Reception

Reviews of Barcelo Budapest

4 out of 5
Barcelo Budapest
Király Street 16, Budapest

Reviews

9.4

Exceptional

Rating 10 - Excellent. 381 out of 497 reviews" "
Rating 8 - Good. 96 out of 497 reviews" "
Rating 6 - Okay. 9 out of 497 reviews" "
Rating 4 - Poor. 7 out of 497 reviews" "
Rating 2 - Terrible. 4 out of 497 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

taube

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet room. Just needs a light for counter over room safe where one can place a suitcase. More labels for items on breakfast buffet.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, decent breakfast, helpful
Stayed 3 nights in May 2024
Response from Gergő Galla, General Manager on 21 May 2024
Dear Daniel, Thank you very much for your kind feedback.We are delighted to learn that our prime location contributed positively to your stay. Knowing that you enjoyed our breakfast offerings and found our staff to be helpful is incredibly rewarding for us. It is also heartening to hear that you were satisfied with the cleanliness and condition of our hotel, as well as the service provided.We look forward to welcoming you back for another memorable experience.Best wishes,Gergő Galla, General Manager

10/10 Excellent

Luis

Very nice personnel!! Excellent location!! Good breakfast!
Stayed 3 nights in May 2024
Response from Gréta Dusnoki, Guest Experience Manager on 18 May 2024
Dear Luis, Thank you very much for your kind feedback.It is a pleasure to know that our staff made a positive impression with their service. We take pride in our team's dedication to providing exceptional hospitality. Furthermore, your commendation of our prime location underscores our commitment to offering convenience and accessibility to our esteemed guests. We are also thrilled that the breakfast at Barceló Budapest met your expectations and contributed to a delightful start to your day.We look forward to welcoming you back for another memorable experience.Best wishes,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right bang into the city centre and downtown. Didn't exist such a gem right in the middle of Pest. Service was excellent. Attention to detail. Thank you.
Stayed 6 nights in Mar 2024
Response from Gréta Dusnoki, Guest Experience Manager on 13 May 2024
Dear Steven, Thank you very much for your kind feedback.It delights us to hear that our central location in the heart of Budapest served you well, allowing you to immerse yourself in the vibrant surroundings with ease. Our team is overjoyed that the excellent service and meticulous attention to detail contributed to a memorable experience for you. Furthermore, your compliments on the cleanliness of our rooms, the pristine condition of our hotel, and the quality of our room amenities are genuinely appreciated. These acknowledgments serve as a testament to our dedicated staff's commitment to providing an exceptional stay for our guests.Should you decide to visit Budapest again, we hope Barceló Budapest will be your accommodation of choice, where we will strive to surpass your expectations once more.We look forward to welcoming you back for another memorable experience.Best wishes,Gréta Dusnoki, Guest Experience Manager

6/10 Okay

Madeline

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in May 2024
Response from Gréta Dusnoki, Guest Experience Manager on 13 May 2024
Dear Alex, Thank you very much for your kind feedback.It's heartening to know that our prime location provided the perfect setting for your visit to Budapest, and that the immaculate state of your room added to the enjoyment of your stay. We are also pleased that you found our service to be top-notch, reflecting our commitment to guest satisfaction. While we note your rating on room amenities, we hope that our range of features met your needs and enhanced your time with us. Our team takes pride in maintaining the high standards of Barceló Budapest, and it is always rewarding to see these efforts appreciated by our valued guests. Thank you for choosing to stay with us, and for your positive remarks which serve as an encouragement to us all.Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Agnes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient hotel, front desk was helpful.
Stayed 4 nights in Jan 2024
Response from Gergő Galla, General Manager on 7 May 2024
Dear Agnes,Thank you for your positive feedback.It is heartening to know that the cleanliness of our rooms, the overall condition of Barceló Budapest, the service provided by our staff, and the room amenities all met your high expectations. We take great pride in our efforts to maintain the highest standards of cleanliness and guest satisfaction, and we're thrilled that these details contributed to your comfortable stay.We strive to create a seamless and enjoyable experience for all our guests, and your positive comments reaffirm the dedication of our team. Should your travels bring you back to the heart of Budapest, we look forward to welcoming you again for another exceptional stay.We look forward to welcoming you back on a future occasion.Best regards,Gergő Galla, General Manager

