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Reviews of Beaulieu Hotel

4 out of 5
Beaulieu Hotel
Beaulieu Road, Beaulieu, Brockenhurst, England

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 186 reviews" "
Rating 8 - Good. 67 out of 186 reviews" "
Rating 6 - Okay. 34 out of 186 reviews" "
Rating 4 - Poor. 17 out of 186 reviews" "
Rating 2 - Terrible. 9 out of 186 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debs

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. The room was immaculate and I could use the lift to our room. (OA in knees) The shower was gorgeous. We came for a memorial which was in the chapel nearby and then refreshments at Buckners Hard. The staff were amazing and did very well, even though a bit understaffed for a while. The food was amazing and delicious. We will, definitely stay again. See more of the sights and the ponies 🥰 Thank you ☺️
Stayed 2 nights in May 2024

10/10 Excellent

Adam

Stayed 1 night in Apr 2024

8/10 Good

Hayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was lovely but floor boards noisy could hear everyone walking to there rooms
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in New Forest
Lovely hotel in a beautiful spot and perfect for rail travel. Great locally sourced food, but very poor internet.
Stayed 3 nights in Feb 2024

8/10 Good

Claire

Stayed 2 nights in Feb 2024

10/10 Excellent

Freddie

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaulieu Inn
The on line information matches the pictures, beautiful setting with walks across the road, horses roaming free. Pub next door is so convenient for drinks and food. Lovely atmosphere.
Stayed 1 night in Dec 2023

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Lloyd

Disliked: Staff & service, property conditions & facilities, room comfort
Overall incredibly disappointing
This hotel could be so much better. The receptionist was lovely and the area excellent but the building is incredibly neglected with stained carpets throughout. Worse though was the restaurant with an already limited menu limited to almost non-existent because someone had forgotten to order food for the kitchen to prepare. This was exacerbated by the restaurant manager squeakily repeating that it was not his fault 🙄 That said, breakfast was a pretty sorry affair with a poorly prepared and tasteless full English.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Great on the surface but could be better
Initial impressions…outside looks great, bar and dining areas very cosy and inviting. Had to wait 10minutes at reception as no-one around. Although a sign on desk did say ‘back shortly’ I just wanted to check in after a long day. Was told I was upgraded as I was a late check in which was a nice touch! The Room was a decent size, warm and quiet. However, felt room was basic, no towels, bottle of water was empty and there was rubbish in the bin. Room was clean and beds were made up so obviously the cleaner left in a hurry! I was offered a complimentary drink at the bar as a result of this. Wifi in room 15 has a poor signal. The TV was ok but could really do with updating. TV guide didn’t work. Overall room was ok but nothing special. Didn’t eat at restaurant but again looked cosy. Would I stay again? Probably yes, but that’s because of its location in the middle of a beautiful area.
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service
Wrong cake!
We stayed for my wife’s birthday. The place needs some serious Maintenance and there were never any staff around. The ‘drift’ restaurant is chaotic. They had run out of many things. I had pre-arranged for the kitchen to make us a birthday cake. Despite me clarifying that we wanted a chocolate cake we got a jam sponge cake which we were all disappointed with.
Stayed 2 nights in Nov 2023

6/10 Okay

Clare

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room was very dated with paper hanging from the ceiling, the bathroom was in need of a lot of tlc and had all the paper and paint hanging off, didn’t even want to shower in it
Stayed 1 night in Oct 2023
Response from Alysha - Senior Receptionist on 24 Oct 2023
Dear Clare, Thank you for taking the time to review your stay with us and we are sorry that it didn't meet our usual high standards. We will be looking into your feedback and passing onto the appropriate teams to improve. We hope to welcome you again soon!Kind RegardsAlysha - Senior Receptionist

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Alysha - Senior Receptionist on 24 Oct 2023
Dear Phillip, Thank you for your high rating of your stay with us at the Beaulieu Inn Hotel. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon!Kind regards, Alysha - Senior Receptionist

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alysha - Senior Receptionist on 24 Oct 2023
Dear Martin, Thank you for taking the time to review your stay. We are dissapointed to see that you marked us quite low. We hope that you come to visit us again soon. Kind regards, Alysha - Senior Receptionist

