Reception

Reviews of Leonardo Boutique Hotel Berlin City South

4 out of 5
Leonardo Boutique Hotel Berlin City South
Rudower Str. 80-82, Berlin, BE

Reviews

8.0

Very good

Rating 10 - Excellent. 161 out of 495 reviews" "
Rating 8 - Good. 208 out of 495 reviews" "
Rating 6 - Okay. 94 out of 495 reviews" "
Rating 4 - Poor. 23 out of 495 reviews" "
Rating 2 - Terrible. 9 out of 495 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Razwan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuce friendly staff. Good Turkish food nearby
Stayed 3 nights in Nov 2023
Response from Katrin Kraske, Guest Relations Manager on 6 Nov 2023
Dear Razwan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

8/10 Good

Nigel

Stayed 4 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager ClusterEast on 17 Nov 2023
Dear Nigel, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Boutique Berlin City South. Best regards,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Katrin Kraske, Guest Relations Manager on 9 Oct 2023
Dear Danielle, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

2/10 Terrible

Samir

Stayed 2 nights in Sep 2023
Response from Katrin Kraske, Guest Relations Manager on 4 Oct 2023
Dear Samir, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,

4/10 Poor

Fara, northridge

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
The room was not clean. The carpet looked like it hadn’t been vacuumed in a very long time. The worst however was the bathroom, it smelled strongly of urine and the towels were stained. Also the heating system wasn’t working, it would only blow cold air. So we were cold all night. I would not stay there ever again.
Response from Katrin Kraske, Guest Relations Manager on 2 Oct 2023
Hello Fara, We apologize for not having met your expectations. We strive to ensure each, and every guest experience is satisfying. Please know that we are taking your feedback to heart and focusing on improving. Please inform our team, if you felt disturbed unwell. It is our hope that you will give us another opportunity to serve you. Best regards,

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Leonardo Hotel for 21 days. The hotel was clean and the staff accommodating. The hotel very convent for our needs, since our daughter lives one mile away. There is a very good Italian Restaurant right next door that is moderately priced. The room was cleaned adequately every day. We did not take advantage of the breakfast during our stay. Right next door there is a Neto store that has groceries and pastries. The staff is very helpful and easy to work with. Benjamin was very friendly and helped us a great deal. When we come back to Berlin next week, we will be staying 14 more days. It has met our need quite well since we have a car to get around Berlin, thought the bus system stops right across the street.
Stayed 20 nights in Jul 2023
Response from Landgraf on 9 Aug 2023
Dear Sheldon,thank you for your great review. We are happy that you enjoyed your stay and come back next time aswell in our hotel. we are happily looking forward to meet you again.best regardsYour Leonardo Team

10/10 Excellent

zdenek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Všechno excelentní(recepce,pohodlí na pokoji,čistota)
Stayed 1 night in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on 2 Jul 2023
Dear zdenek, Many thanks for great recommendation. Leonardo Boutique Berlin City South-Team is looking forward to hosting you again. Best regards,

10/10 Excellent

zdenek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bohužel inzerovaný pokoj (třílůžkový) byl pouze dvoulůžkový a poměrně malý.Byly jsme sice dva,ale špatně se pohybujeme proto jsme si přáli větší pokoj.Jinak vše bylo výborné a čisté.Až na tu velikost pokoje maximální spokojenost.
Stayed 1 night in Jun 2023
Response from Katrin Kraske, Guest Relations Manager on 14 Jun 2023
Dear zdenek, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback concerning room size. See you soon again, best regards,

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room facing the road was compact but absolutely spotless. There was lots of road noise and the room got quite hot, but it had air conditioning if needed ( we didn’t use it). There is also a very useful fridge in the room. Not much choice in the bar, no brandy or Weinbrand, but there are lots of restaurants nearby. Location is great, bus from the airport stops outside and it’s easy to get anywhere on public transport. Not the cheapest hotel but I certainly would stay here again.
Stayed 3 nights in May 2023
Response from Katrin Kraske, Guest Relations Manager on 31 May 2023
Dear Irene, Thank you for your review. I hope we could host you again at Leonardo Boutique Berlin City Center. Best regards,

10/10 Excellent

zdenek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Katrin Kraske, Guest Relations Manager on 4 Apr 2023
Dear zdenek, Thank you very much for your positive review. Our team and I are happy that you had a wonderful time in Berlin and that you enjoyed your stay at the Leonardo Boutique Berlin City South. We are glad to welcome you again to our hotel. Best regards,

8/10 Good

zdenek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Katrin Kraske, Guest Relations Manager on 7 Mar 2023
Dear Zdenek, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Boutique Berlin City South. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