10/10 Excellent

Samantha Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean modern rooms could have done with some more drawer storage
Stayed 3 nights in Apr 2024
Response from Gergő Galla, General Manager on 7 May 2024
Dear Samantha Elizabeth,We appreciate that you took the time to share your experience with us.We are delighted to hear that our central location contributed positively to your experience. It brings us great pleasure to know that the cleanliness and condition of our hotel met your expectations, and our team's service was to your satisfaction. Your comment regarding the need for additional drawer storage has been noted, and while we strive to provide the utmost comfort and convenience in our room amenities, we apologize for any inconvenience this may have caused. Rest assured, we continuously aim to improve our guest experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gergő Galla, General Manager

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights at the end of April. The hotel and staff were lovely. I would highly recommend the hotel and we would stay again. The hotel is on a busy street in Budapest but our rooms were at the back of the hotel and on floors 5 & 6 so we heard no noise. We had two Junior Suites. The rooms were big and had everything you needed. The complimentary toiletries were not refreshed during our stay once used but I am sure if we had asked they would have given us what we needed. There is also no towel rail but our towels dried fine. We booked the Hop On/Hop Off bus and a night cruise with the hotel. The staff were really helpful and nothing was too much trouble. Breakfast was lovely. There was loads of choice and you could ask for different eggs or an omelette from the staff. We wasn’t told this, I just spotted someone with an omelette, so worth knowing. The food was all fresh and there were loads of choice. The only thing missing for us was semi skimmed or skimmed milk… the only choices were full fat or alternatives such as oat milk. It just meant that we didn’t have the cereal options. Again, something to consider. The only disappointment for us was that the rooftop bar was closed for the duration of our stay. The reason was due to the weather and a problem we believe. It was sunny and not windy when we visited so I’m not sure if the weather issue was another factor. It wasn’t a deal breaker just disappointing. You won’t regret booking this hotel for your stay.
Stayed 3 nights in Apr 2024
Response from Gergő Galla, General Manager on 10 May 2024
Dear Rebecca,We appreciate that you took the time to share your experience with us.We are sorry that the solutions provided during the stay were not satisfactory in regards to the milk variety and the rooftop bar closure. Although we strive to meet all our guests' preferences, it seems we fell short in providing a wider milk selection. Furthermore, we regret any disappointment caused by the rooftop bar being unavailable during your visit.It is a pleasure to hear that our staff's attentiveness contributed to a lovely experience and that our Junior Suites provided a quiet, comfortable retreat amidst the bustle of the city. We are also thrilled to know that you had a positive breakfast experience with a wide variety of fresh options. Your commendation of our services and facilities is greatly appreciated, and we are overjoyed that you would recommend Barceló Budapest to others.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gergő Galla, General Manager

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big comfortable and clean rooms w comfy king beds
Stayed 2 nights in Apr 2024
Response from Gergő Galla, General Manager on 29 Apr 2024
Dear Robert, Thank you very much for your kind feedback.Your remarks regarding the spaciousness and cleanliness of our rooms, as well as the overall condition of our hotel, are greatly appreciated. It is gratifying to know that our service met your expectations, contributing to a pleasant experience at Barceló Budapest.We take note of your comments on the room amenities and continuously strive to enhance our guest experience. Rest assured that we are dedicated to offering a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Gergő Galla, General Manager

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and perfect location
Stayed 4 nights in Apr 2024
Response from Gergő Galla, General Manager on 29 Apr 2024
Dear Neil, Thank you very much for your kind feedback.We are pleased to hear that you found our rooms to be exceptionally clean and our service to be exemplary. Our team strives to provide a welcoming and spotless environment for all our esteemed guests.Although you rated the hotel condition lower than other aspects, we continuously work to maintain and improve our facilities to ensure satisfaction. Rest assured that our commitment to excellence is unwavering, and we are sorry that the solutions provided during the stay were not satisfactory. We take great pride in the heart of Budapest location and our array of amenities designed to cater to the diverse needs of our visitors. Your commendations are greatly appreciated and serve as encouragement for us to uphold the high standards of Barceló Budapest.We look forward to welcoming you back for another memorable experience.Best wishes,Gergő Galla, General Manager

