Reception

Reviews of Alma Grand Place Hotel

3 out of 5
Alma Grand Place Hotel
Rue des Eperonniers 42-44, Spoormakersstraat, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 288 out of 555 reviews" "
Rating 8 - Good. 189 out of 555 reviews" "
Rating 6 - Okay. 47 out of 555 reviews" "
Rating 4 - Poor. 23 out of 555 reviews" "
Rating 2 - Terrible. 8 out of 555 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! From the moment we walked in we were greeted by the kindest front desk woman , who was helpful with anything we needed. The room was perfect, window view, close to everything! All front desk was super friendly and full of smiles. Highly recommend
Stayed 2 nights in May 2024

10/10 Excellent

Andrew, Stratford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sarah at the front desk is a rock star. She gave great recommendations for bars/restaurants. Her English was as good as her personality. Great job Sarah.
Stayed 2 nights in May 2024
Response from Verania - Communication on 27 May 2024
Dear Andrew,Thank you for choosing to stay at Alma Grand Place and for taking the time to leave a review. We are glad that the staff was able to help you with everything you needed and gave you the best recommendations for bars and restaurants.We'll be sure to pass on your compliments to our team, as your satisfaction is their best reward. We look forward to seeing you again soon.Yours faithfully,

10/10 Excellent

Madeleine, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location. Was a great choice for an overnight stay. Almost immediate access to the Grand Place so for a one day/night stay was fantastic. Room was as expected for quality/price. Clean with a comfy bed!
Stayed 1 night in May 2024
Response from Verania - Communication on 24 May 2024
Dear Madeleine,Thank you for staying at Alma Grand Place and for taking the time to give us your feedback.We are pleased that you especially appreciated our central location in the historic heart of the city, a stone's throw from the Grand Place, the Central Station, restaurants and so many popular attractions.We are delighted that you appreciated the excellent service provided by our staff, we will be sure to pass on your compliments to our team, as your satisfaction is their best reward.We are glad that you liked our clean and comfortable rooms as well as our quality/price aspect. We look forward to seeing you on your next visit to Brussels.Best regards,

10/10 Excellent

Claudia, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, centrally located within walking distance to center, restaurants, metro/train station. Customer service was also great, hotel super clean and very spacious, breakfast available, rooms big and spacious. Highly recommended.
Stayed 2 nights in May 2024
Response from Verania - Communication on 21 May 2024
Dear Claudia,We would like to thank you for choosing the Hotel Alma Grand-Place for your stay in Brussels and for taking the time to share feedback with us. We are delighted that you especially appreciated our central location in the historic heart of the city, a stone's throw away from the Grand Place, the Central Station, restaurants, etc. We are pleased that you appreciated the excellent service provided by our staff, we will not fail to pass on your compliments to our team, as their satisfaction is their best reward. We are also glad that you liked our delicious breakfast with so many food options. We are thrilled that you liked our hotel so clean and spacious and our rooms so large and spacious.We look forward to welcoming you back soon. Yours sincerely,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and very friendly staff
Stayed 4 nights in May 2024
Response from Verania - Communication on 21 May 2024
Dear David,We would like to thank you for choosing the Hotel Alma Grand-Place for your stay in Brussels and for taking the time to share your comments with us. We are delighted that you especially appreciated our central location in the historic heart of the city, close to the Grand Place, the central station, cafes, museums and many attractions. We are pleased that you appreciated the excellent service provided by our attentive and friendly staff, and we will pass on your compliments to our team, as your satisfaction is their best reward. We are glad that you found our hotel clean. Our team takes pride in maintaining a clean and comfortable environment for all our guests. We look forward to seeing you again in Brussels.Best regards,