10/10 Excellent

zdenek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stále si držíte vysoký standard
Stayed 1 night in Feb 2023
Response from Katrin Kraske, Guest Relations Manager on 7 Feb 2023
Dear zdenek, thank you for your support and your honest and helpful words. Best regards,

10/10 Excellent

zdenek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel je ve stále dobré kondici a člověk si tu vždy dobře odpočine.A vždy se budu těšit na další návštěvu.
Stayed 1 night in Jan 2023
Response from Katrin Kraske, Guest Relations Manager on 16 Jan 2023
Dear zdenek, Thank you very much for visiting us again and thank you for sharing your impressions with us. Nice to hear that you enjoyed your stay at Leonardo Boutique Berlin City South again. We look forward to welcoming you as our guest again soon so that we can continue to convince you of our service and standard. Kind regards,

10/10 Excellent

Tadeusz

Stayed 1 night in Nov 2022
Response from Katrin Kraske, Guest Relations Manager on 22 Feb 2023
Dear Tadeusz, Thank you so much and hope to see you again here in Berlin! Best regards,

10/10 Excellent

Alan

Stayed 1 night in Nov 2022
Response from Katrin Kraske, Guest Relations Manager on 25 Nov 2022
Dear Alan, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we had difficulty in finding a place to eat within walking distance. But that was due to it being a holiday in Germany.
Stayed 1 night in Oct 2022
Response from Katrin Kraske, Guest Relations Manager on 12 Oct 2022
Dear Karen, Thank you for taking the time to share your feedback. Please ask next time our staff they will suggest some possibilities for eating. We hope to welcome you back to our hotel very soon! Best regards,

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean. Very spacious. Comfortable beds. Right next to terminal 1 at the airport.
Stayed 1 night in Jul 2022
Response from Katrin Kraske, Guest Relations Manager on 14 Jul 2022
Dear Christine, Nice to read that you have our location net to the BER in positive memory. Best regards,

10/10 Excellent

Tomek

Liked: Cleanliness, staff & service, property conditions & facilities
A very mice and reasonably price hotel
Stayed 1 night in Mar 2022
Response from Katrin Kraske, Guest Relations Manager on 1 May 2022
Dear Tomek, Thank you for 5 star review. I hope we could host you again in more healthy times and full entertainment we offer at Leonardo. Best regards,

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to airport
We stayed 1 night at the hotel to be close to the airport for the next day. It was a very good choice, very comfortable, large & clean room. Check-in staff was friendly. Good value for money
Stayed 1 night in Apr 2022
Response from Katrin Kraske, Guest Relations Manager on 26 Apr 2022
Dear Andreea, A big thank you for being our guest and providing us with this great evaluation. All feedback help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

10/10 Excellent

Antal Rókus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique lobby, great selection of breakfast, Half way between downtown and airport. Easy access of both. Excellent public transport to downtown as well as airport.
Stayed 6 nights in Apr 2022
Response from Katrin Kraske, Guest Relations Manager on 6 May 2022
Dear Antal, We are glad to hear you enjoyed your time with us in Berlin. Also, we would like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers. Your comments encourage us to improve ourselves day by day. All of us expect to see you again in your next visit to the city. Kind regards,

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Katrin Kraske, Guest Relations Manager on 17 May 2021
Dear guest, We appreciate your evaluation and thank you for giving us 4 stars. Our team and I are looking forward to welcome you back at our Leonardo Boutique Berlin City South. Best regards,

8/10 Good

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Katrin Kraske, Guest Relations Manager on 28 Oct 2019
Dear Chris, Nice to see that you have our location in positive memory. Best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very homely. The manager Nancy Herman helped with everything , it was like home away from home . Great hotel I totally recommend 👍👍👍👍👍
Stayed 6 nights in Oct 2019
Response from Katrin Kraske, Guest Relations Manager on 22 Oct 2019
Dear guest, Thank you very much for your lovely review. Our team and I are very happy that we were able to convince you and that you had a good time at our hotel. That means to us incentive and motivation at the same time. We look forward to your next visit and wish you all the best. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and content.
The room was adequate for a few nights it might be a bit small for any longer. The room was very clean and had a nice shower and bath. The room had tea and coffee in the room which is always handy.
Stayed 4 nights in Sep 2019
Response from Katrin Kraske, Guest Relations Manager on 8 Oct 2019
Dear guest, Let me start by thanking you for your feedback regarding your stay at the Leonardo Boutique Hotel Berlin City South. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again and wish you all the best. Kind regards,