10/10 Excellent

Zhao Yuan

Liked: Cleanliness, staff & service
Good location right in the center of town , easy access to all the transportation. Very nice and clean room. Excellent service! Recommend 10/10.
Stayed 3 nights in Apr 2024
Response from Gergő Galla, General Manager on 26 Apr 2024
Dear Zhao Yuan,Thank you for your positive feedback.We are thrilled to know that our central location provided you with the convenience you needed to explore the city, and that you found our transportation links easily accessible. It is also gratifying to learn that the room met your expectations in terms of comfort and cleanliness. Our team is overjoyed to have delivered excellent service that contributed to your recommendation of our hotel. At Barceló Budapest, we strive to create memorable experiences, and your acknowledgment is a wonderful affirmation of our efforts.We look forward to welcoming you back on a future occasion.Best regards,Gergő Galla, General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for all the tourist sights. Variety of food in the area.
Stayed 3 nights in Feb 2024
Response from Gréta Dusnoki, Guest Experience Manager on 20 Apr 2024
Dear Gill,Thank you for your positive feedback.It is truly rewarding to know that our central location enhanced your exploration of the tourist sights and that the diverse culinary offerings in the area met your expectations. We take great pride in maintaining the highest standards of cleanliness and condition in our rooms, and it is gratifying to learn that these details contributed to your satisfaction. Our dedicated staff will be thrilled to hear that their efforts in service and providing well-appointed room amenities were appreciated.We are always here to ensure that every guest experience is as perfect as it can be. We are sorry that the solutions provided during the stay were not satisfactory, but we are committed to excellence and continuously looking to improve our guests' experiences.We look forward to welcoming you back on a future occasion.Best regards,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay in Budapest at the Barcelo hotel. Perfect location close to bars and restaurants and 5 min to hop on any public transport. Bed and pillows were the best in recent memory. Shower was big and awsome. Breakfast was good. Will definitely return and look for other Barcelo hotels in the future.
Stayed 3 nights in Apr 2024
Response from Gréta Dusnoki, Guest Experience Manager on 17 Apr 2024
Dear Guest, Thank you very much for your kind feedback.It is wonderful to know that our central location provided you with the convenience to explore Budapest and enjoy the local cuisine and culture. We're thrilled that the comfort of our beds and pillows contributed to a restful sleep during your stay. Your commendation of the spacious shower and the quality of our breakfast is greatly appreciated, as we strive to provide exceptional amenities for our guests.It's pleasing to hear that your experience has encouraged you to consider Barceló hotels for your future travels. We take pride in maintaining high standards of cleanliness and service, and we're glad that these aspects stood out to you. While we noticed your ratings for hotel condition and room amenities were slightly lower, we hope that they did not significantly impact your overall experience and that you found our facilities to be well-maintained and accommodating. Rest assured, Barceló Budapest is committed to providing a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Gréta Dusnoki, Guest Experience Manager

10/10 Excellent

Serdar, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to sightseeing, restaurants and local grocery stores. Excellent service. Warm hospitality. You feel “Budapest is under your feet”. Enjoyed every moment.
Stayed 6 nights in Mar 2024
Response from Dusnoki Gréta Guest Experience Manager on 8 Apr 2024
Dear Serdar, Thank you very much for your kind feedback.We are thrilled to hear that you appreciated the convenient location of our hotel, which offers easy access to sightseeing, delightful restaurants, and local grocery stores. Our team is dedicated to delivering warm hospitality and excellent service, and your acknowledgment of these efforts is genuinely appreciated. Knowing that our hotel provided you with the sensation of 'Budapest at your feet' and that you were able to enjoy every moment brings us immense joy. The cleanliness of our rooms, the condition of the hotel, and the amenities provided are aspects we take great pride in, and we are glad that these contributed positively to your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Dusnoki Gréta Guest Experience Manager

