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"I suggest getting the pool warmed , very cold "

"When I arrived for check in the lady at the front desk was very rude,and inconsiderate of my needs for that night @the grand eastonian hotel,when I arrived to the room there was no assistance on that evening I was told when I called in about things not working in the room.She said there was no one to assist me.There was many thing’s that were wrong with the room,that this lady would not assist with during my stay.The lighting at the dining room table didn’t work.We had to eat are home cooked meal in the dark,then the toilet was not flushing properly,and the balcony outside was disgusting.Cigarette butts all over the ground,along with a dead bird out on the balcony,and not to mention,it rained that night,which led to a guest of mine going outside,and stepping into a big puddle to get her shoes,socks,and bottom of her pant legs soaking wet.I love the Grand Eastonian,and I will stay again,but it should of been a little bit more professional by the staff with considering my needs as a paying customer.Thank you"

"So our stay was fine, but as far as bedding; the bed and pillows were horrible. The staff was great we had a hiccup with our TV was handled properly and very fast. Breakfast I did not get a chance to eat being on vacation I didn’t get up until 9:30A so think time for breakfast should have been until at least 10:00A. Location was good and again everything else was great. "

"The cleaning of the room was very bad, since I arrived you could see the dust and in the bathroom it is very bad the cleaning smelled of urine they don't vacuum the room the coffee maker was very dusty"