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location surrounded by beauty
Stayed 2 nights in Sep 2023
Response from Alysha - Senior Receptionist on 24 Oct 2023
Dear Joseph, Thank you for taking the time to review your stay. We are so lucky to be situated right in the heart of the Forest and are even luckier to be able to share this with our guests. We hope that you come to stay with us again soon!Kind regards, Alysha - Senior Receptionist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful
Stayed 2 nights in Sep 2023
Response from Alysha - Senior Receptionist on 24 Oct 2023
Dear guest, Thank you for such a lovely review. We are so glad that you loved us here at the Beaulieu Inn. We will be sure to pass your comnments onto the team. We look forward to welcoming you back soon!Kind regards, Alysha - Senior Receptionist

8/10 Good

Craig

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Alysha - Senior Receptionist on 24 Oct 2023
Dear Craig, Thankyou for taking the time to review your stay. We are dissapointed to ses that you gave such a low rating for us. We hope that you return to the Beaulieu In again soon and enjoy a better stay the Beaulieu Inn way. Kind regards, Alysha - Senior Receptionist

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot. Pleasant helpful staff. Nice decor and ambience. Lovely garden and lounge areas. Had to go to the building next door for meals which might not be ideal in the rain. Few issues with keeping the window open, noise from the road and shower wasn’t the best but non of this really mattered. Really enjoyed our stay.
Stayed 2 nights in Sep 2023

6/10 Okay

Briony

Travelled with partner
It was comfortable but bedside light not working. Very limited menu on Sunday. Inadequate garden considering surroundings of new forest. No coffee in room. But staff were nice and pool limiting.
Stayed 1 night in Sep 2023

6/10 Okay

Eileen

Liked: Cleanliness, staff & service, room comfort
Lovely View’s
Easy check in. Lovely room clean and tidy. The garden seating needs re doing. Cushions on chairs wet. The bar in the Hotel needs someone to run it.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Aug 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Alexandra

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Orly

Travelled with family and small children
Liked: Amenities
Lovely countryside, comfortable room and beds, and impeccable, friendly service!
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Inconsistent and disappointing
We arrived late and the lady stayed to check us in which was lovely. The room was ok but small for a family of 4 with 2 young children. The other room we booked for 2 other family members was bigger but had previous water damage with paint and wallpaper coming off the walls. The receptionist was lovely and knew answers to questions as well as ensuring that we had everything we needed. The staff in the pub however were slow and answered back. We had a meal 2 days in a row that was a different portion size each time and instead of making it right they just left it and we had to pay the same amount. We were sat at a dirty table, not provided with a highchair for our 8 month old baby, just a booster seat. Eggs at breakfast were undercooked or overcooked. Barely right. Sausages were tough as if they had been under a lamp for too long. Our child had more ice cream than we did on the same dessert. It was just so inconsistent. Each day when cleaning the room, no dirty towels were removed, nor dirty glasses and spoons. Towels were replenished and beds were made but when staying for 3 nights we had a huge pile of towels and dirty crockery with the already small family room. Main toilets were dirty and hand towels were everywhere at 9.15am on Sunday, they clearly hadn’t been cleaned from the wedding party the previous night. Lots of training needed and a bit of TLC. We won’t be returning.
Stayed 3 nights in Jul 2023

4/10 Poor

Danielle

Stayed 1 night in Jul 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Like: location, ambience. Dislike: 1. even though rooms were available when we arrived at 10:30 we were not allowed in until 11:00. 2. The food was very good but service was dreadful - at dinner we waited nearly an hour for our food and it took 2 hours from arriving to our dessert order to be taken - At breakfast, we waited over 30 mins for the cooked breakfast and had to remind the waitress. It then arrived immediately but was dried up. 3. Even though we left the 'please make up room' notice outside the room nearly all day it was never done.
Stayed 2 nights in Jun 2023
Response from Rachel Burt - General Manager on 14 Jul 2023
Thank you for taking the time to leave your feedback post stay with us, we are so pleased that you enjoyed our excellent location and indeed the ambience of our country Inn. We are sorry to hear of the dissapointment you had with the service in the Drift, and the no service of your room, please rest assured that as the new team start with us, corrective training is taking place. We do strongly appreciate that this should have been right first time, something that we strive for with our very best intentions but are saddened that we failed on this occasion. I do hope you will visit us again in the future to see improvements made.