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and great central location!
Stayed 3 nights in Mar 2024
Response from Melissa Győrfi, Guest Experience Manager on 4 Apr 2024
Dear Rochelle,Thank you for your positive feedback, we appreciate it.We are delighted to hear that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities available have all met your expectations and contributed to a memorable stay. Our staff takes great pride in maintaining our high standards to ensure every guest has a pleasant and comfortable visit.Your kind words are a testament to our commitment to guest satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel service. Was entirely mesmerised by the lobby interior. Staff were incredibly friendly and patient to all customers
Stayed 3 nights in Mar 2024
Response from Melissa Győrfi, Guest Experience Manager on 13 Mar 2024
Dear Emre,Thank you very much for your kind feedback, we really appreciate that you took the time to share your experience with us.I would like to specially thank you for highlighting the service of our Team, we are working hard every day to make our Guests happy and satisfied!We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of Budapest walking distance to many major sights.
Stayed 9 nights in Mar 2024
Response from Melissa Győrfi, Guest Experience Manager on 12 Mar 2024
Dear Alexander, Thank you very much for your kind feedback, we really appreciate that you took the time to share it with us.It's a pleasure to learn that our central location in Budapest provided convenience for your explorations, and we're delighted that our standards in room cleanliness, hotel condition, service, and amenities met your expectations. Our team strives to offer a seamless experience and it's rewarding to know we've succeeded during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean hotel and lovely staff
Stayed 3 nights in Mar 2024
Response from Melissa Győrfi, Guest Experience Manager on 8 Mar 2024
Dear Zahra,Thank you for your positive feedback, we really appreciate it!It's wonderful to hear that you appreciated our hotel's prime location, the cleanliness of our facilities, and the friendliness of our staff. Our team takes great pride in maintaining high standards of service and hospitality, and we're thrilled to know that we've met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one of the staff were extremely friendly and helpful. The hotel is located in a convenient location for a range of activities such as sightseeing or nightlife. The room was comfortable and clean.
Stayed 3 nights in Mar 2024
Response from Melissa Győrfi, Guest Experience Manager on 5 Mar 2024
Dear Oliver,Thank you very much for taking the time to share with us your kind feedback, I really appreciate it!We are thrilled to hear that our staff made a great impression with their friendliness and helpfulness. It's also wonderful to know that our location served you well for both sightseeing and enjoying the local nightlife. Your comments on the comfort and cleanliness of your room are greatly appreciated and it's fantastic to see such high ratings across the board.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Would recommend and would use again
Great hotel. Very clean. Spacious room. Lovely staff. Breakfast was excellent. Noon check helped a lot. Rooms are air conditioned but during winter it only allows the room to go down to 21C or thereabouts which was way too hot for us. The staff came up and opened the window fully for us which made it a lot more comfortable Great location, in a central location to the city sights. Very quite room even with a fully open window although we were towards the rear of the building. Take the 100E bus from the airport to the stop that is 5 minutes walk from the hotel Couldn't be easier...
Stayed 3 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 27 Feb 2024
Dear Darren,Thank you for your review, we really appreciate it!We are sorry that the temperature control during your stay did not meet your comfort level. It's important to us that our guests have a restful and pleasant stay, so we're glad to hear that our staff was able to assist by adjusting the window for better ventilation.Your kind words about the cleanliness of our hotel, the spaciousness of the room, and the friendliness of our staff are very much appreciated. We're also delighted to know that our breakfast selection impressed you and that our check-out time contributed to a more relaxed departure. Moreover, your highlight of our central location and the tranquility of your room, even when the window was fully open, is reassuring to future guests that our hotel can provide both convenience and comfort.We look forward to welcoming you back.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

