2/10 Terrible
Gilbert, Beirut
24 Aug 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures that are shown on the internet are way different from reality. We arrived in the afternoon, even GPS could not locate the apartment, it was a total disaster to find it. The staff is very welcoming and Ozgur is very helpful, even exchanged our money for a good rate and gave us a free roll away bed. Otherwise everything is very bad at this hotel. The room was filthy never seen dirtier. Beds are very small and sofa bed barely fits one person. Bathroom is so tiny u can barely move inside, and only has a soap bottle inside nothing else. Ac is available in the main room but does not reach at all the bedroom which we needed a fan to be able to sleep in. Towels are provided every 2 days and no hair dryer, yet we were provided new towels and dryer upon request. Dished were not washed by cleaners and we had to ask for that second day. Pool outside was so small barely the size of my bedroom and closes at 8:30 pm. Do not rent this hotel at any cost.
Gilbert
Stayed 3 nights in Aug 2018