2/10 Terrible

M JIMENEZ

Stayed 1 night in Jul 2023
Response from Rachel Burt - General Manager on 14 Jul 2023
Dear Jimenez Thank you for sharing the images of the Drift's garden area, it is dissapointng to see that the area had not been cleaned by the staff. Please rest assured this has been dealt with and new procedures in placeWe do hope that you will visit us again in the future to see improvements made

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building, setting.. hotel very busy..Hotel desperately needs money spent on it to preserve it.. not very clean, mould in bathroom.. breakfast very expensive for quality and service.
Stayed 1 night in Jun 2023
Response from Rachel Burt - General Manager on 14 Jul 2023
Thank you Catherine for taking the time to review us. I am so sorry to read that you didn't enjoy your recent stay. We always look for ways in which we can improve and appricate the feedback to ensure changes are made. We do hope you will visit us again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Stayed in one of their garden rooms and honestly couldn’t really fault it. The room was bigger than I expected. Quite close to the railway line but that stops at night. Didn’t disturb us and we had the windows open. Restaurant is in the attached pub, food and service excellent for pub grub and we tailored ours.. no problem for the staff.
Stayed 2 nights in Jun 2023
Response from Rachel Burt - General Manager on 14 Jul 2023
Thank you so much David for your fantastic review. It makes all the staff's hard work worth it. We hope to see you again soon in the New Forest.

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

James

Travelled with partner
Well, firstly the location is Stunning and the stay here was part of our anniversary celebrations. Dining staff were excellent, however booking in did go well receptionist quite rude. I know we were 30mins early, were told to "go away and comeback at three", okay, but found that quite rude could have been delivered better surely. Now the room, the walls and ceiling had scruff marks on them , mould on the window frames and windows needed a good clean wash basin waste did not retain water and slowly ran away with the plug in place. would have been nice to have a shower cubicle and not a shower over the bath, maybe other rooms offer this. We booked a deluxe room with a double bed I know what a double or single bed is, ours was two singles pushed together what is that called how about uncomfortable and not what i requested. Should i have complained yes but really SHOULD i have to do that. The trip was great the hotel was not! Sadly disappointed in view of the cost.
Stayed 2 nights in Jun 2023
Response from Rachel Burt - General Manager on 14 Jul 2023
Thank you for taking the time to leave your feedback post stay with us, we are so pleased that you enjoyed our excellent location. We are sorry to hear of the detail regarding your room, we do strongly appreciate that this should have been right first time, something that we strive for with our very best intentions but are saddened that we unable to fulfil on this occasion. Small changes are being made to improve guests experience from check in though to check out and we do hope that you will return in the future to see the improvements made.

10/10 Excellent

Zoe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely time staying at this hotel. Staff were friendly hotel was comfortable and clean and in the most beautiful location. Great garden in the pub/restaurant
Stayed 1 night in Jun 2023
Response from Rachel Burt - General Manager on 14 Jul 2023
Thank you for your 5/5 review rating, we are so pleased that you enjoyed your time with us at Beaulieu Inn & The Drift. We hope to welcoome you back in the future!

4/10 Poor

Molly

Disliked: Cleanliness, property conditions & facilities
Our room let us down
Lovely hotel in a beautiful setting with very friendly staff. We enjoyed lunch at the inn next door & soaked up the beautiful location of the hotel before check in. The reception staff were lovely on our check in & even provided a big bag of treats for our dog which was a lovely touch. Unfortunately once we got in our room, we were met with a broken bath, a leaking shower head, scribble marks & scuff marks all over the walls & doors, dirty marks on the bed linen & a dirty ear bud on the floor! Also our room was next to a staff door & they smoked right outside our window which meant we couldn't open our windows to get some fresh air in. Its such a shame. Lots of small things accumilated to such a disappointment. The hotel itself was so relaxing & the location was the best, so it makes us sad that our room was really not in a good state & because of that we really cant warrant paying to stay again.
Stayed 1 night in May 2023
Response from The Beaulieu Team on 23 May 2023
Thank you for taking the time to leave your feedback post stay with us, we are so pleased that you enjoyed our excellent location and indeed the atmosphere of our country Inn. We are sorry to hear of the detail regarding your room, but are aware that our duty manager had offered to re-clean your room, re-make the beds, look at the bath etc. As much as this offer was made, we do strongly appreciate that this should have been right first time, something that we strive for with our very best intentions but are saddened that we were unable to put these frustrating niggles right at the time.