DIEGO

Liked: Cleanliness, property conditions & facilities
.
Response from Melissa Győrfi, Guest Experience Manager on 26 Feb 2024
Apreciado Diego,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido acerca de su reciente visita a nuestro hotel Barceló Budapest, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Nos alegra saber que la limpieza de la habitación y el estado del hotel cumplieron con sus expectativas al 100%. Trabajamos incansablemente para mantener nuestros estándares y proporcionar estancias memorables.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Only downside would be no radiators to dry towels (in our room at least). However, the frequent housekeeping service mitigated this during our stay. So we never had to use damp towels.
Stayed 3 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 26 Feb 2024
Dear Stuart,Thank you for your review.We apologize for the inconvenience regarding the lack of radiators in your room to dry towels. We're pleased to hear that our frequent housekeeping service was able to alleviate this issue during your stay.We are delighted to learn that you found the room cleanliness, hotel condition, service, and room amenities to be to your utmost satisfaction. Our team strives to maintain the highest standards in every aspect of our service.We hope to welcome you again in the future. Best regards,Melissa Győrfi, Guest Experience Manager

8/10 Good

James Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel overall in an amazing location for everything in Budapest, although was extremely warm in room and air con didn’t seem to do a lot to cool it down, can’t imagine what it would be like in the summer! One day our towels didn’t get changed, which seemed a bit odd, but overall a very good hotel. Would happily stay here again!
Stayed 4 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 26 Feb 2024
Dear James,Thank you for your review.We are sorry to hear that the air conditioning in your room was not meeting your expectations in providing a comfortable temperature. We take pride in ensuring our guests have a pleasant stay, so this feedback is important to us. Regarding the oversight with the towel service, we apologize for any inconvenience this may have caused.We are delighted to know that you found the hotel's location ideal for exploring Budapest and that you were very satisfied with the room amenities.We hope to welcome you again in the future. Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Karen Norma

Travelled with partner
This hotel in central Budapest is perfect Stylish modern hotel with excellent customer was ideal for a weekend stay
Stayed 3 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 12 Feb 2024
Dear Karen Norma,Thank you for your positive feedback.We're delighted to hear that our modern style and customer service met your expectations for a stylish weekend stay. It's wonderful to know that our central location in Budapest provided you with the perfect setting for your visit.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel to stay at, the room was spotless and well maintained and was also cleaned and restocked on a daily basis. The reception staff were so helpful and nothing was ever a problem and made our stay more enjoyable and stress free.
Stayed 3 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 12 Feb 2024
Dear Rebecca,Thank you for your sweet feedback, we really appreciate it!:)It's heartwarming to hear that our team at the reception made your stay more enjoyable and that you found the room spotless and well-maintained. We are thrilled to know that the daily upkeep met your expectations and that our hotel's condition and amenities contributed positively to your experience. Your kind words about the service you received are greatly appreciated, and we are delighted that these efforts helped to make your visit stress-free.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you’re staying to be a tourist for the weekend. Only nag which isn’t the hotels fault is the noice. Next door up till 6am on the balcony and on the street it’s busy with drunk people due to location so close to the bar street.
Stayed 3 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 9 Feb 2024
Dear Stéphanie,We appreciate that you took the time to share your experience with us.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, very clean and tidy. Staff were lovely and even sent up a cake for my partner as it was her birthday.
Stayed 4 nights in Feb 2024
Response from Melissa Győrfi, Guest Experience Manager on 7 Feb 2024
Dear Thomas, Thank you very much for your kind feedback.We're thrilled to hear that you found our hotel to be clean and tidy, and that our staff's thoughtful gesture added a special touch to your partner's birthday celebration.It's rewarding to know that our efforts to provide excellent service have been appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2024

8/10 Good

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay
Stayed 3 nights in Jan 2024
Response from Melissa Győrfi, Guest Experience Manager on 1 Feb 2024
Dear Lynn,Thank you so much for your kind feedback, I am very happy you enjoyed the stay with us!:)We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Raffaella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Jan 2024
Response from Melissa Győrfi, Guest Experience Manager on 15 Jan 2024
Vážený hosť,sme naozaj radi, že ste pre Váš pobyt vybrali práve náš hotel a ďakujeme za najvyššie hodnotenie.Sme nesmierne potešení, že ste boli spokojní s čistotou izby a celkovým stavom hotela. Vaše slová chvály na kvalitu služieb nás naozaj tešia a sú pre náš tím veľkou motiváciou.Doufáme, že i příště využijete našich služeb.S pozdravemMelissa Győrfi, Guest Experience Manager