10/10 Excellent

Helena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property,lovely staff on reception nice and clean rooms with grwat view and fabulous location,minutes from everywhere
Stayed 3 nights in May 2024
Response from Verania - Communication on 21 May 2024
Dear Helena,We would like to thank you for choosing the Hotel Alma Grand-Place for your stay in Brussels and for taking the time to share your comments with us. We are pleased that you especially appreciated our central location in the historic heart of the city, a stone's throw from the Grand Place, as well as the excellent property and the beautiful view offered by our hotel. We are delighted that you appreciated the excellent service provided by our staff, and we will certainly pass on your compliments to our team, as your satisfaction is their best reward, and the well-being of our guests is our top priority. We are glad that you appreciated the nice and clean rooms of our hotel.We look forward to welcoming you soon.Warm regards,

10/10 Excellent

Pam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were so helpful and friendly. They went above and beyond to make our stay memorable. Thank you! Location is great and very close to Grand Place.
Stayed 2 nights in May 2024
Response from Verania - Communication on 28 May 2024
Dear Pam,Thank you for staying at Alma Grand Place and for taking the time to give us your feedback.We are delighted that you especially appreciated our central location in the historic heart of the city, a stone's throw from the Grand Place.We are glad that you have appreciated the excellent service provided by our funny and kind staff, we will be sure to pass on your compliments to our team as your satisfaction is their best reward.We hope to see you soon in Brussels.Warm regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel in great location for grand place and central station. Good value
Stayed 2 nights in May 2024
Response from Verania - Communication on 13 May 2024
Dear Peter,We would like to thank you for choosing Hotel Alma Grand-Place for your stay in Brussels and for taking the time to share your comments with us. We are delighted that you particularly appreciated our central location in the historic heart of the city, a stone's throw from the Grand Place. We are pleased that you appreciated the excellent service provided by our staff, we will not fail to pass on your compliments to our team, as your satisfaction is their best reward. The well-being of our guests is our priority.We look forward to welcoming you back soon. Yours sincerely,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the grand plaza and many great food options.
Stayed 1 night in May 2024
Response from Verania - Communication on 10 May 2024
Dear Kevin,The Alma Grand Hotel would like to thank you for choosing to stay with us and for your excellent review. We are delighted that you enjoyed the wide range of food options we offer and our central location in the historic heart of the city, just a stone's throw from the Grand Place and near many popular attractions. We look forward to welcoming you soon.Yours sincerely,

10/10 Excellent

Lany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility and walkable to popular attractions
Stayed 1 night in Apr 2024
Response from Verania - Communication on 8 May 2024
Dear Lany,Thank you for choosing to stay at the Hotel Alma Grand Place and for taking the time to provide us with your feedback and excellent score. We are very pleased that you particularly appreciated our central location in the historic heart of the city, just a stone's throw from the Grand Place and close to many popular attractions. We look forward to welcoming you back soon. Yours sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and welcoming! Good representatives of the hotel. Professional!
Stayed 1 night in May 2024
Response from Verania - Communication on 6 May 2024
Dear Michael,Thank you for choosing to stay at the Alma Grand Place Hotel and for taking the time to leave a review. We are delighted that you have appreciated the excellent service provided by our staff, we will not miss to pass on your compliments to our team as your satisfaction is their best reward. The well-being of our guests is our priority. We look forward to welcoming you soon. Yours faithfully,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had someone available 24/7 at the desk for any help or questions I had. Convenient to everything in Central Brussels made it a great choice for me...would stay here again!
Stayed 3 nights in Apr 2024
Response from Verania - Communication on 3 May 2024
Dear Sir, Thank you for your comments on your recent stay with us. We are delighted that our staff contributed to your well-being and comfort. We are delighted to read that your room met your expectations. We hope to see you again soon.All the best,

10/10 Excellent

Wendy, Panama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación con vistas estaba preciosa! Cerca de la estación y plaza central. Me quedaría otra vez.
Stayed 2 nights in Apr 2024
Response from Fabiola - Communication on 30 Apr 2024
Dear Wendy,We are delighted to hear that you enjoyed your stay with us and that you found the room with a view to be wonderful. We are also glad that our location close to the train station and the central square helped to make your experience even better.We look forward to welcoming you back on your next visit to Brussels.All the best,