4/10 Poor

Neil

Stayed 2 nights in Apr 2023
Response from Alysha - Senior Receptionist on 4 Jun 2023
Dear Neil, Thankyou for taking the time to review your stay, but we are disappointed to see that you didn't enjoy your time here. We do hope that you come back and visit The Beaulieu Inn soon!

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is nice and quiet with good views
Stayed 2 nights in Mar 2023
Response from Nadia - General Manager on 14 Mar 2023
Thank you so much for your lovely review.We hope to welcome you again soonKind regards

2/10 Terrible

Camilla

Stayed 1 night in Feb 2023
Response from Nadia - General Manager on 1 Mar 2023
Thank you Camilla for taking the time to review us.We are sincerely sorry to read that you didn't enjoy your recent stay.We always look for ways in which we can improve and if you feel your feedback will help us to do so please contact us directly on beaulieuops@newforesthotels.co.ukKind regards

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and friendly staff. Self service breakfast was lovely and good value.
Stayed 1 night in Feb 2023
Response from Nadia - General Manager on 1 Mar 2023
Thank you so much Sue for your lovely review.It makes it all worth it. :)We hope to see you again soon in the New Forest.Kind regards

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Nadia - General Manager on 1 Mar 2023
Thank you Donna for taking the time to write this review.We look forward to welcoming you back again soon in the New Forest.Kind regards

6/10 Okay

Sally

Liked: Staff & service
The staff were very friendly. The food was good but the restaurant was cold both in the morning and evening. The box of biscuits supplied was already opened and a biscuit removed. The area is lovely and easy walks straight from the door. The pool is not really suitable for swimming. Car charging was a bonus.
Stayed 2 nights in Jan 2023
Response from Nadia - General Manager on 1 Mar 2023
Thank you Sally for taking the time to write this review.We are very happy to read that our team was able to provide a friendly service.We have been liaising with our housekeeping department with regards to the box of biscuits and we apologise for this.We hope that this has not deterred you from visiting us in the future.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Fantastic hotel, very peaceful and it a brilliant setting
Stayed 1 night in Dec 2022
Response from Nadia on 1 Mar 2023
Thank you so much for your lovely review.We are very happy to read that you enjoyed your stay and we look forward to welcoming you back again soon.Kind RegardsGeneral Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
Very pleasurable stay
Christmas Day break
Stayed 1 night in Dec 2022
Response from M Green on 28 Dec 2022
Thank you for taking the time to review our hotel Richard and we are glad you enjoyed your Christmas break with us. We look forward to welcoming you back again soon.

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from Mel on 27 Dec 2022
Hi Mike, Thank you for taking the time to complete a review. We look forward to welcoming you back to Beaulieu Inn again soon and hope we can better your experience with us next time :)

10/10 Excellent

Georgina

Stayed 1 night in Oct 2022
Response from Manuela Grassi on 18 Dec 2022
Hello Georgina, Thank you very much for the feedback, i will pass it on to the rest of the team.looking forward to welcome you again soon!!Kind regards

10/10 Excellent

Harry

Stayed 1 night in Dec 2022
Response from GM on 17 Dec 2022
Many thanks Harry for your lovely review, we are so happy to hear you enjoyed your recent stay. :)I will make sure this is shared amongst the whole team.We hope to see you again soon in the New Forest.Many thanksNadia SchicchiGeneral Manager

6/10 Okay

Tamzin

Stayed 2 nights in Dec 2022
Response from GM on 17 Dec 2022
Many thanks Tamzin for taking the time to write this review.Please feel free to contact me directly on beaulieuops@newforesthotels.co.uk with more details of your stay if you feel this would be beneficial to us.We would like to know the areas that we did not meet expectations on this occasion.Kind regardsNadia SchicchiGeneral Manager

10/10 Excellent

Clive

Stayed 2 nights in Nov 2022
Response from Manuela Grassi on 6 Dec 2022
Hi Clive!Thank you very much for taking the time and leave us a review, we appreciate your feedback and we're happy you enjoyed your stay with us!We look forward to welcome you back soon!