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Reviews of Charles Hope Birmingham Central

3.5 out of 5
Charles Hope Birmingham Central
25 Hagley Rd, Birmingham, England

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

8.6/10

Cleanliness

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Philip- Lee

Stayed 4 nights in Aug 2021

4/10 Poor

James

Disliked: Room comfort
Very disappointing. Sub standard. Poor service
Extremely disappointed with my weekend away with my partner. The accommodation itself was really lovely; spacious, finished to a high speed specification and had a really good feel to it. Unfortunately we encountered many issues. The heat in the apartment was unbearable, it was only 19 degrees outside but the apartment had no air movement at all and the windows opened a very limited amount. When we asked the member of staff for a fan, she tutted at me; explained it’s our fault we didn’t bring one and supplied with me a phone number to call, she was rude, arrogant and ignorant. The mattress and bed frame were of extremely poor quality, both were sub standard and in need of replacing immediately, both me and my partner suffered a very bad back on both nights sleep and this impacted our stay massively. We found a mould dish cloth in the cupboard, this was quickly replaced for a clean one but isn’t something you expect when paying for a premium apartment. I reached out to Charles hope apartments about the above raised issues and there response was “thank you for your feedback” after a few more emails they offered me to change rooms and a late check out, unfortunately every room has the same issues in regards to temperature as well as sub standard mattresses and bed frames. I requested a partial refund for the sub standard quality and was refused harshly. My weekend away was tainted by the above issues and ultimately just how poor Charles hope apartments dealt with me. Avoid!!!!
Stayed 2 nights in Sep 2021

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort
Enjoyable apartment with good location. Easy check in, more information regarding on street parking would be appreciated.
Stayed 3 nights in Sep 2021

2/10 Terrible

Curtis

Travelled with family and small children
Disliked: Cleanliness
After leaving accused me of causing a massive crack in the hob and are keeping the security deposit. I absolutely did not damage the hob and only used one ring once and the damage is in a completely different location with the image they sent showing a filthy hob. I'm not convinced the image is of the hob in my apartment. Also found an open condom wrapper under the bed as I was doing a final check before leaving. The stay wasn't actually that bad and the non Charles hope staff in the Lansdowne were friendly and good to deal with but are a complete separate entity.
Stayed 2 nights in Aug 2021

6/10 Okay

Siu Shan

Liked: Cleanliness, room comfort
Hardware is good but software has rooms to improve
Apartment itself is new, except when we move in, there’re still little hairs and debris around. At first the toilet is a bit stuck which even toilet paper can’t be flushed away. We fixed that ourselves. Eventually we know why - because Charles Hope insists to give you 2 rolls of toilet paper only before any cleaning, and it’s supposed to be once per week, it is very easy to run out of toilet paper. Then what will the people do? They use tissues which will stuck the toilet. I suggest Charles Hope to be more generous on toilet papers. Another thing is about the Klevio door lock system. They usually set a wrong checkout date. Whenever you change it, you need to tell the staff over whatsapp manually to change again, not to mention you need to upload all the stuff, install the app, setup accounts to simply get the door opened. And the stupidest thing is, once you get into the room, you get another smart card to open the building’s front door - why don’t you include them in the app in the first place? It’s like a treasure hunt game to checkin this apartment. All the automations should make it easier for your customers but not more time-consuming: either the app needs to be improved or the staff needs to be smarter. In contrast the staff in the reception is more helpful and kudos to her. It is just Charles Hope manage this apart hotel badly but the apartment itself is neat and great. If there’s thing to improve, you better put a manual here for the multifunction oven and the washer.
Stayed 7 nights in Aug 2021

8/10 Good

Chloe

Business traveller
Liked: Cleanliness, room comfort
Pleasant
Perfectly pleasant for a business trip
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very nice, but i didnt like that we had to use the entrance through the parking area instead of the maon entrance
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Apartment was very clean and spacious. Very comfortable stay in a great city centre location. Parking is subject to availability so couldn’t get any on site as it was a last minute booking
Stayed 2 nights in Jul 2021
Response from Guest Services on 5 Aug 2021
Thank you for your feedback! We hope to see you again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We’re delighted for the service they provided, they replied to every requests promptly. Provide additional support for early check in and can supported to extend our stay in short notice period. Will recommend to my friends. Moreover, the reception staff in the building and cleaning service staff also very helpful and polite!
Stayed 28 nights in Jun 2021
Response from Guest Services on 5 Aug 2021
Thank you for your feedback, we hope to welcome you again!

2/10 Terrible

kome

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
City break
The apartment was clean, lovely and modern and the check in experience was great. However, we found that communication was not great after checkin/ during our stay.
Stayed 2 nights in Jul 2021
Response from Guest Services on 16 Jul 2021
Thank you for your review! We will certainly take your feedback onboard in regards to communication and if you stay again - please call us, we try our best to assist guests with their stay needs where possible!

4/10 Poor

lydia

Travelled with family
Liked: Cleanliness, room comfort
There was a lot of information,
Stayed 2 nights in May 2021
Response from Guest Services on 16 Jul 2021
Hi Lydia, Thank you for your review! Experience has taught us that it is always best to provide the guests with all the information they need for their stay - however we will certainly take your feedback onboard!

10/10 Excellent

Sonia

Liked: Cleanliness, room comfort
Would stay again!
It was just perfect!
Stayed 2 nights in May 2021
Response from Guest Services on 16 Jul 2021
Hi Sonia, Thank you for your great review! We look forward to welcoming you back in the future!

10/10 Excellent

Imran

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Adam on 27 May 2021
It was a pleasure hosting you! Thank you for your feedback.

10/10 Excellent

Nicolle

Liked: Cleanliness, room comfort
Our stay was definitely a 10/10 the apartment was lovely everything was beyond accessible
Stayed 2 nights in Apr 2021
Response from Adam on 27 May 2021
Great to hear you enjoyed staying with us. Thank you for your feedback.

8/10 Good

Aneesa

Business traveller
Liked: Cleanliness, room comfort
I had a great stay. Only downfall was no reception on my phone WiFi was a bit slow And heater didn’t work so was a bit cold Other than that brilliant stay! Amazing customer journey from staff from start to finish!
Stayed 1 night in Apr 2021
Response from Adam on 27 May 2021
Hi Thank you for your feedback. We have had the heating and the wifi resolved as a result. Look forward to hosting you again.

10/10 Excellent

Wai Fun

Stayed 2 nights in Oct 2023

8/10 Good

Ana Lis

Liked: Room comfort
Stayed 2 nights in Dec 2021