considerably lower cost that other nearby options
Stayed 3 nights in May 2022

6/10 Okay

Keshav

Disliked: Property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know this may sound weird but the place was super nice and clean on the inside. The outside was a little rundown however it made up for it on the inside the amenities were very clean and functional. I will stay here again in the future.
Stayed 1 night in May 2022
Response from royal inn on 16 Jun 2022
thank you

4/10 Poor

Raymond

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tiny rooms, no amenities, able to hear everything in adjoining rooms
Stayed 1 night in Oct 2021

6/10 Okay

Meghan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Meghan

Stayed 1 night in Sep 2021

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented the room because the picture on Expedia showed a love seat in the room with two queen beds. We arrived to find not even a chair in the room. The room I am sure was cleaned but just looked unclean- toilet seat raised up, stained shower curtain , stain on one of the sheets. This wasn’t the worst hotel I stayed in but it certainly wasn’t the best. Very dated.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for price!
Surprisingly very satisfied with my stay. Room looked recently renovated. Bathroom was very nice. Very clean!
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible, no room for anything. There is a king size bed that takes up the whole room. The light in our room flickered at all times. The bathroom had barely enough room to move around in. The only good thing about the room was the shower had the right amount of pressure. You could hear everything anyone was doing outside in the parking lot. We did not enjoy it at all, and would not recommend this place.
Stayed 2 nights in Aug 2021

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
I’ll stay again
For the price I can’t complain. Area Was quiet!
Stayed 1 night in Jul 2021

8/10 Good

Roxanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and low key
Very nice, quaint 50’s type of motel. Clean and quiet. Friendly and helpful staff. Great location, close to shopping and dining.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Was ok
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
There was a pub1c hair on the towels served!! Yuck!! Purely disgusting
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

2/10 Terrible

Alfredo, Stamford ct

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty everything and smelled very bad, I do not recommend it at all, you can find something better for the same price.
Stayed 1 night in Sep 2020

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay, could have used mre towels but overall was clean and pleasant. could use channel guide for tv
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Tonia

Stayed 1 night in Oct 2019

2/10 Terrible

Ghasem

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Christopher

Liked: Room comfort
Disliked: Cleanliness
It was what it was.
It was what it was... cheap, clean (enough) but not totally clean, but a very comfortable bed. The location was convenient but the hotel is worn down and not really "renovated" even though it kind of looks that way in the pictures.
Stayed 1 night in Oct 2019

2/10 Terrible

Preetham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst inn in niagara Bathroom not clean No proper response
Stayed 1 night in Aug 2019