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"The staff were friendly and the room was spacious. There were a lot of things that detracted from the experience though: lifts not working, power sockets broken, heated towel rail permanently off, people playing in the pool with balls (despite this being prohibited), broken lockers… it sadly made an otherwise good experience frustrating. Not what I would have expected for the price paid."

"Travelling solo for business, brilliant modern hotel with a great restaurant and good breakfast too. Room was great, easy choice to go back to when returning to Southampton. I do like the Voco hotels, not yet had anything other than a great stay."

"It was our first time staying here and was looking forward to all it has to offer. On arrival booking in was via self check in and was pleasantly greeted by a member of staff at the self check in desk, check in completed and we took the lift to our room. Upon opening the door to our room we were unfortunately met with a damp musky smell..! We also noted the window open and thought just maybe the smell had come in from outside, so we shut the window and wedged the door open to try and clear the smell.. After about an hour we shut the door and after not long the smell was back unfortunately. We scanned the QR code used to send a complaint expecting someone to reply shortly but heard nothing. We were due to go out for the evening so got ready and went out, we did expect someone to reply or call us during the evening but we heard nothing. As we were only staying for the one night we didn't bother to waste our time chasing it up as we had more important things to do, so the next day we had our breakfast and left. It's now one week later and nobody has been in touch.. So has been disappointing."

"Deluxe king room felt spacious. The bed was very comfortable and room amenities good. All staff were very friendly and helpful. "

"Great location for a trip to Bournemouth, moments away from the beach, it must be one of the closest hotels to the beach area. Room was clean and just what we needed. It was great that our children had beds each rather than having to share a sofa bed. The hotel had a nice lobby bar area, we didn’t eat at the hotel so can’t comment on that. We made use of the pool which was lovely to have for our stay "

"We have stayed at this hotel many times and find that it meets our need of a quiet few days away and a spa to relax in. The rooms are spacious with tea/coffee making facilities and a small fridge. Large comfortable bed, warm room and plenty of hot water for baths and showers. Very helpful staff and plenty of parking."

"Food appalling Room cool to cold "

"My card details was stolen "

"Didn’t use the facilities "