4/10 Poor

Verified traveller

Disliked: Room comfort
Avoid the sixth floor!
Was given a sixth-floor room. Elevator service ends on the fifth floor. So had to request help to carry two heavy suitcases up to the sixth floor. Also, Bath is underneath a slanted roof. In order to use the hand-held shower I had to stand in a skylight!
Stayed 6 nights in Sep 2019
Response from Katrin Kraske, Guest Relations Manager on 1 Oct 2019
Dear guest, I apologize for not having met your expectations. Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you. Best regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Katrin Kraske, Guest Relations Manager on 23 Sept 2019
Dear David, It is so great to see that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

8/10 Good

Norbert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Katrin Kraske, Guest Relations Manager on 20 Feb 2023
Dear Norbert, Thank you very much for your feedback to our Leonardo Boutique Berlin City South. Best regards,

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
אחלה מלון
מלון נפלא לא רחוק ממרכז העיר, חדרים יפים מאוד ונקיים
Stayed 2 nights in Aug 2019
Response from Katrin Kraske, Guest Relations Manager on 20 Feb 2023
Dear Roy, Thank you very much for your lovely feedback to our Leonardo Boutique Berlin City South. Best regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Katrin Kraske, Guest Relations Manager on 30 Aug 2019
Dear Daniel, Thank you very much for your lovely feedback to our Leonardo Boutique Hotel Berlin City South. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Check in and check out were also super easy
Stayed 3 nights in Jun 2019
Response from Katrin Kraske, Guest Relations Manager on 11 Jun 2019
Dear guest, Nice to read that you have our location in positive memory. Best regards,

6/10 Okay

Maximilian

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel far away from Berlin city centre
I stayed in this hotel for business reason. Receptionist was very slow, struggling with people who want to check in and those waiting for a drink at the nearby bar. Avoid rooms on the sixth floor because you have get out of the building, use a balcony and next two stairs up. No lift goes up to sixth floor. Room was clean though. There is a restaurant nearby but no there is no food in the rooms available.
Stayed 2 nights in Jun 2019
Response from Katrin Kraske, Guest Relations Manager on 11 Jun 2019
Dear Maximilian, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Katrin Kraske, Guest Relations Manager on 7 May 2019
Dear Razvan, We appreciate your evaluation and thank you for giving us 10 points. Our team and I are looking forward to welcome you back at our Leonardo Boutique Hotel Berlin City South. Best regards,

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel a little far from the center
Stayed 2 nights in Apr 2019
Response from Katrin Kraske, Guest Relations Manager on 12 Apr 2019
Dear Declan, Nice to see that you have our location in positive memory. Concerning location maybe next time our sister hotels like the Leonardo Hotel Berlin in city West, the Leonardo Hotel Berlin Mitte in city Mitte or the Leonardo Royal Hotel Berlin Alexanderplatz in city East will be alternatives for you. Best regards,

8/10 Good

Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good & value for money just little far from city.
Stayed 3 nights in Apr 2019
Response from Katrin Kraske, Guest Relations Manager on 8 Apr 2019
Dear Choo, Thank you very much for your lovely feedback to our Leonardo Boutique Hotel Berlin City South. Best regards,

10/10 Excellent

Ruslana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our stay was overall good. We booked two double rooms. One room had a funky smell fromome of bathroom. The rooms are spacious . Great price and tasteful breakfast for 12 € which is awesome ! Close to the Schönefeld airport . Would totally stay here again .
Stayed 2 nights in Apr 2019
Response from Katrin Kraske, Guest Relations Manager on 8 Apr 2019
Dear Ruslana, Thank you very much that you have decided on your visit to Berlin on our Leonardo Boutique Hotel Berlin City South and we were able to convince you of our service. This compliment I gave gladly to our entire team. We look forward to your next visit and remain until sincerely. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Katrin Kraske, Guest Relations Manager on 5 Apr 2019
Dear guest, Thank you very much for your feedback regarding your recent stay at the Leonardo Boutique Hotel Berlin City South. We are glad that you were satisfied with your stay. We hope to see you again soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean property. Decent sized rooms. Breakfast was very good too.
Stayed 2 nights in Feb 2019
Response from Katrin Kraske, Guest Relations Manager on 25 Feb 2019
Dear guest, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Boutique Hotel Berlin City South. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the lobby and the rooms they were beautiful and looked exactly like the photos online. Slightly further from the centre but very easy to get into the main sights through public transport.
Stayed 3 nights in Feb 2019
Response from Katrin Kraske, Guest Relations Manager on 19 Feb 2019
Dear guest, Thank you for sharing your positive experience with us. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We would be happy to welcome you again and wish you all the best. Kind regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Dining staff ignore customers with limited mobility they do not offer any help with breakfast. But fusses with abled customers.
Stayed 5 nights in Feb 2019
Response from Katrin Kraske, Guest Relations Manager on 15 Feb 2019
Dear guest, Thank you for drawing our attention to the service at our restaurant. It gives us an opportunity to reflect on our customer satisfaction and improve our service in the future. Please recognize that we aim to do better. We regret that we did not meet your expectations and we would like to apologize for the rude behavior. We very much hope that you will give us the opportunity to change your impression of us to a positive one during your next stay with us. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anne
Very good
Stayed 1 night in Feb 2019
Response from Katrin Kraske, Guest Relations Manager on 13 Feb 2019
Dear Anne, Thank you very much for your feedback and providing us with your impressions of the Leonardo Boutique Hotel Berlin City South. Good to hear that you enjoyed your stay. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018
Response from Katrin Kraske, Guest Relations Manager on 5 Nov 2018
Dear guest, Thank you very much for your feedback regarding your recent stay at the Leonardo Boutique Hotel Berlin City South. We are glad that you were satisfied with your stay. We hope to see you again soon. Best regards,