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location . Room was modern with a fantastic king size comfortable bed. Will definitely stay again on next trip
Stayed 5 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 10 Jan 2024
Dear Mark, Thank you very much for your kind feedback.We are delighted to hear that you found the location to be perfect and appreciated the modern design of your room. It's wonderful to know that the comfort of our king size bed contributed to a restful stay and that you plan to return for your next trip. Our team strives to provide excellent service, and we're glad that this was reflected during your visit.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Snezana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Loc

Stayed 4 nights in Dec 2023

10/10 Excellent

Hasan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right middle of the city center no need to use transportation,, very clean hotel, rooms are big enough, everything new Overall I would definitely recommend it
Stayed 4 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 27 Dec 2023
Dear Hasan, Thank you very much for your kind feedback, we appreciate it.We are delighted to hear that our central location contributed to a convenient stay, eliminating the need for transportation. It is also gratifying to know that the cleanliness of our hotel met your expectations, and that you found the size of our rooms to be ample and well-appointed. Your appreciation for the newness of everything within our facilities is truly valued by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel in a really great location. Staff were very friendly and helpful.
Stayed 5 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 27 Dec 2023
Dear Lee,Thank you very much for taking the time to share your kind feedback with us!I am very happy to read that you had an enjoyable stay with us and everything was up to your expectations, it was our pleasure to host you:)We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Alireza, San Jose

Stayed 3 nights in Dec 2023

10/10 Excellent

Hazel Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

DARREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in with petra was easy and very helpful . Great location and breakfast was clean and staff ready to help. 5 star service.
Stayed 3 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 20 Dec 2023
Dear Darren, Thank you very much for your kind feedback, I am so happy to read your kind feedback.It's wonderful to hear that our staff, particularly Petra, made your check-in process smooth and that you found our location to be excellent. We're also delighted that our breakfast service met your high standards and that our team was ready to assist you, ensuring a 5-star service throughout your stay. Your commendations on the cleanliness of our rooms and the condition of our hotel are greatly appreciated. While we strive for perfection, we acknowledge your ratings and continually work towards enhancing every aspect of our guest experience.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

8/10 Good

Maryam, Birmingham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location
Stayed 3 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 20 Dec 2023
Dear Maryam,Thank you for your positive feedback.It's wonderful to hear that the location of our establishment met your expectations and contributed to a great stay. We are also thrilled that the condition of our hotel was up to your satisfaction, reflecting our commitment to excellence. We appreciate your positive remarks on room amenities, as we strive to offer a comfortable and convenient experience for our guests. We are sorry that the solutions provided during the stay were not satisfactory.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Susanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. The staff were great, friendly and helpful
Stayed 3 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 20 Dec 2023
Dear Susana,Thank you so much for your kind words!We are delighted to hear that the location of the hotel met your expectations and contributed to a great stay. It's wonderful to know that our staff made a positive impact with their friendliness and helpfulness. Your appreciation for the room cleanliness, condition of the hotel, the service provided, and the amenities offered is truly valued.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 3 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 20 Dec 2023
Dear William,Thank you very much for your kind feedback, we appreciate it.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Melissa Győrfi, Guest Experience Manager

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily one of the best hotel stays I’ve ever had. The hotel is beautiful and clean and well-maintained. The location is perfectly located to explore Budapest on foot and also easily accessible to transit, train and airport connections. The rooms are beautifully appointed. The standout here though is the staff. From housekeeping to reception, every single person was warm and helpful and kind and had great recommendations for my stay in the city. A major standout was Petra who spent more time than she needed to trying to help me translate a webpage to book a train ticket and then followed up with me the next day to make sure everything was in order. I honestly cannot recommend this hotel enough!
Stayed 3 nights in Dec 2023
Response from Melissa Győrfi, Guest Experience Manager on 20 Dec 2023
Dear Breanne,Thank you so much for this sweet review, it made me really happy to read it!:)I am delighted to hear that you had such a nice and enjoyable stay with us, and we could make your trip memorable. It was our pleasure to meet you and have you here with us.I specially thank you for highlighting the service of our Team, I will share your words of appreciation with Petra.We look forward to welcoming you back on a future occasion.Best regards,Melissa Győrfi, Guest Experience Manager