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good hotel. Clean and specious. Near all major attractions. Staff is very friendly and helpful. I would recommend this hotel to any one without second thought.
Stayed 1 night in Apr 2024
Response from Ewa on 29 Apr 2024
Dear Mahesh,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your fedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hoope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

8/10 Good

igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get it
Stayed 3 nights in Apr 2024
Response from Fabiola - Communication on 23 Apr 2024
Dear Igor, We would like to thank you for taking the time to share your review with us. We are delighted that your stay with us was satisfactory overall and that we were able to meet your expectations.Nevertheless, we would like to know if there are any specific aspects of your stay that could be improved to enable us to better serve our guests in the future. Your feedback is valuable to us and helps us to identify areas where we need to focus our efforts to ensure an even more enjoyable experience for our guests.We look forward to welcoming you back on your next visit to Brussels, and will do our best to make your next stay even better.All the best,

10/10 Excellent

Alejandro, Menifee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, walking distance from The Grand Place, friendly staff, Estrella went about and beyond to make sure we get the best experience possible. I would definitely recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Fabiola - Communication on 23 Apr 2024
Dear Alejandro,Thank you very much for your kind comment and recommendation. We are delighted to hear that you had an excellent stay with us and that our location, our staff, especially Estrella, helped to make your experience a memorable one.We will pass on your compliments to her and all our team to motivate them to maintain their excellent service. Your satisfaction is our greatest reward and we are grateful for your recommendation.We look forward to welcoming you back on your next visit to Brussels.All the best,

10/10 Excellent

HTOO MYAT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful and location is great
Stayed 2 nights in Apr 2024
Response from Fabiola - Communication on 23 Apr 2024
Dear Myat,Thank you very much for sharing your experience with us. We are delighted to hear that you found our staff friendly and helpful, and that you appreciated our prime location.Your satisfaction is our top priority, and we are pleased that our team was able to contribute to making your stay a pleasant one. We will pass on your kind words to our staff to encourage them to continue their excellent service.We look forward to welcoming you back on your next visit to Brussels.Yours sincerely,

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stella, who works at the front desk, provided us an exceptional customer service during our stay at the hotel. Staff like her makes a difference who go beyond and above in helping out hotel guest.
Stayed 1 night in Apr 2024
Response from Fabiola - Communication on 23 Apr 2024
Dear Wilma,Thank you very much for taking the time to share your experience with us. We are delighted to hear that Estrella made your stay exceptional with her outstanding service at reception. We are proud to have dedicated staff members like her, who go above and beyond to provide exceptional assistance to our guests.We will pass on your kind words of thanks to her and the whole team. They will be delighted to know that they helped to make your stay a memorable one.We look forward to welcoming you back on your next visit.All the best,

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Centraal station and the main square.
Stayed 1 night in Apr 2024
Response from Fabiola - Communication on 16 Apr 2024
Dear Cassandra,Thank you for sharing your feedback on your recent stay. We are delighted to hear that our location, close to Central Station and the main square, helped to make your stay convenient and enjoyable. We look forward to welcoming you back on your next visit.All the best,

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 3 nights in Apr 2024
Response from Ewa on 14 Apr 2024
Dear April,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Esatblisment.With warm regrads,EwaReception desk

8/10 Good

Michael, Sugar Loaf

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet room. Very friendly staff!
Stayed 1 night in Apr 2024
Response from Ewa on 13 Apr 2024
Dear Michael,First of all we thank you fro choosing Alma Grand Place Hotel.We deply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