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Katrin Kraske, Guest Relations Manager on 15 Oct 2018
Dear Stuart, We don't want to miss the chance to thank you for your feedback about our Leonardo Boutique Hotel Berlin City South. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice hotel friendly staff. Only con was a little far from any Ubahn stop.
Stayed 2 nights in Oct 2018
Response from Katrin Kraske, Guest Relations Manager on 9 Oct 2018
Dear guest, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Boutique Hotel Berlin City South. If Berlin will be your travel destination again, we would be delighted to be your host again. Concerning location maybe next time our sister hotels like the Leonardo Hotel Berlin in City West, the Leonardo Hotel Berlin Mitte in city Mitte and the Leonardo Royal Hotel Berlin Alexanderplatz in city East will be alternatives for you. Best regards,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Katrin Kraske, Guest Relations Manager on 10 Oct 2018
Liebe Wendy, Ihnen als unser Gast einen herausragenden Service zu bieten liegt uns sehr am Herzen und es ist uns eine große Freude zu erkennen, dass Sie unsere Bemühungen zu schätzen wissen. Dies ist eine große Bestätigung für unser Team und wir danken Ihnen vielmals dafür. Gern begrüßen wir Sie erneut in unserem Leonardo Boutique Hotel Berlin City South. Beste Grüße,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice small hotel in a good location
Booked last minute to attend exhibition. Hotel was exactly as described very clean and in good condition with helpful staff. A good location and easy to find with direct bus service from the airport. A bit to far from the Berlin Messe about 50 mins on public transport. Minor issue was lack of AC sndvfront rooms a little noisy but overall a very nice place to stay
Stayed 2 nights in Sep 2018
Response from Katrin Kraske, Guest Relations Manager on 17 Jan 2019
Dear guest, Your feedback is very helpful so that we can improve our service in the future. Good to hear that you enjoyed your stay at our hotel. We will et an air condition in near future. Concerning location maybe next time our sister hotels like the Leonardo Hotel Berlin Mitte in city Mitte and the Leonardo Royal Hotel Berlin Alexanderplatz in city East will be alternatives for you. Best regards,

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Berlin
Have stayed at this hotel before and as expected found it to be clean, tidy with welcoming helpful staff. It is in a good location for access to the city centre and airport schonefeld .
Stayed 5 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Checked out early, no aircon, no milk to add to the coffee/tea making facilities, no fridge to keep milk if you go and buy some. Signs saying renovations and promise of things being better. Rooms look nothing like pictures. I booked a double smoking room and I was put in a family room which looked more like a room on a hostel. Light didn’t work in the hallway to room. Tv Remote went missing after cleaner came. Checked out day early and lost money as you have to pay at the start of your visit before you even see the room. I left because it was depressing.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value hotel near airport
Good location next to bus station within 10min of airport. Number of restaurants and stores nearby. Pretty clean hotel with restaurant/bar. Room could have used some new carpet, it was pretty stained, but other than that it was fine for the price point.
Stayed 1 night in May 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

8/10 Good

Ron, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Extremely helpful reception staff, our room was on the small side but had everything we needed - could have done with more tea/coffee ! The bed was too comfortable and a bit softer than we are used to overall Would use again without question as very convenient for airport
Stayed 3 nights in Dec 2017
Response from Nancy Herrmann on 13 Dec 2017
Dear Ron, thank you for the nice words regarding your stay, I will share this with my team. Till your next stay we wish you all the best and merry christmas. Best regards