Airport Hotels, Brookings (BOK)

"Terrible Experience – ADA Violation, Unsanitary Room, and Unauthorized Charges I booked a stay at AmeriCoast Inn through Expedia, and the experience was unacceptable. The room was extremely unsanitary and had a strong foul odor, making it unfit for occupancy. Despite declaring my son service dog and providing ID upon check in the hotel. I was charged $250 as a “pet fee”, the next morning which is a clear violation of the Americans with Disabilities Act (ADA). Then lied they about the stay and said my son nor I stayed there and finally admitted it when I submitted proof!! The room smelled horrible , like sewage and mold , stained towels , rude weekend workers. NO ICE machine and the ocean view lol there isn’t also , you can hear everything and because they basically stole money we had to sleep in the car the second night of the (smell)because we had nowhere to go causing my account to be overdraft Expedia representatives refused to escalate the matter or assist, leaving me financially harmed when the unauthorized charge caused my account to go negative. Both Expedia and AmeriCoast Inn failed to provide basic consumer protections, including a safe, clean room and proper handling of a service animal. I cannot recommend this hotel or Expedia and strongly advise future guests to proceed with caution. Expedia refused to help or escalate, leaving me financially harmed. I do not recommend this hotel or booking through Expedia. Reporting to all proper authorities "

"Room had no microwave and had sugar ants in it. Didn’t notice until was bed time and they was crawling on the nightstand and on the blankets. Took a shower next morning and there was black hairs 3 of them on shower wall. "

"Comfy beds, great breakfast with a ton of variety…amazing views of the ocean as long as there isn’t fog, but even then very pretty. "

"Yes"

"Awesome spacious mini apartment at room rates, friendly staff and great location 👍"

"Great price, clean room and nice staff."

"Everything went well. I’d stay there again. "

"Staff was courteous. The refrigerator made a very loud clunking noise when it ran. They replaced the refrigerator with another but the replacement didn’t work at all. The floors were not very clean. You could feel the sand under your feet. The flooring needs replacing there are pieces where it is broken or raised. The coffee carafe was chipped. Lots of highway noise. (Not the fault of the motel) "