8/10 Good

Daniel

Stayed 2 nights in Apr 2024
Response from Fabiola - Communication on 2 May 2024
Dear Daniel,Thank you for your note on your recent stay with us. Your feedback is important to us and we are pleased to see that your overall experience with us has been positive.If you have any suggestions or additional comments about your stay, please do not hesitate to let us know. We are always listening to our customers to improve our services and ensure that every stay is as enjoyable as possible.We look forward to welcoming you back in the near future. All the best,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely room with good views over the city. Warm and friendly hotel reception... location was perfect for our visit to Brussels.
Stayed 2 nights in Apr 2024
Response from Fabiola - Communication on 9 Apr 2024
Dear Mark,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found our room lovely with good views over the city. It's wonderful to know that you were pleased with the warm and friendly reception from our staff.We take pride in providing a comfortable and welcoming environment for our guests, and we are thrilled that our location was perfect for your visit to Brussels. Your satisfaction is our top priority, and we are grateful for your kind words.We look forward to welcoming you back on your next trip to Brussels. Warm regards,

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was nice and the room was fine, other than the fact it was on the bottom level. The mirror above the bed fell on me while I was sleeping one night and really bruised my arm. The mirror was massive and looked like it was barely attached to the wall with anything. Unfortunately I did not get any sort of refund or anything after this incident
Stayed 2 nights in Mar 2024
Response from Fabiola - Communication on 26 Mar 2024
Dear Nicole,We would like to thank you sincerely for taking the time to share your experience with us following your stay at the Alma Grand-Place hotel. First of all, we would like to apologise for the incident that occurred during your stay in our hotel. The safety and well-being of our guests is our absolute priority, and we are deeply sorry that you were affected by the falling mirror.We take this type of situation very seriously and will immediately investigate the circumstances surrounding this incident. Your feedback is very important to us and will help us to take the appropriate steps to prevent similar incidents in the future.We sincerely apologise for any inconvenience caused and look forward to welcoming you back and providing you with a much better experience.Yours sincerely,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess was excellent. I arrived early and he was able to find me a room.
Stayed 2 nights in Mar 2024
Response from ewa on 17 Mar 2024
Dear Charles,First of all we thank you fro choosing Alma Grand Place Hotel.We deeply appreciate your fedback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regrads,EwaReception desk

10/10 Excellent

Kevin, Vaudreuil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Fabiola - Communication on 2 Apr 2024
Dear Kevin,Thank you very much for rating your recent stay with us! We are delighted that your experience was so positive and we are extremely grateful.Your satisfaction is our top priority and we are delighted that everything lived up to your expectations. We hope to have the opportunity to welcome you again on your next visit, and to provide you with an equally enjoyable, if not better, experience.Once again, thank you for your review and see you soon!All the best,

10/10 Excellent

Mr Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay. My only criticism would be the lack of a fridge in my room, other than that all good. Bed was comfortable, staff friendly and helpful, room was clean and well laid out, view out the window was great. Very happy, would gladly stay here again and hope to do so.
Stayed 5 nights in Mar 2024
Response from Fabiola - Communication on 12 Mar 2024
Dear Mr Dominic,Thank you very much for sharing your experience with us. We are delighted to hear that you had a fantastic stay with us and that our team helped to make your experience a memorable one.We are pleased to hear that you found the bed comfortable, the staff friendly and helpful, and the room clean, well appointed and with a superb view out of the window.We look forward to welcoming you back on your next visit to Brussels.Yours faithfully,

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel amazing stay!!! Sarah and Eduardo
Went for a couple days away to see a concert. Arrived at the hotel early and they kindly let us into a room so we didn’t have to carry our luggage around. Then spoke to Eduardo who was kind enough to show us all of his favourite places to visit, eat and drink at. Then Sarah who gave us directions to the arena to see the concert! Gave us so much information and all staff really friendly and the room was lovely and cleaned everyday. Highly recommend to everyone right in the centre we will definitely be coming back!! Thanks so much for a lovely stay our first time in Belgium and these guys made it extra special.
Stayed 3 nights in Feb 2024
Response from Fabiola - Communication on 29 Feb 2024
Dear Ellie,Thank you very much for choosing our hotel for your trip abroad and for sharing your experience with us. We are delighted to hear that our team were able to make your stay as enjoyable and memorable as possible.It is very gratifying to know that our staff, in particular Eduardo and Sarah, were able to meet your needs by providing useful information about local attractions and guiding you throughout your stay, including how to get to the concert. We are proud of our dedicated team who always strive to provide exceptional service to our guests.We are also delighted that you enjoyed the cleanliness and comfort of your room and our central location. Your recommendation means a lot to us, and we would be honoured to welcome you back on your next visit to Belgium.Thank you again for your kind words and your confidence in the Alma Grand Place Hotel. We are delighted to have been able to help make your first experience in Belgium so special.We look forward to seeing you again soon.Yours sincerely,

10/10 Excellent

Maren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance of the train, shopping, restaurants, and museums. Friendly staff with easy check-in.
Stayed 3 nights in Feb 2024
Response from Fabiola - Communication on 5 Mar 2024
Dear Maren,Thank you very much for your positive feedback. We are delighted that our prime location, within walking distance of public transport, shops, restaurants and museums, has helped to make your stay pleasant and convenient.We are also pleased to hear that you appreciated the friendliness of our staff and that your check-in went smoothly. Your satisfaction is our top priority and we are delighted that we were able to meet your expectations from the moment you arrived.We look forward to welcoming you back on your next visit to the region.All the best,

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Ewa on 27 Feb 2024
Dear Shannon,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

4/10 Poor

James

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Its unusual for me to leave a bad review of a hotel. Minor inconvenience the hotel is in a pedestrian area making it difficult for taxis to deliver you if the driver doesn't know the area. The hotel is located close to the medieval centre which is great. Now the bad parts. Noisy bars in the same street on Saturday night they were still partying loud music and shouting as i left for the airport 7.30 Sunday morning this noise had been continuous from Saturday night, Friday night was noisy with loud jazz music. The room was very cold there are heating controls in your room but these have been disconnected and the temperature of your room is controlled at reception. I complained on Saturday morning that my room was about 15 c reception controls stated 26c so they put the controls at reception up to 35c Saturday night i had another cold night on Sunday morning i asked at reception what the temperature was set at they'd put it down to 25c . Thanks reception 2 cold nights because your heating system controlled at reception doesn't control the heating correctly in room 305. Cooked Breakfast on Saturday was only half warm. Hot water was only just warm enough turn the shower to max heat for a just warm not hot shower. There is no shower cubicle just a bath and shower curtain.
Stayed 2 nights in Feb 2024
Response from Alma Grand Place on 28 Feb 2024
Dear Mr Frost, thank you for taking a moment to share your feedback regarding your recent stay. We all take great pride in providing our guests with the highest levels of service and comfort. Therefore, we are sorry to learn that we failed to meet your expectations on this occasion. As you have noticed, we are located in the heart of Brussels, in the historic site right next to the Grand Place, in a very lively area surrounded by restaurants and bars. We are really sorry to read that you were disturbed by the noise; please note that we have quiet rooms overlooking the inner courtyard. Unfortunately, we did not find any request for a quiet room on your extranet reservation. Last but not least, we do apologize for the inconvenience caused by the room temperature and for not being able to fix it during your stay. As we do not wish for you to be left with a poor impression of your time with us, we would greatly appreciate the opportunity to restore your faith in our brand. We would be delighted to upgrade you to a premium room at a preferred rate upon your next trip to Brussels. Looking forward to welcoming you back hopefully in the not too distant future and prove that we can do better, Best regards, Carla

8/10 Good

Jose David

Travelled with family
Liked: Amenities
.
Stayed 4 nights in Feb 2024
Response from Fabiola - Communication on 27 Feb 2024
Dear DavidWe would like to thank you for your review of your recent stay, your feedback is invaluable to us and we are pleased to see that your overall experience with us was positive.If you have any suggestions or additional comments about your stay, please do not hesitate to let us know. We are always keen to improve our services and ensure that every stay is as enjoyable as possible for our guests.We look forward to welcoming you back in the near future.All the best,

10/10 Excellent

Anuja

Stayed 2 nights in Feb 2024
Response from Fabiola - Communication on 21 Mar 2024
Dear Anuja,We would like to thank you sincerely for your positive review and your note regarding your stay at the Alma Grand-Place.Your satisfaction is our greatest reward and we are delighted to hear that you enjoyed your stay with us. We are delighted that your experience lived up to your expectations.We look forward to welcoming you back on your next visit.Yours faithfully,

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ewa on 20 Feb 2024
Dera Ruth,First of all we thank you for choosing Alme Hotel for your stay.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Hasan Can

Stayed 2 nights in Feb 2024
Response from Ewa on 19 Feb 2024
Dear Hasan Can,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that your enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our establishment.Warm regards,EwaReception desk

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure travels
Hotel is in the middle of everything which is perfect! The room itself has limited space for toiletries. The TV itself had issues with casting (chromecast) and the channels will change to another channel by itself. WiFi is a little spotty at times.
Stayed 3 nights in Feb 2024
Response from Fabiola - Communication on 22 Feb 2024
Dear Guest,Thank you for taking the time to share your experience with us following your stay at the Alma Grand Place hotel. We are delighted that you particularly appreciated our central location in the historic heart of the city, just a stone's throw from the Grand Place.However, we are sorry to hear that some aspects of your stay did not live up to your expectations. We take note of your various concerns. Your feedback is extremely valuable to us, and we will endeavour to address these issues to improve our guests' experience in the future.We look forward to welcoming you back and providing you with a more satisfying experience during your next stay.Yours sincerely,

2/10 Terrible

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fabiola - Communication on 14 Feb 2024
Dear Matthew,Thank you for choosing the Alma Grand-Place Hotel for your stay.We note that you gave us a rating without leaving a comment. We would like to apologise if your experience did not live up to your expectations. Your satisfaction is our top priority, and we would like to know the reasons for your dissatisfaction so that we can improve our services.We would be grateful if you could let us know what you did not like about your stay. Your feedback is valuable to us and will enable us to take corrective measures to improve.We hope to have the opportunity to welcome you again in the future and to offer you an experience that will meet your expectations.Yours sincerely,

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Virginia - Front office on 13 Feb 2024
Dear Michael,Thank you for taking the time to give us your feedback.We are glad you enjoyed your stay.We hope to see you again soon.Kind regards,

10/10 Excellent

Keila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay so easy and they were very nice. The front desk team provided us with different recommendations for food and transportation that made it easy to navigate a new city.
Stayed 2 nights in Jan 2024
Response from Fabiola - Communication on 14 Feb 2024
Dear Kelia,We are delighted to hear that you had a pleasant stay with us and that our staff were able to contribute to making your experience so positive.We are pleased that our team was able to provide you with useful recommendations, making it easier for you to explore our beautiful city. We always strive to provide attentive and personalised service to our guests, and your feedback is a valuable validation of our efforts.We look forward to welcoming you back on your next visit to Brussels.All the best,

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at Alma Grand Place Hotel, the staff were so friendly and helpful, a lovely room and great location
Response from Virginia - Front office on 13 Feb 2024
Dear Tracey, We would like to thank you for taking the time to leave us your rating and comments.We are delighted that you enjoyed your stay and our location in the heart of Brussels.We look forward to welcoming you back soon.We wish you an excellent week.Best regards,

10/10 Excellent

Yared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close and convenient to everything, we got visit and see everything within walking distance, very nice staff members.
Stayed 2 nights in Jan 2024
Response from Fabiola - Communication on 31 Jan 2024
Dear Yared,We would like to thank you for taking the time to share your opinion following your stay at the Hotel Alma Grand-Place. We are delighted to see how much you enjoyed our services and our central location in the historic heart of the city, just a short walk from the Grand Place.We look forward to welcoming you back soon for an even better experience.

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities
Great location - only a few minutes walk from the main square or the central train station. Room was on the front of the property so at times was a little noisy.
Stayed 2 nights in Jan 2024
Response from Ewa on 18 Jan 2024
Dear Jo,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for itWe do appologize for a noisy and we hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Xianli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a very convenient location. The staff are super friendly and helpful. Highly recommended.
Stayed 3 nights in Jan 2024
Response from Ewa on 14 Jan 2024
Dear Xianli,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your fedback concerning location and staff and thank you for it.We are glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our establishment.Warm regards,EwaReception desk

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality and room
The service was great. Every staff member is warm and gentle as well as professional. Room is well organised. Good shower and bathroom. Room is a little too dark.
Stayed 2 nights in Jan 2024
Response from Ewa on 10 Jan 2024
Dear,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Aoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅や芸術の丘まで徒歩5分、グランプラスまで3分程度の好立地です。繁華街エリアから一本小道を入るため夜も明るいのに静かでよかったです。 スタンダードツインは余裕で2つスーツケースを広げるゆとりがあり、ハンガーや上着掛けスペースも多く簡単な洗濯物も干せました。またバスルーム含め暖房がしっかり効いていて冬にはよかったです。水回りも清潔でシャワーの水量・水圧も申し分なく温度調節がしやすいのも毎日の快適さに役立ちました。バスルームのドアが寝室に面してるため浴室音が気になる人がいるかもしれませんが、今回は家族利用だったので問題なかったです。 部屋に冷蔵庫がなかったのでそこだけ注意です。暖房が効いているのもあり日中購入したマカロンのクリームが夜には少し溶けていました。
Response from Fabiola - Communication on 10 Jan 2024
Dear Aoi,Thank you for staying with us and for taking the time to leave us your excellent comments.We are delighted to hear that you enjoyed your stay and were happy with your room and its facilities. We are glad that you particularly appreciated our central location in the historic heart of the city, just a stone's throw from the Grand Place.Your comments are very important to us and will be taken into consideration for future improvements.We look forward to welcoming you during your next stay in Brussels. Best regards,

6/10 Okay

Arash

Stayed 3 nights in Jan 2024
Response from ewa on 10 Jan 2024
Dear Arash,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem in the heart of Brussels
Perfect location to see the best Brussel has to offer! The hotel itself was clean and cosy. Reception staff were welcoming, friendly and very helpful. The room was clean and comfortable. Breakfast-small buffet style breakfast however enough variety to suit various diets. Dining area clean and stylish. Would definitely recommend! 5*
Stayed 3 nights in Dec 2023
Response from Ewa on 10 Jan 2024
Dear Daniel,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We're glad to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you once again in our Establishment.Warm regards,EwaReception desk

10/10 Excellent

Ramonchito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay..very conveniently located in the middle of the action and very close to the train station. Lenny, the front desk guy is very ppolite, helpful and always smiling. Great Job Lenny.
Stayed 2 nights in Dec 2023
Response from Fabiola - Communication on 31 Jan 2024
Dear Ramonchito,We would like to express our gratitude to you for choosing the Hotel Alma Grand Place for your stay and for taking the time to share your review. We are delighted to hear that you particularly appreciated our central location in the historic heart of the city, just a stone's throw from the Grand Place. Your praise will be passed on to our team, as your satisfaction is their greatest reward.We look forward to welcoming you back very soon!All the best,

8/10 Good

Kerri

Stayed 2 nights in Dec 2023
Response from Ewa on 31 Dec 2023
Dear Kerri,First of all we thank you for choosing Alma Grand Place Hotel.We deeply appreciate your feedback and thank you for it.We hope to have the opportunity to welcome you once again in our Establishment.Warm regrads,EwaReception desk

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 2mins walk from Grand Place.
Stayed 2 nights in Dec 2023
Response from Virginia on 30 Dec 2023
Dear Sir Manjit, Thank you for choosing Hotel Alma Grand Place for your stay in Brussels and for taking the time to give us your feedback.We are delighted that you particularly appreciated our central location in the historic heart of the city. The satisfaction of our guests is our priority.We hope to see you again very soon.Kind regards